Senior Property Claims Adjuster, Property Supplement Team

Liberty Mutual Insurance; United States; Remote; USD 63,000 - 114,000; Full time

Job summary

At Liberty Mutual, a leading insurance company, you'll be a Senior Property Claims Adjuster in a remote role where you'll utilize your investigative skills to manage homeowner claims. This position allows for growth and advancement while providing exceptional customer service. Join a team focused on innovation and customer satisfaction.

Qualifications

• 5 years of directly related experience in claims handling.
• Completion of advanced property training required.
• Ability to manage workload independently with good judgment.

Responsibilities

• Investigate and determine coverage of loss for moderate-high severity claims.
• Handle complex claims under little supervision.
• Coordinate vendor services for emergency repairs and damage assessments.

Skills

Negotiation

Customer Service

Claims Handling

Communication

Analytical Skills

Education

Bachelor’s Degree or equivalent experience

Job description

Senior Property Claims Adjuster, Property Supplement Team

Pay 63,200.00 - 113,600.00 / year

Location Remote

Employment type Full-Time

Job Description

Req#: 59220

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth?

As a member of the Property Supplement Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment.

Every day is a new exciting challenge, as our Property Supplement Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process.

Location will be remote/virtual

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Responsibilities:

• Investigate and determine coverage of loss and adjusts all elements of Property Loss claims of moderate-high severity.
• Handle moderate- severe complexity claims assigned under little supervision.
• Investigate and evaluate supplements to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages.
• Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements.
• Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Identify suspicious losses. Recommend referral to SIU where appropriate and may assist the SIU in their investigation and settling of the claim.
• May be called upon for catastrophe duty

Qualifications

• Strong knowledge of claims handling procedures and coverages provided within various homeowner policies.
• Capable of writing structural damage estimates of severe losses.
• Effective negotiation skills.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Proven ability to provide exceptional customer service.
• Strong written/oral communication and interpersonal skills.
• Computer skills with the ability to work with multi-faceted systems and analytical skills.
• The capabilities, skills and knowledge required is normally acquired through Bachelor’s Degree or equivalent experience and at least 5 years of directly related experience.
• Completion of advanced property training required.
• Ability to obtain proper licensing as required.

About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusionWe value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

About the company

At Liberty Mutual, we want to help you embrace today and confidently pursue tomorrow. We’ve spent more than 100 years creating innovative insurance products, services, ideas and technologies to meet the world’s ever-changing needs—breaking away from old mindsets and thinking outside of traditional insurance roles. Why? Because we’re committed to transforming our industry in order to create peace of mind for our customers.

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