Senior Project Associate Workforce Insights Employee Voice

Testing Site - JPMC; Wilmington (DE); On-site; USD 90,000 - 120,000; Full time

Job summary

Testing Site - JPMC is seeking a Senior Project Associate in Employee Voice to drive product and customer experience improvements through user research, metrics analysis, and cross-functional collaboration within a leading financial organization. You will shape surveys, analyze data, and prepare executive-ready insights to guide leadership decisions.

You will write requirements, support EOS surveys, and partner with HR and COEs to maximize the impact of employee data on product strategies and

Qualifications

• 3+ years in project or product management or similar field.
• Experience in discovery and requirements definition.
• Knowledge of data analytics and data literacy.
• Familiarity with surveys and measurement tools.

Responsibilities

• Partner with Project Manager to identify new project opportunities grounded in user research and market needs.
• Write requirements, epics, and user stories to support development and execution.
• Support surveys (EOS and others) within the listening strategy for employee and customer experience.
• Collaborate with Centers of Excellence to leverage data for new tools and surveys.
• Serve as a SME on survey content, administration, and analysis/reporting.
• Identify opportunities to translate data into insights for leadership and COEs.
• Ensure data privacy, security, and controls in survey and project processes.
• Interpret survey data and share insights to improve products and experiences.
• Prepare executive presentations highlighting impact for business leaders.
• Partner with HR CDAO and other groups to maximize use of employee data for initiatives.
• Work with HR Advisory to help clients understand employee data and its impact.

Skills

Project management

Product management

Data analysis

Survey design

Excel data manipulation

Data visualization

Statistical tools (R/Python)

Education

Advanced degree in Industrial/Organizational Psychology or related field

Tools

PowerPoint

Excel

Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Project Associate in Employee Voice, you play a critical role in driving impactful projects that enhance both product success and customer experience. Your work is supported by user research and customer feedback, fueling the creation of innovative solutions and the continuous improvement of existing offerings. You will collaborate closely with cross-functional teams, shape the future of our products, and contribute to ongoing success through employee experience surveys and customer-focused initiatives.

Job responsibilities

• Partner with the Project Manager to identify new project opportunities that reflect the needs of customers and the market through user research and discovery.
• Write requirements, epics, and user stories to support project development and execution.
• Support the implementation of the firmwide Employee Opinion Survey (EOS) and other surveys within the listening strategy, including those focused on employee and customer experience.
• Collaborate with Centers of Excellence (COEs) to leverage existing employee research and develop new tools/surveys to support data and information needs.
• Serve as a subject matter expert/consultant on survey content, administration, and analysis/reporting for projects conducted across the firm.
• Identify opportunities to leverage survey and other research data to generate insights on firmwide culture, management practices, and customer experience.
• Ensure all appropriate data privacy, security, and controls requirements are incorporated into all survey and project processes.
• Interpret employee survey and research data, seeking insights to share with leadership teams and COEs to enhance products and customer experiences.
• Prepare executive presentations highlighting insights for business leaders, focusing on project impact and customer experience improvements.
• Partner with HR CDAO and other firmwide groups (Communications, Workforce Technology, Data Privacy, DOI) as needed to maximize the use of employee data and support project and customer experience initiatives.
• Work with the HR Advisory community to ensure they are equipped to help clients understand employee data and its impact on products and customer experience.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in project management, product management, or a relevant domain area.
• Proficient knowledge of the project and product development life cycle.
• Experience in project life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Knowledge of research methods and prior experience creating and administering measurement tools, such as surveys.
• Demonstrated ability to manage and manipulate large data sets in Excel.
• Ability to identify and communicate critical insights through appealing data-driven visualizations (PowerPoint).
• Proficiency in at least one statistical analysis tool (e.g., R, Python).
• Strong analytical, problem-solving, and project management skills.
• Strong attention to detail and commitment to accuracy.
• An advanced degree in Industrial/Organizational Psychology, Organizational Behavior, Statistics, or other Behavioral Science.