Senior Project Manager - Pharmacy Management System Implementation

Outcomes Operating Inc; Washington Township (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

HSA and FSA

Paid Parental Leave

Job summary

Outcomes Operating Inc. is seeking a Senior Project Manager to lead the delivery of complex enterprise customer implementations across our software and services portfolio.

You will serve as the primary project leader for high-value customers, coordinating multiple internal and external stakeholders to ensure on-time, on-scope adoption. You will manage end-to-end projects, collaborate with cross-functional teams, and drive governance, risk management, and customer success transitions.

Qualifications

• Strong knowledge of enterprise software implementation methodologies and project management best practices.
• Experience managing large-scale cross-functional implementation projects with multiple stakeholders.
• Excellent executive communication and presentation skills.
• Strong organizational and time management skills with exceptional attention to detail.
• Experience facilitating executive meetings and steering committees.
• Ability to proactively identify project risks and develop mitigation strategies.
• Knowledge of software implementation lifecycle and customer onboarding best practices.
• Familiarity with pharmacy management systems, healthcare software, or healthcare operations preferred.
• Proficiency with Salesforce, TaskRay, Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint preferred.

Responsibilities

• Lead end to end implementation projects for enterprise and strategic customers, from kickoff through go-live and transition to Customer Success.
• Serve as primary project contact for executive stakeholders, providing strategic guidance, status updates, and issue resolution.
• Develop comprehensive project plans, timelines, milestones, resource allocations, and governance frameworks.
• Coordinate cross-functional teams including Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing, and vendors.
• Facilitate executive steering committee meetings, project status reviews, risk assessments and decisions.
• Identify, manage, and mitigate risks, dependencies, scope changes, and escalations.
• Drive accountability across teams to deliver on schedule and milestones.
• Manage multiple concurrent enterprise implementations with varying complexity.
• Partner with customer leadership to understand objectives, workflows, requirements and readiness.
• Collaborate with technical teams to coordinate integrations, data migration, networking, configuration and testing.
• Maintain current implementation documentation, artifacts, and communication plans.
• Monitor project health using KPIs and forecast timelines, risks, and resources.
• Lead change management activities including scope evaluation and impact analysis.
• Facilitate post-implementation reviews and improve methodologies and tools.
• Contribute to development and standardization of enterprise implementation processes.
• Mentor implementation team members on complex engagements.

Skills

Enterprise PM

Stakeholder management

Executive communication

Time management

Risk management

Analytical skills

Software lifecycle

Healthcare software

Salesforce

TaskRay

MS Office

Education

Bachelor's degree

PM Certification

Healthcare experience

Tools

Salesforce

TaskRay

Microsoft Office

Excel

Job description

Job Details

Job Location: Dublin Office - Dublin, OH 43017

JOB SUMMARY

The Senior Project Manager is responsible for leading the successful delivery of complex, strategic enterprise customer implementations across the organization's software and services portfolio. This role serves as the primary project leader for high value customers, managing cross functional initiatives that require executive level communication, comprehensive project governance, and coordination across multiple internal and external stakeholders. The Senior Project Manager develops and executes implementation strategies, proactively manages project risks, drives organizational alignment, and ensures enterprise customers achieve successful adoption while meeting agreed upon timelines, scope, and business objectives.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead end to end implementation projects for enterprise and strategic customers, managing all phases from project kickoff through successful go live and transition to Customer Success.
• Serve as the primary project contact for executive customer stakeholders, providing strategic guidance, status updates, and issue resolution throughout the implementation lifecycle.
• Develop comprehensive project plans, timelines, milestones, resource allocations, and governance frameworks to ensure successful project execution.
• Coordinate cross functional teams including Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing, and third party vendors.
• Facilitate executive steering committee meetings, project status reviews, risk assessments, and decision making sessions.
• Identify, manage, and mitigate project risks, dependencies, scope changes, and escalations while maintaining alignment with customer expectations and organizational priorities.
• Drive accountability across internal teams to ensure deliverables are completed on schedule and project milestones are achieved.
• Manage multiple concurrent enterprise implementations with varying complexity, timelines, and stakeholder groups.
• Partner with customer leadership to understand business objectives, operational workflows, technical requirements, and organizational readiness.
• Collaborate with technical teams to coordinate integrations, data migration, networking requirements, system configuration, and testing activities.
• Ensure implementation documentation, project artifacts, and communication plans remain current throughout the project lifecycle.
• Monitor project health using established KPIs and provide accurate forecasting of timelines, risks, and resource needs.
• Lead project change management activities, including scope evaluation, impact analysis, and stakeholder communication.
• Facilitate post implementation reviews and identify opportunities to improve implementation methodologies, tools, documentation, and customer experience.
• Contribute to the development and standardization of enterprise implementation processes, project templates, governance models, and best practices.
• Mentor implementation team members and provide guidance on complex customer engagements when needed.

Qualifications & Knowledge and Requirements

• Strong knowledge of enterprise software implementation methodologies and project management best practices
• Experience managing large scale, cross functional implementation projects with multiple stakeholders
• Excellent executive communication and presentation skills
• Strong organizational and time management skills with exceptional attention to detail
• Experience facilitating executive meetings and steering committees
• Ability to proactively identify project risks and develop mitigation strategies
• Strong analytical, problem solving, and decision making skills
• Knowledge of software implementation lifecycle and customer onboarding best practices
• Familiarity with pharmacy management systems, healthcare software, or healthcare operations preferred
• Proficiency with Salesforce, TaskRay, Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint preferred

Education & Experience Requirements

• Minimum years of work experience: 5 years
• Project Manager Certification is preferred
• Minimum level of education or experience: Bachelors or equivalent experience
• Pharmacy and or Healthcare related experience
• Prior project management experience

What’s In It For You?

• Medical, Dental and Vision Plans
• Voluntary Benefits
• HSA and FSA
• Fertility and Family Planning Benefits
• Paid Parental Leave
• Adoption Assistance Program
• Employee Resource Groups
• Flex PTO for Exempt Associates and up to 15 PTO days in first year of employment for non exempt associates
• 11 Paid Holidays
• Corporate Wellness Program
• 401k plan offering both pretax and Roth contributions, plus an employer match