Senior Program Manager, WW FBA Returns Team

Amazon; Seattle (WA); On-site; USD 104,000 - 185,000; Full time

Job summary

An established industry player is seeking a Senior Program Manager for their WW FBA Returns Team. This role is pivotal in shaping strategies to minimize returns and enhance seller success. The ideal candidate will have a strong background in program management, data analysis, and cross-functional collaboration. You will be at the forefront of initiatives that directly impact customer experience and seller performance. Join a dynamic team where your insights and leadership will drive significant improvements in operational efficiency and customer satisfaction. If you're passionate about making a difference through strategic program management, this opportunity is for you.

Qualifications

• 5+ years of program or project management experience required.
• Experience with data metrics for driving improvements is essential.

Responsibilities

• Define WW strategy for FBA and drive initiatives to reduce returns.
• Set up mechanisms to track performance of customer returns metrics.

Skills

Program Management

Project Management

Data Analysis

Process Improvement

Cross-functional Collaboration

Education

Bachelor's Degree

Master's Degree

Tools

Tableau

SQL

Job description

Senior Program Manager, WW FBA Returns Team

Job ID: 2896071 | Amazon.com Services LLC

The Selling Partner Services (SPS) team operates the business, technology and seller services that make Amazon the best place on Earth for 3rd party sellers to start and grow a global business. Our mission in WW FBA is to enable the long-term success of our sellers by building best-in-class processes and tools that make FBA the simplest, most reliable and profitable channel for our sellers. The success of WW FBA is synonymous with that of our sellers, and the WW FBA Returns team is on a mission to help ensure that success.

The WW FBA Returns team leads strategies and initiatives focused on reducing FBA returns to protect the customer experience, helping sellers to reduce returns, and enabling seller success by improving the quality of their listings and products.

The team is seeking an experienced Senior Program Management leader to define the strategy and drive the execution of a roadmap for returns reduction targeting key areas of focus for FBA's growth. This leader will collaborate with teams across multiple organizations and be responsible for identifying high impact opportunities, generating actionable insights, defining clear problem statements, tracking impact of initiatives, identifying risks, and defining mitigation plans.

If you are passionate about improving the customer shopping experience by reducing defects that result in returns and helping sellers be successful, this may be the role for you!

Key job responsibilities

1. Define the WW strategy for FBA and drive initiatives to reduce returns focused on high impact cohorts.
2. Set up mechanisms to track performance of customer returns metrics and goals, identify trends, and measure the impact of initiatives.
3. Partner with various teams to align on input goals and deliver scalable product solutions.
4. Quantify the impact of return reduction initiatives into key output metrics.
5. Define a WW roadmap in partnership with regions within FBA.
6. Report performance across organizations and provide key program updates for leadership visibility.
7. Own developing a pipeline of initiatives for current and future operational plans.
8. Provide inputs into product/tech roadmaps to improve returns related functionality.
9. Communicate effectively with audiences of all levels and geographies.
10. Continuously raise the bar on the quality of written communications across Amazon business documents.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years of working cross functionally with tech and non-tech teams
• 3+ years of driving process improvements experience

PREFERRED QUALIFICATIONS

• 3+ years of Tableau or equivalent tools experience
• Master's degree
• Experience in SQL

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.