Senior Project Manager

Charter Communications; Charlotte (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Charter Communications is seeking a Senior Project Manager to lead cross-functional initiatives that strengthen service reliability and improve the customer experience. This role collaborates with senior leaders and multiple departments to align priorities, manage plans, and drive measurable value.

The position is in a hybrid office environment with optional remote work once a week. You will mentor junior PMs and help elevate project management practices across Spectrum teams, delivering impact

Qualifications

• 3 years of project management experience.
• Strong ability to work directly with business leaders and to support multiple stakeholders and assignments.
• Strong analytical and diagnostic skills with a data-driven approach and the ability to translate complex ideas for all levels of the organization.
• Exceptional written, verbal, and presentation skills, with a proven ability to influence outcomes and build alignment.

Responsibilities

• Lead large, complex, cross-functional projects from initiation through delivery to improve service reliability, operational performance, and customer experience.
• Partner with senior leadership, executive stakeholders, and teams across multiple departments to align priorities, drive accountability, and support successful project execution.
• Oversee project planning, resource alignment, risk identification, and execution across multiple workstreams to deliver measurable business value.
• Establish project plans, timelines, governance, and success measures that keep initiatives aligned with business objectives and stakeholder expectations.
• Monitor scope, budgets, risks, quality, service levels, and performance metrics to maintain momentum and ensure project goals are achieved.
• Track progress, dependencies, and key decisions, proactively addressing issues and driving mitigation plans to reduce delivery risk.
• Communicate project strategy, status, milestones, and challenges clearly to leadership and stakeholders to support alignment and informed decision-making.
• Mentor junior project managers and help elevate project management discipline, consistency, and effectiveness across the team

Skills

Cross-functional collaboration

Stakeholder management

Leadership

Project planning

Risk management

Data analysis

Communication

Education

Bachelor's degree in business administration or equivalent work experience

Tools

Jira

PowerPoint

Excel

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive on leading complex initiatives that improve performance and deliver measurable results? Join Spectrum's Customer Service Reliability team as a Senior Project Manager and help drive work that strengthens service reliability and enhances customer experience. In this highly visible role, you'll lead cross-functional initiatives from planning through execution, partner with senior and executive leadership, and ensure critical work stay aligned, on track, and positioned to deliver meaningful business impact.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

How You'll Make an Impact

• Lead large, complex, cross-functional projects from initiation through delivery to improve service reliability, operational performance, and customer experience
• Partner with senior leadership, executive stakeholders, and teams across multiple departments to align priorities, drive accountability, and support successful project execution
• Oversee project planning, resource alignment, risk identification, and execution across multiple workstreams to deliver measurable business value
• Establish project plans, timelines, governance, and success measures that keep initiatives aligned with business objectives and stakeholder expectations
• Monitor scope, budgets, risks, quality, service levels, and performance metrics to maintain momentum and ensure project goals are achieved
• Track progress, dependencies, and key decisions, proactively addressing issues and driving mitigation plans to reduce delivery risk
• Communicate project strategy, status, milestones, and challenges clearly to leadership and stakeholders to support alignment and informed decision-making.
• Mentor junior project managers and help elevate project management discipline, consistency, and effectiveness across the team

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in business administration or equivalent work experience

Experience

• 3 years of project management experience

Skills

• Strong ability to work directly with business leaders and to support multiple stakeholders and assignments
• Strong analytical and diagnostic skills with a data-driven approach and the ability to translate complex ideas for all levels of the organization
• Exceptional written, verbal, and presentation skills, with a proven ability to influence outcomes and build alignment
• Ability to work effectively and proactively in a fast-paced, deadline-driven environment
• Ability to motivate cross-functional teams and drive successful project outcomes.
• Proficient in Microsoft Office Suite (PowerPoint and Excel) and agile delivery management tools (e.g. Jira)

Preferred Qualifications

Education

• Project Management certification or successful completion of a recognized project management curriculum

• Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.