Senior Project Manager, IT (PMP)

Beth Israel Lahey Health, Inc.; United States; Hybrid; USD 119,000 - 156,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Senior IT Project Manager to lead multiple high-impact healthcare IT initiatives, delivering projects on time, within scope, and on budget.

The role collaborates with executive leadership, clinical teams, and external vendors to advance patient care through technology. The position is hybrid, with on-site travel as needed to support project work.

Qualifications

• Bachelor’s degree in IT, Business Administration, Healthcare Management, or related field required; Master’s degree preferred.
• 10+ years of progressive project management experience, including 8+ years in healthcare IT or regulated environment.
• PMP certification is required.
• Experience managing large-scale cross-functional initiatives involving EHR systems, clinical apps, or enterprise infra.
• Ability to manage competing priorities and deliver results in a complex matrixed org.
• Understanding of PM lifecycle and methodologies (Waterfall, Agile, hybrid).
• Strong technical acumen across IT domains (cybersecurity, networking, infra, end-user computing, telecom, data analytics).
• Experience managing third-party vendors and contracts with performance oversight.

Responsibilities

• Lead planning, execution, and delivery of multiple healthcare IT projects from initiation through stabilization.
• Develop and manage project plans including scope, timelines, budgets, resources, risk mitigation, and communications.
• Ensure adherence to PMO standards, methodologies, and governance.
• Partner with stakeholders across clinical, business, and technical areas to define objectives and deliverables.
• Identify and mitigate risks and issues to maintain momentum.
• Estimate and manage resources to achieve milestones within scope and schedule.
• Provide clear communication of updates, expectations, and changes through dashboards and reports.
• Oversee vendor performance and contracts to align with goals and service expectations.
• Resolve conflicts and address project challenges through collaboration and negotiation.
• Manage scope changes and contingency plans.
• Contribute to PMO process enhancements to improve delivery.

Skills

PMP certification

Healthcare IT

Project management lifecycle

Stakeholder management

Budgeting & resource estimation

Communication

Leadership

Risk management

Vendor management

Cross-functional leadership

Agile/Hybrid

Education

Bachelor's degree in Information Technology or related field

Master's degree preferred

Tools

Smartsheet

Microsoft Project

Microsoft 365 (Teams, SharePoint, Word, Excel, PowerPoint)

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the general direction of the Director of IT Project Management, the Senior IT Project Manager (Sr. IT PM) leads one or more high impact strategic initiatives that enhance clinical, operational, and administrative systems across the organization. The Sr. IT PM is responsible for ensuring that all assigned projects are delivered on time, within scope and budget, and in accordance with established quality standards. This role works collaboratively with executive leadership, clinical, operational, and technical teams to plan, implement, and oversee initiatives that advance organizational goals and improve patient care through technology. The Sr. IT PM serves as a key liaison among business units, project committees, the Information Services department, and external vendors providing IT services. Additionally, the Sr. IT PM mentors and guides project team members, fostering a culture of accountability, collaboration, and continuous improvement.

This position is hybrid and will require travel to be on-site for the project work, as needed.

Job Description: Essential Responsibilities:

• 1. Lead the planning, execution, and successful delivery of multiple concurrent Healthcare IT projects from initiation through implementation and stabilization.
• 2.Develop and manage comprehensive project plans, including scope, timelines, budgets, resources, risk mitigation, and communication strategies.
• 3. Ensure adherence to BILH PMO standards, methodologies, and governance frameworks.
• 4. Partner with stakeholders across clinical, business, and technical areas to define project objectives, success metrics, and deliverables.
• 5. Identify, assess, and proactively mitigate project risks and issues to maintain momentum and stakeholder confidence.
• 6. Accurately estimate and manage required resources to achieve project milestones within scope and schedule.
• 7. Provide clear and timely communication of project updates, expectations, and changes to sponsors and stakeholders through dashboards, reports, and presentations.
• 8. Oversee vendor performance and contracts, ensuring alignment with project goals and service expectations.
• 9. Resolve conflicts and address project-related challenges through effective collaboration and negotiation.
• 10. Manage scope changes, identify potential impacts, and implement contingency plans as needed.
• 11. Contribute to the ongoing enhancement of PMO processes, tools, and best practices to improve delivery efficiency and outcomes.

Required Qualifications:

• 1.Bachelor’s degree in Information Technology, Business Administration, Healthcare Management, or a related field required. Master’s degree preferred.
• 2. Minimum of 10+ years of progressive project management experience, including 8+ years in healthcare IT or a comparable regulated environment
• 3. PMP certification is required.
• 4. Proven success managing large-scale, cross-functional initiatives involving EHR systems, clinical applications, or enterprise infrastructure.
• 5. Demonstrated ability to manage competing priorities and deliver measurable results within a complex, matrixed organization.
• 6. In-depth understanding of the full project management lifecycle and practical application of methodologies, including Waterfall, Agile, and hybrid models.
• 7. Strong technical acumen across IT domains such as cybersecurity, networking, infrastructure, end-user computing, telecom, and data analytics.
• 8. Experience managing third-party vendors and contracts, including performance oversight and coordination of external teams.
• 9. Excellent written and verbal communication skills with the ability to engage and influence stakeholders at all levels of the organization.
• 10. Advanced Proficiency with project management tools such as Smartsheet, Microsoft Project, or equivalent platforms.
• 11. Advanced proficiency with Microsoft 365 applications (Teams, SharePoint, Word, Excel, PowerPoint).

Competencies:

Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area. Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues. Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction. Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers. Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers. Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations. Team Work: Ability to lead collaborative teams for larger projects or groups both internal and external to the Medical Center and across functional areas. Results have implications for the management and operations of multiple areas of the organization. Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally

Pay Range:

$118,560.00 USD - $156,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.