Senior Property Manager

aresmgmt; Phoenix (AZ); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Wellbeing programs

Job summary

Ares is seeking a Senior Property Manager to lead an industrial real estate portfolio in the Phoenix area. You will maximize performance through efficient operations, while maintaining tenant satisfaction and achieving financial goals.

Responsibilities include budgeting, vendor management, and collaboration with asset management and other departments to optimize results. Extend travel within Phoenix as needed and ensure properties meet company standards.

Qualifications

• 5+ years of property management experience including customer service and administrative issues in real estate management.
• Experience supervising, directing, and managing vendor partners.
• Experience managing property-level financial planning and reporting.
• Experience managing maintenance capital projects.
• Proficiency in standard real estate software programs.
• Ability to communicate effectively with tenants, vendor partners and internal teams.
• Ability to interpret property-level and corporate documents such as tenant leases and building plans.

Responsibilities

• Provide high-level customer service to tenants and respond promptly to requests.
• Maintain move-in/move-out processes within portfolio.
• Manage tenant accounts and collections to minimize receivables.
• Support asset management and other departments to maximize results.
• Develop and monitor budgets and a 10-year capital plan for the portfolio.
• Oversee service contracts to minimize costs and coordinate vendors.

Skills

Customer service

Vendor management

Financial planning

Maintenance projects

Communication

Budgeting

Education

BA/BS in Finance/Real Estate

Tools

Real estate software

Job description

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee‑focused programming, we are committed to fostering a welcoming and inclusive work environment where high‑performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.

Job Description

POSITION SUMMARY

The Senior Property Manager reports to the Senior Regional Property Manager and is responsible for managing an assigned industrial real estate portfolio. The Senior Property Manager’s objective is to directly manage a property portfolio and to maximize property performance through efficient operational strategies, to maintain high levels of tenant satisfaction, and to meet the overall financial goals of the company.

Responsibilities of this position include establishing and monitoring budgets, providing a high-level of customer service to tenants, managing vendor partners, supporting the asset management team, and working closely with the other departments within the firm to maximize results.

ESSENTIAL JOB FUNCTIONS

Tenant Services

• Executes a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively meeting and engaging with tenants on a regular basis.
• Ensures that the move‑in/move‑out process within their assigned portfolio is being executed timely and efficiently.
• Actively engages with tenants to maintain low levels of accounts receivables through regular contact, processing of collection notices, and tenant account management.

Property Performance

• Executes a high level of support to local asset management teams to minimize downtime of vacant units and to maximize tenant retention.
• Develops and executes preventative maintenance programs to extend the life expectancy of building elements.
• Actively manages service contracts to leverage scale, to minimize costs, and to consolidate vendors partners across the portfolio.
• Tours properties within the assigned portfolio on a regular basis to ensure properties are being maintained to ARES property standards, liabilities are being minimized, and capital projects and other property level projects are being completed in accordance with budget and timing.
• Completes the annual budget process for the assigned portfolio, in accordance with internal timing expectations, to ensure accurate property level expenses and a complete 10-year capital plan.
• Actively manages financial performance through expense approvals, strategic property‑level spending, monthly financial reporting, property level variance reporting, and expense accrual submittals.
• Ensures that the onboarding and offboarding of properties through acquisitions/dispositions is coordinated efficiently with the transactions teams.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Assumes additional responsibilities and performs special projects as needed or directed.

REQUIRED QUALIFICATIONS

• 5+ years of property management experience handling customer service and administrative issues related to real estate management.
• Experience supervising, directing, and managing vendor partners.
• Experience managing and property level financial planning and reporting.
• Experience managing maintenance capital projects.
• Proficiency in standard real estate related software programs.
• Ability to communicate effectively with tenants, vendor partners and internal teams.
• Ability to interpret property‑level and corporate documents such as tenant leases, building plans and related specifications, operating and maintenance instructions, and policy manuals.
• BA or BS in Finance, Real Estate, Business Management; CPM/RPA designation preferred.

TRAVEL REQUIREMENTS & ADDITIONAL NOTES

• Work performed in a general office environment. May require extended hours during peak periods.
• Availability for travel between the buildings in the Phoenix.
• Exposure to adverse weather conditions, loud noise, and dust conditions at construction sites.

Reporting Relationships

Compensation

The anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance‑based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.

$110,000 - $120,000

Benefits

The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.

Ares offers a number of additional benefits including access to a world‑class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.