Senior Project Manager - Contract

Critical Mass; Cupertino (CA); On-site; Full time

Job summary

A leading company is seeking a Senior Digital Project Manager to collaborate on creating exceptional user experiences for a major website. This contract role involves managing complex digital projects, ensuring brand consistency, and engaging with cross-functional teams. Ideal candidates will have significant experience in digital project management, strong communication skills, and a detail-oriented approach.

Qualifications

• 6+ years of experience in managing digital projects like e-commerce and UX/UI.
• Strong understanding of user journey mapping and customer experience optimization.
• Experience with digital innovation and multi-channel delivery.

Responsibilities

• Partner with creative and development teams to streamline the user journey.
• Ensure successful execution through attention to detail and organization.
• Manage client conversations regarding scope, schedule, and budget.

Skills

Attention to detail

Communication

Adaptability

Project management

Education

Proficiency with eCommerce and digital project management

Tools

JIRA

Confluence

MS Project

Excel

Job description

The Senior Digital Project Manager on the Critical Mass team collaborates closely with our client to create applications and experiences that drive one of the world’s most trafficked websites. We help our client connect with consumers globally through mobile, digital, and in-store experiences. This team ensures that branding and human-centered design are consistent across all digital touchpoints, maintaining engaging and on-brand experiences.

As a Senior Project Manager, you will partner with the creative, development, product, and other partner teams to streamline the buyflow and user journey while creating detailed customer messaging. Preparation is key prior to any client review and your attention to detail and organization will ensure your successful execution. This role requires close collaboration with internal teams and key collaborators. The ideal candidate is adaptable, detail-oriented, and capable of strategic planning.

** This is a contract role until the end of November 2025

You Are:

• A self-starter who is self-motivated and self-sufficient
• Dedicated to excellence with exceptional attention to detail
• An excellent communicator, both written and verbal, with strong interpersonal and presentation skills
• Adaptable and able to handle rapid change and ambiguity
• Skilled at managing complex programs in fast-paced and dynamic environments
• Capable of quickly organizing information and summarizing it succinctly
• Proficient with end-to-end web and app technologies
• Comfortable working under tight deadlines

You Have:

• 6+ years of experience managing various digital projects; site builds, e-commerce, UX/UI, websites, microsites, landing pages and maintenance
• Proven experience in eCommerce website development and management
• Strong understanding of user journey mapping and customer experience optimization
• Proficiency with office productivity tools such as Keynote, Pages, Numbers and/or Excel, Word, MS Project, Visio, and PowerPoint
• A proven track record of digital innovation and multi-channel delivery
• Experience with collaboration and issue tracking tools like Box, JIRA, and Confluence
• Strong understanding of project management principles, methods, and techniques, including scope, schedule, budget, resource management, reporting, change management, project roadmap development, and revenue forecasting
• Experience managing teams and client conversations regarding scope, schedule, budget, roadmaps, objectives, and strategies
• Practical experience working with engineering teams, understanding their needs and translating those needs to the rest of the team
• A solid foundation developing business requirements documentation

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that inclu de, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration. Salary Range $90 — $100 USD

Critical Mass is an equal opportunity employer.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.comand us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx