Senior Project Manager (Composed Solutions)

Cox Communications; Atlanta (GA); Remote; USD 79,000 - 119,000; Full time

Job summary

Cox Communications is seeking a Senior Project Manager to lead the implementation of innovative digital solutions for clients. This role involves engaging with stakeholders, overseeing complex projects, and ensuring successful client partnerships. Ideal candidates possess strong leadership skills and extensive project management experience, with a focus on delivering exceptional client experiences.

Benefits

Flexible vacation policy

Paid wellness hours

Comprehensive health insurance

401(k) retirement plan

Qualifications

• 4+ years experience in project management or operational role required.
• Excellent verbal and written communication skills.
• Ability to build strong client relationships.

Responsibilities

• Deliver a ‘One Cox Auto’ experience through project strategy and implementation.
• Manage multiple complex projects concurrently from initiation to closure.
• Lead client onboarding presentations to executive audiences.

Skills

Project Management

Leadership

Stakeholder Engagement

Education

Bachelor’s Degree

Master’s Degree

PMP Certification (preferred)

Job description

Senior Project Manager (Composed Solutions)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Sr Customer Project / Program Manager

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 15% of the time

Work Shift

Compensation

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Senior Project Manager (Composed Solutions) works on a team that partners directly with Composed Solution (Deal Central, F&I Intelligence and Automation) clients and implementation resources to deliver a ‘One Cox Auto’ experience. Their role, which is at the forefront of the digital retailing transformation, will be to understand current business needs of clients and then work across multiple teams to develop the work plan, identify stakeholders, create schedules, manage risks, conduct change control, and be accountable for the installation of and training on all project components. When purchasing a Composed Solution, our clients expect that the implementation experience and approach mirror that of the product; thus, operating in a new way and rising above existing implementation teams, the SPM is the cornerstone to delivering on this promise.

The ideal candidate will have proven project management and leadership experience, demonstrate the ability to engage and influence key stakeholders across functional areas, and have shown success in implementing process improvement best practices. Senior Project Managers are client-focused, process-driven, consultative, and can tame the complex.

What You'll Do

• Deliver a ‘One Cox Auto’ experience to clients through strategy development, coordination, and implementation of purchased components for Composed Solutions and other multi-solution installs as needed.

• Independently scope, manage and be accountable for multiple complex projects of varying requirements concurrently through initialization, execution, monitoring and controlling to closing.

• Operate at a high-level managing assigned resources from multiple implementation teams for the successful completion of the project.

• Lead major client onboarding presentations to executive audiences with confidence and empathy.

• Partner with a broad number of functional leaders and operational team members across business units to plan the best approach for implementation and training.

• Cultivate client partnerships and consult on the best strategic path for project execution, product integration and training needs.

• Identify known and unknown risks, taking appropriate steps to raise awareness and mitigate where possible.

• Contribute to the development of a curated and repeatable setup experience for Composed Solution clients.

• Serve as liaison between the client and all operational teams within Implementation to come to mutual understanding on requirements, changes in process, scope or needs.

• Participate in the setup, vetting and assignment of new Composed Solution clients.

• Understand the technical complexity of systems or product dependencies needed to power Composed Solutions.

• Gather feedback on process improvement through interviews, focus groups, surveys, or other feedback mechanisms.

• Create reports or dashboards to track progress of projects. Adjust project execution based on findings.

• Proactively and effectively communicate or present project progress to leadership or operational teams.

• Complete incident reports after unplanned challenges or events contributing to the database of key learnings to draw upon in the future.

• Perform retrospectives at the conclusion of significant projects and summarize findings for leadership and operational teams.

• Encourage and build mutual trust, respect, and cooperation among team members.

• Contribute to the development of standard operating procedures (SOP) for the Implementation team.

• Collaborate and create organizational assets that can be leveraged for multiple projects and initiatives across operational teams.

• Confirm understanding of operational teams from any change in process, procedure, or requirement.

• Assists in the onboarding, training, and mentorship of new Project Managers

Travel:

• up to 10% of the time

Location:

Qualified candidates must reside in one of the following cities to be considered for this role.

• Atlanta, GA

• Burlington, VT

• Draper, UT

• Irvine, CA

• Kansas City, MO or Mission, KS

• North Hills, NY

Who You Are

Minimum Qualifications

• Bachelor’s degree and 4+ years of related/relevant work experience required, preferably in an implementation, operational or project management role OR Master’s Degree and 2+ year of related/relevant work experience OR PhD/Doctorial Degree and 1+ years of related/relevant work experience OR 8+ years related/relevant work experience without a degree.

• Ability to do onsite client travel and other sessions as needed – up to 10% of time.

• Excellent verbal and written communication skills.

• Ability to build and develop strong relationships based on trust, respect, and cooperation.

• Proven methods to manage self and others.

• Highly motivated self-starter, capable of working independently, and in a team environment.

• Ability to maintain composure when working under pressure of deadlines, difficult situations and demanding individuals.

• Ability to break down complex subjects into simpler terms to facilitate understanding of task requirements.

• Ability to independently re-prioritize projects based on changing organizational priorities.

• Above average ability to multi-task proactively and in response to issues as they arise.

• Strong attention to detail and focus on task completion.

• Excellent time management skills.

• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.

Preferred Qualifications

• PMP Certification or other PMI credentials is strongly preferred.

• Experience with Digital Retailing (Deal Central, DMS +, Implementation, etc.) experience preferred.

• Experience with onboarding clients preferred.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About the company

Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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