Senior Property Claims Representative

Construction Association of Michigan; Grand Rapids (MI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Job summary

Construction Association of Michigan is seeking a Senior Property Claims Representative to manage complex property claims across commercial, residential, farm, and liability portfolios. The role emphasizes adherence to company procedures, timely service, and equitable resolutions for insureds and claimants.

The position is remote within Michigan, covering the Grand Rapids area, and requires strong investigation, evaluation and communication skills along with advanced estimating knowledge.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Minimum 5–7 years multi-line or property claims experience required.
• Advanced knowledge of insurance contracts and company policies required.
• Must have access to high-speed Internet at home if field-based.
• Must possess a valid driver's license and insurance designation.

Responsibilities

• Investigate, evaluate and control property and casualty claims under minimal supervision.
• Maintain advanced knowledge of buildings, construction, repair costs and estimation systems.
• Assist in training others on repair estimating systems and damage scoping.
• Provide quality service to insureds and aid in retention of business.

Skills

Customer service

Investigation

Communication

Field adjustments

Education

Bachelor's degree in construction trades, agriculture-related studies, business administration or insurance

Tools

Estimating systems

Scoping damages

Job description

Senior Property Claims Representative

To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To make certain that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.

Investigate, evaluate and control property and casualty claims under minimal supervision.

Maintain advanced knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages. Assist in training others on repair estimating system and scoping of damage.

Maintain advanced knowledge of farm machinery, livestock and home furnishings.

Required

• Bachelor's degree required with focus on construction trades, agriculture-related studies, business administration or insurance related field preferred, or equivalent experience may be considered.
• Minimum five to seven years multi-line or property claims experience required.
• Advanced knowledge of insurance contracts written by the companies required.
• Advanced knowledge of company and divisional policies and procedures required.
• Must possess outstanding listening and superior customer service skills.
• Advanced knowledge of estimating systems and construction requirements and methods required.
• Must have access to high speed Internet at home if position is field-based.
• Must possess a valid driver license with an acceptable driving record.
• Designations in INS, AIC and/or similar professional insurance designation required.

Preferred

• Designation in CPCU preferred.

Note

This is a work from home (within the State of Michigan) field adjuster position, covering the Greater Grand Rapids, Michigan area.

• Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.