Senior Property Claims Representative

Construction Association of Michigan; Rochester (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Construction Association of Michigan is seeking a Senior Property Claims Representative to ensure consistent application of procedures in commercial, residential, farm property and property damage liability claims, while delivering quality service to insureds and aiding in retention of business.

The role involves investigating, evaluating and controlling property and casualty claims with minimal supervision and maintaining advanced knowledge of construction, repair costs, and estimating methods

Qualifications

• Bachelor's degree required with focus on construction trades, agriculture-related studies, business administration or insurance preferred.
• Minimum five to seven years multi-line or property claims experience required.
• Advanced knowledge of insurance contracts.
• Advanced knowledge of company and divisional policies and procedures.
• Outstanding listening and superior customer service skills.
• Advanced knowledge of estimating systems and construction requirements and methods.

Responsibilities

• Investigate, evaluate and control property and casualty claims under minimal supervision.
• Ensure timely service and equitable resolution to insureds, claimants and the company.
• Assist in training others on repair estimating systems and scoping of damage.
• Maintain advanced knowledge of farm machinery, livestock and home furnishings.

Skills

Customer service

Active listening

Communication

Estimating systems

Construction knowledge

Property claims handling

Education

Bachelor's degree

Tools

Estimating software

Job description

Senior Property Claims Representative

To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To make certain that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.

Investigate, evaluate and control property and casualty claims under minimal supervision.

Maintain advanced knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages. Assist in training others on repair estimating system and scoping of damage.

Maintain advanced knowledge of farm machinery, livestock and home furnishings.

Required

• Bachelor's degree required with focus on construction trades, agriculture-related studies, business administration or insurance related field preferred, or equivalent experience may be considered.
• Minimum five to seven years multi-line or property claims experience required.
• Advanced knowledge of insurance contracts written by the companies required.
• Advanced knowledge of company and divisional policies and procedures required.
• Must possess outstanding listening and superior customer service skills.
• Advanced knowledge of estimating systems and construction requirements and methods required.
• Must have access to high speed Internet at home if position is field-based.
• Must possess a valid driver license with an acceptable driving record.
• Designations in INS, AIC and/or similar professional insurance designation required.

Preferred

• Designation in CPCU preferred.