Senior Project Implementation Manager - West Coast - Blood Banking Customer Implementation

Grifols; United States; Remote; USD 105,000 - 133,000; Full time

Job summary

Join an established industry player committed to enhancing healthcare through innovative solutions. As a Senior Project Management Manager, you will lead the implementation of critical healthcare instruments, ensuring a seamless experience for clients. This role involves strategic collaboration with various departments and direct communication with customers to drive project success and revenue growth. You'll be part of a dynamic team that values professional growth and offers a supportive work environment. If you're passionate about making a difference in healthcare and have a strong project management background, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(K) Match

Tuition Reimbursement

Flexible Work Hours

PTO

Qualifications

• 8+ years of project leadership experience in healthcare or medical device.
• PMP certification required within 1 year of hire.

Responsibilities

• Oversee instrument implementation processes to ensure quick Go Live.
• Collaborate with cross-functional teams to meet customer goals.

Skills

Project Management

Presentation Skills

Organizational Skills

Analytical Skills

Interpersonal Skills

Education

BS in Life Sciences

MBA

PMP Certification

Tools

Microsoft Office Suite

Smartsheet

Job description

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Summary

Grifols Diagnostic Solutions is seeking a Senior Project Management Manager to help oversee our West Coast customers. This position is part of the commercial sales team and is responsible for providing focused leadership managing the instrument implementation process to ensure quick Go Live and a quality customer experience. This position is responsible for communicating resource requirements and coordinating the available GDS and third-party staff necessary for each go live project. This position is also responsible for collaborating with resource managers of the cross-functional resources to meet and exceed customer and Grifols goals and expectations throughout the instrument implementation process. This position will help the commercial team meet and exceed the commercial revenue goals for reagents and capital sales. This position will interface with many different customer roles including but not limited to the Directors, Managers, and Supervisors responsible for Transfusion Medicine, IT, and Procurement departments to facilitate customer readiness for test of record.

To succeed in this role, we are seeking individuals with at least a BS in Life Sciences; an MBA is preferred. PMP certification is required or must be attained within 1 year after hire. Individuals must have a background in Blood Banking along with 8 years in project leadership. Specialist in Blood Banking (SBB) certification is preferred along with Lean Six Sigma green or black belt. Experience in IT and instrument implementation is preferred.

Primary Responsibilities

• Meet or exceed the commercial go live targets to drive reagent and capital revenue growth.
• Create implementation plans to support customer instrument implementation and go live goals.
• Provide weekly reports and updates to ensure business goals are being met.
• Coordinate with sales and customers the planning and execution of installation, implementation, and go live at each customer site.
• Work closely with Grifols customers to set expectations for implementation.
• Coordinate customer IT staff and LIS Interface team to ensure instrument connectivity and their software is validated and operational.
• Coordinate and monitor all activities and resources for a timely instrument go-live to meet commercial revenue goals.
• Drive each customer installation as a single project meeting all deliverables.
• Collaborate with cross-functional groups to plan and execute each customer instrument installation.
• Collaborate with project team members from varied departments to achieve customer Go Live as efficiently as possible.

Additional Responsibilities

Sales
Work with Sales team providing explanations of the implementation process.
Support regional sales meetings to answer questions and provide best practices.

Service
Support Service managers in feedback on the performance of service team members.
Mentor service personnel in project management training.

Marketing
Provide marketing feedback on implementation challenges.
Support marketing as needed for new collateral development.

Product Implementation
Cover peer projects when peer is unavailable to conduct project meetings.
Maintain updated project records to enable peer coverage.

Knowledge, Skills, and Abilities

• Demonstrated Project Management.
• Presentation Skills required.
• Excellent organizational, record keeping, and inventory skills required.
• Knowledge of GMP, ISO, and other certifying agency policies and regulations.
• Proficient with Microsoft applications and familiar with computerized call handling systems preferred.
• Excellent analytical and troubleshooting skills.
• Self-motivated and self-directed, with strong interpersonal and communication skills, and the ability to communicate technical information effectively.

Education

BS in life sciences, with MBA preferred.

PMP certification required, or attained within 1 year after hire.

Experience

• Minimum of 8 years’ experience in project leadership.
• Demonstrated knowledge & experience with instrument implementation and go live in a healthcare laboratory environment or medical device industry.
• Demonstrated ability to collaborate cross-functionally.
• Excellent oral and written communication skills.
• The ability to communicate professionally with external customers.
• Prior experience in working with instrument interfaces.
• Resourceful and able to work in a collaborative team environment with minimal supervision.
• Experience with project management tools, Word, PowerPoint, Excel, Smartsheet.
• Lean Six Sigma experience is a plus.

Equivalency
Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a bachelor degree plus 4 years of experience, an equivalence could include 8 years of experience, an Associate's degree with 6 years of experience or a master's degree with 2 years of experience.

Occupational Demands

Position will be based in the field with up to 50% travel required. Candidate must have the ability to travel outside assigned geographic area. As needed, will cover additional geographic regions to facilitate significant implementation requirements of customer base.

• Work hours are flexible, not conforming to a standard 40-hour work week; Overtime will be required.
• Candidates will work from a home office.
• Ability to lift up to 50 lbs.

Pay Scale

The estimated pay scale for the Senior Project Implementation Manager role based in the West Coast (California, Oregon, Washington, Arizona) of the US, is $105,955 to $132,444 per year. We offer a wide variety of benefits including, but not limited to: Medical, Dental, Vision, PTO, up to 5% 401(K) match and tuition reimbursement. Final compensation packages will ultimately depend on education, experience, skillset, knowledge, where the role is performed, internal equity, and market data. We are committed to offering our employees opportunities for professional growth and career progression. Grifols is a global healthcare organization with employees in 30 countries focused on patient health and providing impactful results. Since our humble beginnings in 1909, Grifols has been a family company that prides itself on its family-like culture. Our company has more than tripled over the last 10 years, and you can grow with us!

Third Party Agency and Recruiter Notice:
Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic or status protected by law. We will consider for employment all qualified Applicants in a manner consistent with the requirements of applicable state and local laws.

Location: NORTH AMERICA : USA : Home Office || NORTH AMERICA : USA : AL-Birmingham || ... (truncated for brevity)

Learn more about Grifols