Senior Program Specialist

ICF; New York (NY); Remote; USD 89,000 - 152,000; Full time

Benefits offered by this job

Quality of life

Donation matching

Tuition reimbursement

401k matching

Employee stock purchase plan

Job summary

ICF is seeking a Senior Program Specialist to support as a Program Operations lead for energy efficiency programs in New Jersey, with a remote role requiring NJ residency. The role reports to the East Region Senior Manager and collaborates with cross-functional teams and external stakeholders.

The candidate will ensure timely invoicing, perform accrual analyses, and drive program KPIs, while mastering ICF support systems such as SLT, SSRS and SnuggPro.

Qualifications

• Bachelor’s degree or equivalent with related discipline.
• 5+ years of energy efficiency, utility, data analysis experience.
• Must be able to pass background check.

Responsibilities

• Support the implementation of PSE&G’s Income Qualified Home Weatherization program.
• Ensure timeliness and accuracy of all program invoices and compliance with policies.
• Maintain effective communication with internal stakeholders and client.
• Develop analysis of monthly program accruals and forecasts for KPIs/KPIs.
• Coordinate with program subcontractors to improve program outcomes.
• Monitor projects for QA/QC compliance and address deficiencies.
• Become proficient in ICF program-based support systems; training provided.

Skills

Excel

PowerBI

Power Automate

SharePoint Lists

Time management

Communication

Problem solving

Data analysis

Cross-functional collaboration

Education

Bachelor’s Degree in Business/Data Analysis/Environmental Studies/Energy

Tools

SLT

SSRS

SnuggPro

Job description

Senior Program Specialist — Location: NJ Remote - candidates must be located in NJ

We are seeking a qualified candidate to provide Program Operations support as a Senior Program Specialist for ICF’s energy efficiency division, supporting residential energy efficiency programs in New Jersey.

You will report to the East Region Senior Manager and work closely with a cross-functional team of program implementation, IT, reporting personnel and external stakeholders. You will contribute to the development of innovative, accurate, timely, and high-quality products and services, typically working on multiple programs and projects across the northeast with all levels of staff. You will have an opportunity to apply academic knowledge, gain exposure to major projects, interact with experts and clients in the field, and build content knowledge and consulting skills.

You will have an opportunity to apply academic knowledge, gain exposure to major projects, interact with experts and clients in the field, and build content knowledge and consulting skills. Our thorough understanding of our clients’ needs, rapidly evolving technologies, and our ability to connect practical on the ground experience enables us to help clients make big things possible.

Why you will love working here

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment in the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan and many, many more

What you will be doing

• Support the implementation of PSE&G’s Income Qualified Home Weatherization program
• Responsible for the timeliness and accuracy of all program invoices to the client; ensuring every customer’s project is processed in compliance with all program calculations, policies and procedures
• Maintain effective communication with internal ICF Stakeholders and with the Client
• Develop analysis of monthly program accruals and forecasts for accuracy to maintain or exceed program QPIs/KPIs and reporting to the ICF Operations team
• Communicate with Program subcontractors to provide guidance and continuous improvement to achieve maximum program achievements
• Monitor program projects for compliance with developed QAQC program protocols and processes
• Implement corrective action required to address customer project deficiencies and work through resolutions with various stakeholders
• Become proficient in ICF Program based support systems, i.e. SLT, SSRS and SnuggPro. Training to be provided.

What we need you to have (minimum qualifications)

• Bachelor’s Degree in Business, Data Analysis, Environmental Studies, Energy or related discipline (or applicants can substitute one year of related experience for one year of education).
• 5+ years of relevant experience of energy efficiency, utility, data analysis and/or related experience.
• Must be able to successfully pass background check.

What we would like you to have

• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Experience with SharePoint Lists, PowerBI, or Power Automate
• Advanced Excel skills such as Macros, Pivot Tables, Solver, VBA, etc.
• Excellent organizational and time management skills.
• Ability to work under strict deadlines and prioritize tasks.
• Excellent written and oral communications skills.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Excellent problem-solving skills with the ability to analyze situations, identify existing or potential problems and recommend solutions.
• Ability to synthesize information, think critically and make decisions in a fast-paced environment.
• Ability to effectively communicate and provide sound decision making to inform executive management.
• Provide sound business ethics including the protection of proprietary and confidential information.
• Exhibit sound decision-making skills and analytical abilities.
• Ability to prioritize work in a fast-paced environment.

We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights.

or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $89,261.00 - $151,744.00 New Jersey Remote Office (NJ99)