Senior Project Manager

Conviso Inc.; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Conviso Inc. in the United States seeks an experienced Customer Communications Support Manager to lead complex IT projects and enterprise voice, video, and unified communications services within DoD/IC environments.

The role oversees IT service delivery, communications infrastructure, and customer-facing operations. Responsibilities include managing enterprise communications initiatives, leading UC services, overseeing ITIL/ITSM-based delivery, providing technical leadership for CUCM, Unity

Qualifications

• 10+ years managing complex IT projects.
• 10+ years serving as a Project Manager in DoD/IC environments.
• Strong experience with enterprise voice, video, and Unified Communications.
• Knowledge of CUCM, Unity Connection, SIP, H.323, and MGCP.
• Experience with IP networking and QoS within DoD networks.
• Experience with Polycom, Cisco video conferencing, and contact center technologies.
• Strong knowledge of ITIL/ITSM, ITIL 4, and ISO/IEC 20000-1:2018.
• Strong project management, communication, and stakeholder management skills.

Responsibilities

• Manage complex IT projects and enterprise communications initiatives.
• Lead enterprise voice, video, and Unified Communications (UC) services.
• Oversee ITIL/ITSM-based service delivery and operational processes.
• Provide technical leadership for CUCM, Unity Connection, SIP, H.323, and MGCP environments.
• Support IP networking and QoS across JWICS, SIPRNet, and NIPRNet networks.
• Oversee video conferencing and contact center technologies.
• Apply ITIL 4 and ISO/IEC 20000-1:2018 practices.
• Coordinate technical teams, stakeholders, vendors, and Government customers.

Skills

IT project management

Enterprise voice

Video and UC services

ITIL/ITSM

Stakeholder management

CUCM Unity Connection

SIP H.323 MGCP

IP networking QoS

DoD/IC environments

Communication leadership

Education

Bachelor's degree in CS/IT

Active PMP or equivalent

CCNP Collaboration or higher

Tools

CUCM

Unity Connection

SIP

H.323

MGCP

Job description

Clearance: Active Secret Clearance required; must be willing and able to obtain TS/SCI eligibility if required by mission needs

Position Overview

Seeking an experienced Customer Communications Support Manager to lead complex IT projects and enterprise voice, video, and unified communications services within DoD/IC environments. The role will oversee IT service delivery, communications infrastructure, and customer-facing operations.

Key Responsibilities

• Manage complex IT projects and enterprise communications initiatives.
• Lead enterprise voice, video, and Unified Communications (UC) services.
• Oversee ITIL/ITSM-based service delivery and operational processes.
• Provide technical leadership for CUCM, Unity Connection, SIP, H.323, and MGCP environments.
• Support IP networking and QoS across JWICS, SIPRNet, and NIPRNet networks.
• Oversee video conferencing and contact center technologies.
• Apply ITIL 4 and ISO/IEC 20000-1:2018 practices.
• Coordinate technical teams, stakeholders, vendors, and Government customers.

Required Qualifications

• 10+ years managing complex IT projects.
• 10+ years serving as a Project Manager in DoD/IC environments.
• Strong experience with enterprise voice, video, and Unified Communications.
• Knowledge of CUCM, Unity Connection, SIP, H.323, and MGCP.
• Experience with IP networking and QoS within DoD networks.
• Experience with Polycom, Cisco video conferencing, and contact center technologies.
• Strong knowledge of ITIL/ITSM, ITIL 4, and ISO/IEC 20000-1:2018.
• Strong project management, communication, and stakeholder management skills.

Education & Certification

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Active PMP or equivalent certification.
• CCNP Collaboration or higher.

Clearance

• Active Secret clearance required.
• Must be willing and able to upgrade to TS with SCI eligibility if required by mission ...