Senior Project and Program Manager

Jobtailor; San Francisco (CA); On-site; USD 140,000 - 210,000; Full time

Job summary

Jobtailor seeks a seasoned professional to own the Voice of Sales program end-to-end, designing structured feedback mechanisms and scalable processes. You will build Voice of Customer infrastructure, synthesize insights for PMMs and Product leaders, and ensure Sales sees how their input shapes roadmap and GTM decisions.

The role requires 8+ years in program management or product marketing operations, with strong cross-functional collaboration and experience with AI-enabled workflows.

Qualifications

• 8+ years of experience in program management or product marketing operations.
• Bachelor’s degree in Business Administration or equivalent experience.
• Experience building structured feedback and listening programs (Voice of Customer/Sales, win/loss, field advisory) end-to-end.
• Ability to design internal tools and workflows including AI-assisted systems, tagging frameworks, dashboards, and knowledge bases.
• Strong cross-functional collaboration across Product Marketing, Product, and Sales.
• Excellent synthesis and communication of qualitative and quantitative input for leadership.
• Experience creating recurring reporting programs.
• Highly organized with scalable processes in fast-paced environments.
• Comfort with PM platforms, survey tools, wikis, dashboards, and presentation tools; quick to learn internal systems.
• Experience using AI-enabled tools in day-to-day workflows.

Responsibilities

• Own the Voice of Sales program end-to-end — design and run structured mechanisms to collect, tag, and synthesize insights.
• Build and manage Voice of Customer infrastructure — capture signals and route to PMM and Product stakeholders.
• Translate field insights into actionable outputs — oversee recurring reporting and synthesis for action.
• Close the feedback loop with Sales — provide timely updates on how input influences roadmap, messaging, and enablement.
• Design and build internal tools that scale capture, organization, and distribution of insights — AI-assisted workflows, intake forms, tagging, dashboards, knowledge bases.

Skills

Program management

Product marketing operations

Cross-functional collaboration

Synthesis of data

Voice of Customer / Voice of Sales

AI-enabled workflows

Structured feedback programs

Education

Bachelor's degree in Business Administration or equivalent experience

Tools

Project management platforms

Survey tools

Wikis

Dashboards

Presentation tools

AI-enabled tools

Job description

Voice of Sales Program Responsibilities

• Own the Voice of Sales program end-to-end — design and run structured mechanisms that continuously collect, tag, and synthesize insights from Sales and customer-facing teams.
• Build and manage Voice of Customer infrastructure — establish repeatable processes for capturing advertiser and customer signals and route them to the right PMM and Product stakeholders.
• Facilitate the translation of field and customer insights into actionable outputs — oversee recurring reporting and synthesis that make it easy for PMMs and PMs to act on what they're hearing.
• Close the feedback loop with Sales — ensure Sales teams receive timely, transparent updates on how their input is influencing roadmap decisions, messaging priorities, and enablement resources.
• Design and build internal tools that scale how we capture, organize, and distribute insights — including AI-assisted workflows, structured intake forms, tagging systems, dashboards, and knowledge bases that reduce manual lift and increase signal quality.

Requirements

• 8+ years of experience in program management, product marketing operations, or a related role — ideally in a product‑led or go‑to‑market environment.
• Bachelor’s degree in a relevant field such as Business Administration, or equivalent experience.
• Demonstrated experience building or running structured feedback and listening programs (e.g., Voice of Customer, Voice of Sales, win/loss, field advisory programs) — including owning the full cycle from intake to insight delivery.
• Proven ability to design and build internal tools and workflows — including AI‑assisted systems, structured intake and tagging frameworks, dashboards, and knowledge bases that scale cross‑functional insight sharing.
• Strong cross‑functional collaboration skills, with experience working across Product Marketing, Product, and Sales teams to drive alignment and influence roadmap and GTM decisions.
• Excellent synthesis and communication skills — you can take qualitative and quantitative field input and turn it into clear, compelling narratives and reports for different audiences, from ICs to leadership.
• Experience creating and managing recurring reporting programs.
• Highly organized and proactive, with a track record of building scalable processes and sources of truth in ambiguous, fast‑moving environments.
• Comfortable with a broad toolkit — project management platforms, survey tools, wikis, dashboards, and presentation tools — and able to quickly ramp on internal systems.
• Experience using AI‑enabled tools in day‑to‑day workflows and artifact creation.
• Nice to have: experience supporting product marketing teams; experience working with globally distributed sales organizations.

Core Competencies

Demonstrates expertise in program management and product marketing operations, with a strong focus on building structured feedback mechanisms and internal tools that enhance cross‑functional collaboration and insight sharing. Proficient in synthesizing qualitative and quantitative data into actionable narratives for diverse audiences.