Senior Property Manager

Kidder Mathews; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Kidder Mathews is seeking a Senior Property Manager to oversee day-to-day operations of the assigned portfolio and supervise portfolio staff, aligning with owners’ goals and the mission of Kidder Mathews Asset Services Division.

You will lead a multi-disciplinary team, coordinate property operations, budgeting, leasing, and client relations to deliver high-quality service, optimize performance, and add value for clients and assets.

Responsibilities

• Lead and manage a team of Property Managers, Administrative Assistants, and other staff, including recruitment, onboarding, supervision, scheduling, training, and performance evaluations.
• Provide mentoring and leadership to achieve client results and maintain a positive work environment aligned with Kidder Mathews values.
• Respond to tenant concerns, meet tenants as needed, and ensure high-quality property management service.
• Coordinate monthly inspections and work with contractors/building engineers to address maintenance and repairs on schedule.
• Interface with vendors to ensure timely maintenance and adherence to contract specifications and budgets.
• Support budgeting and financial processes with property accountants, review invoices, and help prepare CAM reconciliations and financial reports.
• Partner on financial analysis for leases and renewals; act as team captain for annual budgeting across the portfolio.
• Lead leasing actions, negotiate renewals, and maintain market-ready conditions for vacant space.
• Cultivate courteous relationships with tenants and owners; supervise move-ins/outs and orient new tenants.
• Oversee Tenant Improvements, attend construction meetings, and coordinate with contractors to meet schedules and standards.
• Promote collaborative relationships across Kidder Mathews divisions and administer property management agreements.

Job description

Job Summary

The Senior Property Manager is primarily responsible for the day-to-day management of all aspects of operation for the assigned portfolio and supervision of portfolio staff, in accordance with the goals and objectives of the individual property owners and the mission of Kidder Mathews Asset Services Division.

Essential Functions

Supervision:

• Manage and lead a team which may include Property Manager(s), Administrative Assistant(s), Operation Manager (s), Portfolio Administrator(s) and Portfolio Assistant(s) including recruitment, onboarding, supervision, scheduling, training, development, evaluation and disciplinary action of employees
• Provide mentoring, coaching, direction, and leadership to employees in order to achieve company and client results
• Promote and maintain a positive working environment in alignment with Kidder Mathews values and culture

Property Operations:

• Responds to and resolves tenant concerns; meets with tenants as required to ensure that tenant needs are met, and that high quality property management service is achieved
• Ensure monthly physical property inspections are completed; partner with contractors/building engineers to follow through on any needed repairs or maintenance
• Interface with property vendors and contractors to ensure prompt response to maintenance issues
• Ensure on-going contracted vendor services are performed on schedule and on budget, ensuring services meet contract specifications
• Review contract specifications and makes necessary changes or updates
• Request/review/recommend bids for contracted services
• Ensure budgeted maintenance and repairs are performed on schedule
• Partner with Building Engineers or contracted maintenance vendors to schedule repairs and work orders
• Act proactively to identify opportunities to add value to clients and client’s assets

Financial and Reporting:

• Partner with Property Accountant(s) to ensure accurate and on time accounting deliverables
• Review and approve, within prescribed limits of authority, vendor and contractor invoices
• Generate and/or review with Property Accountant and approve annual CAM reconciliations Review and approve monthly accruals
• Provide financial analysis for new leases and lease renewals
• Act as “team captain” for annual budgeting process in conjunction with Property Manager(s), Operations Manager (s), Property Accountants, Building Engineers and other support staff
• Hold final accountability for annual property budgets
• Review monthly operating statements as prepared by Property Accountant
• Generate and/or review and finalize monthly operational narrative report to client. Review and mentor Property Manager (s) on your team in the property budget, CAM, financial reporting, and corporate budget processes.

Leasing:

• Meet with tenants and negotiate lease renewals in accordance with Client’s specified lease perimeters, as appropriate
• Prepare financial analysis for new leases and lease renewals, as required by client
• Encourage and promote cohesive and collaborative relationship with listing agent(s).
• Ensure all vacant space is in “market ready” condition based on individual client requirements
• Take proactive approach to leasing and referral opportunities

Tenant and Owner Relations:

• Maintain courteous, professional, service-oriented rapport with tenants and owners
• Promote and foster confident, comfortable relationships with tenants and owners
• Supervise tenant move in and move out process and conduct move in and move out walk throughs with tenant
• Conduct new tenant orientation
• Create tenant “welcome package” for new assignments
• Create tenant emergency procedures manual for new assignments

Tenant Improvement Construction:

• Attend construction meetings
• Partner with Construction Manager and General Contractor to ensure schedules are met and improvements are performed in accordance with tenant requirements and building standards
• Conduct walk throughs, as needed, with Construction Manager and General Contractor and tenant during construction process
• Review final punch list prepared by Construction Manager and ensures that all punch list items are corrected
• Maintain construction file

Corporate:

• Promote and foster courteous, professional and collaborative relationships with co-workers and members of other Kidder Mathews divisions
• Administer Property Management Agreement, to include tracking renewal and expiration dates, fee increases, report and budget due dates, etc.
• Prepare annual corporate operating budget for assigned portfolio
• Review and collect receivables from clients
• Review monthly operating statements for assigned portfolio
• Full Profit & Loss accountability for assigned portfolio
• Take proactive approach to identify and capture new business, referral or consulting opportunities

Other Functions

• Perform other duties or projects as requested or required