Senior Project Manager

MAP; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

MAP is seeking a Senior Project Manager to lead end-to-end CRM and loyalty delivery for premier global brands. You will manage multiple workstreams across regions, ensuring campaigns are executed to world-class standards and align with strategic client goals.

You will drive governance, leverage CRM best practices, and coordinate with stakeholders worldwide while maintaining schedules and budgets, delivering data-driven customer journeys and high-impact campaigns.

Qualifications

• 5+ years of project management experience in CRM, digital marketing, or enterprise agency settings.
• Experience with global brands and multi-region programs.

Responsibilities

• Lead end-to-end delivery and implementation of CRM and loyalty programs for premier global brands.
• Execute personalized client campaigns from concept to deployment.
• Manage global client relationships and serve as strategic partner.
• Develop project scopes, timelines, and budgets to ensure on-time, on-budget delivery.
• Produce status reports and presentations for executive meetings.

Skills

CRM platforms

Project management

Stakeholder management

Leadership

English communication

Budgeting & forecasting

Tools

Salesforce Marketing Cloud

Adobe Marketing Cloud

Job description

MAP | WPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients’ businesses.

About WPP

MAP is part of WPP , the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

Step into the forefront of marketing brilliance as our next Senior Project Manager, where your delivery expertise and structured approach will shape the execution of global brand experiences. In this role, you’ll unlock the power of cutting-edge CRM systems and high-impact campaigns, managing the end-to-end delivery for some of the world’s most recognizable global brands. If you thrive on managing complex, large-scale projects, have a passion for data-driven customer journeys, and possess a deep understanding of premium brand ecosystems, your execution-focused mindset is the missing ingredient in our recipe for success.

What will your day look like?

You will be the key delivery lead for flagship global clients, spearheading high-impact CRM initiatives that drive customer engagement, retention, and lifetime value.

In this role, you are a champion of project governance, possess deep expertise in CRM best practices, and excel at managing day-to-day engagement with enterprise stakeholders worldwide. You will focus on keeping multi-stream projects on schedule, within budget, and executed to world-class standards.

More specifically, your tasks include:

• Leading the end-to-end delivery and implementation of CRM and loyalty programs for premier global brands.
• Executing sophisticated, hyper-personalized client communication campaigns from initial concept to global deployment.
• Managing global client relationships from an operational perspective, serving as a trusted strategic partner to ensure project success.
• Developing comprehensive project scopes, complex timelines, and budgets - ensuring deliverables are met efficiently, profitably, and flawlessly.
• Producing high-impact project status reports and compelling presentations for executive client meetings.

Who are you going to work with?

You will be the strategic backbone connecting a high-performing network of project managers, developers, data scientists, and creative designers. You will collaborate alongside talented, driven teammates across the globe who hold themselves to high standards and consistently step up to help one another succeed.

What do you bring to the table?

We are looking for an adaptable, delivery-focused leader with a proven track record of managing projects for large-scale global accounts. You are proactive in driving initiatives forward, ensuring campaigns regularly surpass client expectations. You bring a positive, solution-driven mindset and the agility to navigate the complexities of global matrix organizations. As you will be overseeing several workstreams simultaneously, you are exceptionally organized and can keep the big picture in focus while maintaining meticulous attention to detail.

In addition, you have:

• 5+ years of Project Management experience within CRM, digital marketing, or an enterprise agency environment.
• Proven experience working with enterprise global brands (experience in the luxury and/or automotive sectors is highly preferred).
• Extensive experience managing key stakeholders across complex, multi-region departments.
• Deep understanding of data-driven workflows, technical projects, and enterprise marketing automation platforms.
• Hands-on experience executing and implementing projects within CRM, web, and/or marketing automation ecosystems.
• Strong proficiency with enterprise platforms, ideally Salesforce Marketing Cloud or Adobe Marketing Cloud.
• The ownership, confidence, and discipline to manage deadlines, estimates, and budgets with precision.
• Exceptional written, verbal, and executive presentation skills in English.

A leader in personalized customer experiences

MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

#LI-NAMER

WPP (MAP/VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.