Senior Programmatic Solutions Consultant - Tech, Programmatic Solutions Consultants

Amazon; New York (NY); On-site; USD 130,000 - 210,000; Full time

Job summary

Amazon Advertising is seeking a Senior Programmatic Solutions Consultant - Technical in New York to partner with agencies and direct advertisers. The role focuses on handling complex programmatic issues, deep technical troubleshooting, and proactive optimization of ad tech solutions.

You will mentor peers, contribute to training, and help shape support strategy while using AAT, CAPI, ADM, and AMC-AWS Clean Rooms to analyze high-volume data and drive customer outcomes.

Job description

Description

Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.

Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant - Technical to join Amazon Advertising's growing team based in New York.

Key job responsibilities

• Independently handling complex customer issues by reproducing cases, root cause analysis, and providing prioritization input
• Demonstrating deep technical expertise and advanced problem-solving for critical programmatic advertising issues
• Serving as an escalation point, owning resolution of the most complex, cross-organizational issues
• Communicating directly with internal teams to investigate, define workarounds, and resolve defects
• Providing advanced, proactive support across Amazon's advertising tech suite, including AAT, CAPI, ADM, and AMC-AWS Clean Rooms
• Prioritizing issues using case management tools based on customer impact
• Contributing to training and documentation for internal and external users
• Automating standard procedures through scripting and data APIs to analyze high-volume transaction data
• Proactively identifying solutions, communicating trends, and suggesting customer experience improvements
• Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting
• Driving continuous improvement and shaping support strategy and technology approach
• Identifying emerging issues and influencing product prioritization through technical investigation