Senior Program Support Assistant- Anesthesiology Department- Days

Virginia Commonwealth University Health; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

Virginia Commonwealth University Health in Richmond is seeking a Program Support Assistant Senior to provide quality administrative support and coordinate scheduling needs. You will assist with clerical tasks, maintain records, and help optimize department efficiency in a healthcare setting.

The role requires at least 3 years of secretarial experience, MS Office proficiency, and a high school diploma. A related associate’s degree is preferred, with standard daytime hours on site.

Qualifications

• Minimum of 3 years of secretarial/administrative office experience.
• Experience with Microsoft Office applications and e-mail/calendaring.
• High school diploma or equivalent.
• Associate’s degree preferred in Business/Accounting or related field.

Responsibilities

• Assist daily operations by communicating scheduling needs to the Director and team.
• Provide administrative support by creating documents and resources for the team.
• Process work orders and service tickets; coordinate purchases for clinical areas.
• Orient new team members and volunteers to department resources.
• Serve as the timekeeper for the clinical area.
• Support data collection for orientation, continuing education and staff development.
• Participate in hospital-wide committees related to safety, service and quality.

Skills

Microsoft Office

Office administration

Scheduling coordination

Education

High school diploma or equivalent

Associate’s Degree in Business/Accounting or related field

Tools

Email/calendar tools

Job description

The Program Support Assistant Senior job provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinate materials management for the department, assist in monitoring clinic activities and provide supervision of clerical activities. The Program Support Assistant Senior job performs a variety of clerical tasks involved in preparing, maintaining and processing employee and unit activities, data and records. This position provides administrative and program support to optimize efficiency of the assigned services.Licensure, Certification, or Registration Requirements for Hire: N/ALicensure, Certification, or Registration Requirements for continued employment: N/AExperience REQUIRED:Minimum of three (3) years of previous secretarial/administrative work experience in an office settingPrevious experience with Microsoft Office applications & e-mail/calendaringExperience PREFERRED:Four (4) years of previous secretarial/administrative work experience in an office settingPrevious experience in a health care settingEducation/training REQUIRED:High school diploma or equivalentEducation/training PREFERRED:Associate’s Degree in Business, Accounting or related field from an accredited programIndependent action(s) required:Act as corporate business agent in delegated areas of responsibility.Assists with daily operations by communicating scheduling needs of either team members or patients to the Director; working with team to maximize outpatient or resident scheduling needs (e.g. priority patients or wait-list); and provides necessary data to Director for decision-making.Communicates information regarding scheduling to utilize available resources to flex schedules, fill gaps or call in other help.Provides administrative support to clinical service team by completing documentation within scope of responsibilities; creating documents and other resources for use by the team; and other special department projects.Facilities work orders and service desk tickets as well as coordination of purchases for assigned clinical areas.Orients new team members, affiliates, students and volunteers to general department resources (e.g. locker assignment or computer login process).Serves as the timekeeper for the assigned clinical area.Assists with data collection that supports processes for team members such as applicant coordination, documentation of orientation, continuing education, in-service and staff development.Provides service orientation with respect to support processes.Maintains service training materials.Provides administrative support as requested for a variety of tasks that support the clinical service area’s ability to deliver care.The tasks could include analysis of fiscal data; participating in weekly rounds to assist in care coordination; conducting family surveys; preparing materials for meetings; or following up on service coordination or delivery issues.Participates in hospital-wide committees and initiatives related to safety, service and quality (e.g. Environment of Care committee).Able to perform daily activities with minimal supervision.Self directed in the accomplishment of routine activities.Supervisory responsibilities (if applicable): N/AAdditional position requirements:Works the hours between 7:00 a.m. to 5:30 p.m. Monday through Thursday.Hours of work may be adjusted as necessary to meet staffing requirements or in the best interest of the work unit.Age Specific groups served: AllPhysical Requirements (includes use of assistance devices as appropriate):Physical: Lifting 20-50 lbs. Lifting 50-100 lbs.Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingEmotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent, changeCompensation Range$16.08 - $24.12Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.