Senior Proofreader & Process Owner — Remote-First

Egreenservices; Racine (WI); On-site; USD 77,000 - 121,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexibility policy

Job summary

Subway is hiring a senior Proofreader in Racine, WI to own the general work rhythm and drive quality across operations. You will make informed, remote-friendly decisions, identify gaps in processes, and mentor teammates while navigating a fast-paced environment.

The role emphasizes ownership, mentorship, flexibility, and the ability to surface risks with proposed fixes in a collaborative setting. Competitive salary and growth opportunities are offered.

Qualifications

• Hands-on customer service experience.
• Familiarity with Subway-scale workflows or willingness to learn them.
• Comfort with a fast-paced environment.
• Ability to make forward-thinking decisions with clear rationale.
• Maintain composure in high-chaos situations.

Responsibilities

• Earn trust to make remote-friendly judgment calls without a committee.
• Identify gaps in current procedures and propose fixes.
• Own day-to-day rhythm of general work across Racine, WI operations.
• Surface risks early, loudly, with a proposed fix attached.
• Move general decisions forward when consensus stalls.

Skills

Customer Service

Workflow Familiarity

Pace Adaptability

Decision Making

Calm Under Pressure

Job description

Subway is hiring a senior Proofreader in Racine, WI to own the general work rhythm and drive quality across operations. You will make informed, remote-friendly decisions, identify gaps in processes, and mentor teammates while navigating a fast-paced environment.

The role emphasizes ownership, mentorship, flexibility, and the ability to surface risks with proposed fixes in a collaborative setting. Competitive salary and growth opportunities are offered.