Senior Program Officer – Special Programs

Connecticut Housing Finance Authority; Rocky Hill (CT); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Connecticut Housing Finance Authority (CHFA) is seeking a Senior Program Officer to lead Special Programs, including EMAP and RAM, with oversight of underwriting, compliance, and program data. The role requires strategic budgeting, staff guidance, and cross-functional collaboration to serve homeowners facing complex circumstances.

The position emphasizes program development, grant administration, and critical vendor coordination.

Qualifications

• BS/BA in business administration or related field with eight years' mortgage origination/loan servicing experience.
• Familiarity with Connecticut EMAP RAM HUD CFR Part 214 homebuyer education regulations.
• Prior experience with HUD-approved housing counseling agency preferred.

Responsibilities

• Supervise the review of new loan applications including underwriting, interpreting documentation, evaluating the loan recommendation and ensuring compliance with statutory guidelines and CHFA Policy Guidelines.
• Oversee the annual recertification process as required by the Program statute.
• Oversee monthly, quarterly and annual system data reconciliations.
• Responsible for the collection, analysis, and communication of KPIs as they relate to each program's impact and efficiency.
• Supervise borrower/applicant communications for timely responses.
• Serve as the Appeals Committee facilitator.
• Serve as budget manager, tracking program dollars.
• Develop new processes and procedures and provide staff training as required.
• Track and respond to grant funding opportunities for Homebuyer Education and Counseling.
• Implement and monitor grant awards including Sub-Grantees throughout the grant performance period.
• Review grant awards and reimbursements to HUD approved Sub-Grantees.

Skills

Underwriting

Credit analysis

Mortgage servicing

Loss mitigation

Data analysis

Education

BS/BA in business administration or related field

Tools

Word

Excel

PowerPoint

Job description

Senior Program Officer - Special Programs

About the Connecticut Housing Finance Authority:

Connecticut Housing Finance Authority ("CHFA") is a self-funded, quasi-public organization. Its mission is to alleviate the shortage of housing for low- and moderate-income families and persons in the state of Connecticut ("State") and, when appropriate, to promote or maintain the economic development of the State through employer-assisted housing efforts. CHFA is a mission-driven leader in creating affordable housing opportunities for families and individuals in Connecticut. We believe in the power of the diverse and inclusive communities we serve. We provide a challenging, progressive, and supportive environment that encourages and promotes employee development. We offer competitive salaries; tuition reimbursement; 457 deferred compensation, state-sponsored pension plan, comprehensive health, dental, life, and disability plan, paid vacation, sick, and holidays, hybrid work schedule, ongoing training, career development, and, if qualified, employee may be eligible for student loan forgiveness under Federal Loan assistance program.

ABOUT THE POSITION:

The position requires a demonstrated understanding of publicly funded housing assistance programs and familiarity with homeownership counseling and foreclosure prevention services. This position is responsible for managing the Authority's Foreclosure Prevention/Mortgage Relief Programs and other Special Programs, as created/assigned. This includes the State Emergency Mortgage Assistance Program ("EMAP"), Reverse Annuity Mortgage ("RAM") and any other programs created to assist current homeowners with special circumstances. EMAP provides a mortgage loan to eligible homeowners who are facing foreclosure as a result of a financial hardship beyond their control. RAM is a program to assist elderly homeowners with long-term illnesses and disabilities who need help with housing and healthcare expenses.

SUPERVISION RECEIVED:

Receives direction from the Director of Homeownership or a position of a higher grade.

SUPERVISION EXERCISED:

Supervises the work of any positions assigned.

POSITION SUMMARY:

Managing Programs includes:

• Supervise the review of new loan applications including underwriting, interpreting documentation, evaluating the loan recommendation and ensuring compliance with statutory guidelines and CHFA Policy Guidelines.
• Oversee the annual recertification process as required by the Program statute.
• Oversee monthly, quarterly and annual system data reconciliations.
• Responsible for the collection, analysis, and communication of key performance indicators (KPIs) as they relate to each program's impact and efficiency.
• Supervise any borrower/applicant communication to ensure timely response to phone calls and other inquiries.
• Serve as the Appeals Committee facilitator.
• Serve as budget manager, tracking program dollars.
• Develop new processes and procedures.
• Provide support and training to staff, as required.

Managing the Homebuyer Education and Counseling Program includes:

• Track and respond to relevant grant funding opportunities.
• Implement and monitor grant awards including the Sub-Grantees throughout the grant performance period.
• Conduct periodic reviews of CHFA's homebuyer education curriculums and vendors' performance and compliance.
• Serve as budget manager for the tracking of grant dollars and related expenditures and invoices.
• Review grant award reimbursements on a quarterly basis to HUD approved Sub-Grantees including reports due to federal entities.
• Act as the team leader in developing new processes and procedures and provides support and training to staff as required.

MINIMUM QUALIFICATIONS REQUIRED:

BS/BA degree business administration or related field and eight years' experience in a mortgage origination/loan servicing related field or an equivalent combination of education and experience. Familiarity with Connecticut General Statute §8-265gg(d) (The EMAP Statute), Consumer Financial Protection Bureau (CFBP), U.S Department of Housing and Urban Department (HUD) and the Code of Federal Regulations (CFR) Part 214 homebuyer education and counseling regulations. Prior experience working with a HUD approved housing counseling agency is preferred.

OTHER REQUIREMENTS:

Requires basic knowledge of underwriting, credit analysis, mortgage loan servicing including loss mitigation practices, federal and state real estate regulations related to mortgage servicing, grant funding opportunities and grant implementation. Requires the ability to supervise and coordinate multiple processes while accomplishing a steady volume of daily tasks. Must be detail-oriented and requires the ability to self prioritize tasks. Requires effective customer service skills, interpersonal and organizational skills, good written and verbal communication skills and requires judgment and decision-making skills. Requires strong analytical skills and must have knowledge of Microsoft Word™, Excel™, and PowerPoint™.

ALL OTHER DUTIES AS ASSIGNED:

This is not an exclusive list of all job functions, and the employee is expected to complete all duties as assigned. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally. This job description in no way constitutes an employment contract or agreement.

CHFA EOE