Senior Program Support Assistant

University of New Hampshire; New Hampshire; On-site; USD 24,000 - 40,000; Full time

Job summary

Keene State College's Registrar’s Office invites applications for a Senior Program Support Assistant. The role serves as a key contact for student records, transcript management, and general Registrar’s Office support, ensuring accurate and confidential handling of records and inquiries.

Responsibilities include staffing the front desk, processing registrations and verifications, and supporting transfer credit evaluation, with additional duties across office operations as needed.

Qualifications

• Associate degree with 3 years related experience, or 5 years in higher education with progressive duties requiring discretion.
• High school graduation or equivalent with five years related experience involving discretion and independent judgement.
• Demonstrated attention to detail and ability to maintain confidentiality.

Responsibilities

• Registrar function support at the front desk, including student enrollment and record maintenance.
• Transcript management and transfer credit evaluation, including various credit types.
• Administrative tasks such as MRO submission and budget support.

Job description

Keene State College Registrar’s Office invites applications for Senior Program Support Assistant to serve as a key contact for shared assigned areas of responsibility (student record maintenance, oversight of all transcript management etc.) to provide back-up and/or general support for other Registrar’s Office functions and administrative tasks. All staff positions on campus support students and will be involved in student-focused activities.

Duties/Responsibilities

• Registrar Function Support (50%) Serve as a key point person in the Registrar’s Office at the front desk. Registrar function support including drop-in activity from students, faculty, staff, parents, etc. Respond to telephone and email inquiries; forward to appropriate Registrar’s Office personnel as required. Main responsibility to register students includes but not limited to, Undergraduate, Graduate, High School Accelerated, and non-matriculated students. Manage new student migration (“Move to Student”) for the Registrar’s Office. Enrollment verifications, degree verifications and other miscellaneous forms. Declaration of major form processing. Student record maintenance and oversight including student files. Process Schedule Adjustment forms as needed. Substitutions and waivers as needed. Process grade changes as needed. FERPA release as needed.

• Transfer Credit (45%) Transcript management: Including outgoing and incoming review, evaluation, and awarding of transfer credit. Review of non-course credit transfer for course equivalency, including, but not limited to, CLEP, AP, CTE, IB, DSST (Dante), Military, Credit by exam, petition for credit, and Portfolio of Life/Work Experience.

• Other Duties (5%) Administrative tasks including: MRO Submission. Budget Support/Department ordering. Contribute to management of Registrar’s Office SharePoint site. Other duties as assigned.

Requirements

Minimum Acceptable Education & Experience:

• Associate’s degree and three years of related experience or combination of higher education and related experience equal to five years or high school graduation/equivalent and five years of related experience involving progressive responsible duties requiring discretion and independent judgement.
• Computer-related experience Work must be performed with high degree of accuracy and attention to detail and confidentiality.

Other Requirements:

• Demonstrated attention to detail and a team player as well as skills in customer service, creative problem solving and ability to thrive in a fast-paced environment.

Preferred Qualifications:

• Registrar’s Office experience.
• Bachelor’s degree
• Experience with a student information system
• Work experience in college or university environment.

Keene State College is located in the scenic Monadnock region of Southwest New Hampshire and is an affiliate of the University System of New Hampshire. Located approximately 2 hours from Boston or Hartford CT, and 4 hours from New York City, the region contains many opportunities to enjoy outdoor recreation, cultural events, and a strong sense of community. To learn more about Keene State College, the University System of New Hampshire, and the Keene community, please
visit: https://www.keene.edu, https://www.usnh.edu/ or https://www.ci.keene.nh.us.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range:

$17.57 - $28.96

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:

Keene