Senior Project Manager, Operations Improvement

Lahey Clinic Hospital, Inc.; Burlington (MA); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Beth Israel Lahey Health (BILH) is seeking a Senior Project Manager to join its internal consulting team, guiding high-priority initiatives across clinical and business domains. You will develop project plans, manage implementation, and ensure on-time, on-budget delivery, collaborating with Finance, IT, HR, Strategy, Legal, and clinical leaders.

Hybrid schedule, 8:30 AM–5:00 PM, with occasional evenings. The role emphasizes data-driven analysis, dashboard development, and change management to

Qualifications

• Bachelor's degree required; master's preferred.
• 7–10 years of related experience in consulting, project management, performance improvement, or clinical operations.
• Strong ability to analyze complex problems and present data clearly; develop compelling visuals.

Responsibilities

• Support design, implementation, and evaluation of high-priority initiatives with data collection, analysis, and reporting.
• Manage multi-workstream projects, developing workplans and ensuring on-time, on-budget delivery.
• Oversee team members and support local training in project management and process improvement methodologies.
• Perform analyses to inform decisions and monitor performance; build financial models with stakeholders.
• Support regulatory reporting with data synthesis from across the system.
• Build and maintain strong cross-functional relationships across IT, HR, Finance, Strategy, Legal, and Marketing.
• Develop tools and dashboards to track performance and identify drivers.
• Facilitate project-related meetings and drive decisions; support committees and teams.
• Present findings in written, visual, and oral formats to diverse audiences; create data-driven presentations.
• Prioritize projects to meet guidelines and timeframes.

Skills

Project management

Data analysis

Presentation skills

MS Excel

MS PowerPoint

Leadership

Education

Bachelor's degree

Master's degree

Tools

SmartSheet

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. The Senior Project Manager is a member of Beth Israel Lahey Health's (BILH) internal consulting team, which provides advisory and project management support to high-priority initiatives across both clinical and business domains. Team members may work on system integration initiatives or operational transformation projects. Potential project examples include: clinical program development, real estate optimization, workforce retention strategy, health equity project implementation, and surgical scheduling process improvement. Reporting to a Director or Executive Director, the Senior Project Manager develops project plans for priority efforts and manages their implementation, ensuring projects are completed on time and on budget. The Project Manager provides analytic support to inform decision making, develops tools and metrics for tracking performance, and creates materials and processes to enable effective communications and change management. The Project Manager will collaborate with colleagues across BILH, including Finance, Information Technology, Human Resources, Strategy, and Legal, as well as operational and clinical leaders across the system’s hospitals and other entities.

Job Description

Hybrid schedule, Monday through Friday, 8:30 AM to 5:00 PM, with occasional evening or night hours as needed.

Essential Duties & Responsibilities

• 1. Support the design, implementation, and evaluation of high-priority initiatives through data collection, analysis, project management, and reporting. Serve as the day-to-day project point of contact for local leaders, escalating issues to internal team leadership as needed.
• 2. Manage projects with a high degree of independence, including complex projects spanning multiple workstreams, disciplines, and entities. Provide project management support through the use of project management tools, such as SmartSheet. Develop project workplans, sequencing efforts across multi-disciplinary teams and identifying interdependencies. Manage the project to ensure it is delivered on time and on budget. Keep the project team and leadership apprised of progress, escalating any risks or concerns.
• 3. May oversee the work of team members, including project plan development and analytic efforts. Support local training efforts in project management and process improvement methodologies.
• 4. Design and perform analyses to support decision-making and monitor performance. Partner with Finance and other key stakeholders to develop financial models to evaluate the impact of proposed initiatives. Ensure projects follow a data-driven approach to ensure informed decision-making and solid situational awareness.
• 5. May support regulatory reporting efforts through the collection and synthesis of quantitative and qualitative information from across the system.
• 6. Build and maintain strong working relationships with colleagues across BILH, including Information Technology, Human Resources, Finance, Strategy, Legal, and Marketing & Communications, as well as operational and clinical leaders across the system’s hospital and other entities.
• 7. Develop tools to track and report on performance against goals, and identify the primary drivers of performance. Independently build and maintain project dashboards.
• 8. Facilitate project-related meetings and discussions, helping to create an atmosphere of discovery and bringing discussion to resolution. Support the work of project-related committees, workgroups, and teams to drive decision-making and support effective communication.
• 9. Present findings in written, visual, and oral presentations to a variety of audiences throughout the system. Develop visually compelling, data driven presentations to effectively facilitate discussion.
• 10. Effectively prioritize projects to complete work within established guidelines and timeframe.

Minimum Qualifications

• Education: Bachelor's degree required. Master's degree preferred.
• Licensure, Certification & Registration: N/A
• Experience: 7-10 years of related work experience ideally in consulting, project management, performance/process improvement, or clinical operations.
• Skills, Knowledge & Abilities: Must have solid understanding of ambulatory and hospital operations so as to be able to engage in discussions with local leaders with high degree of independence. Demonstrated ability to analyze complex problems and critically evaluate information from multiple sources; manipulate and present data in a clear manner; synthesize findings from multiple sources into a coherent narrative; develop visually compelling presentations. Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Pay Range

$95,000.00 USD - $130,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

Vaccination Requirement

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

About Us

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.