Senior Program Manager, Training Operations

Research-Foundation-Cun; New York (NY); Hybrid; USD 90,000 - 100,000; Full time

Job summary

The Research Foundation of the City University of New York (RFCUNY) invites applications for the position of Senior Program Manager, Training Operations within the CUNY SPS Office of Innovative Learning Solutions. This role leads operations for the Energy Training portfolio and coordinates with DCAS, ensuring high‑quality delivery and accreditation compliance.

The candidate will supervise a team, manage vendor partnerships, oversee LMS administration, and drive program improvement while

Qualifications

• Bachelor’s degree required.
• Master’s-level study in instructional systems design, training delivery, organizational learning, or related field preferred.
• 10+ years’ experience in learning programs, workforce development, or training operations, including program management responsibilities.
• Experience with instructional design principles and adult learning best practices.
• Experience supervising staff and managing multi‑workstream program operations.
• Experience managing stakeholder relationships, including clients and City agencies.
• Experience overseeing vendor partnerships or external training delivery models.
• Working knowledge of measurement and evaluation methodologies.
• Experience with Learning Management Systems to support program administration and delivery.
• Experience coordinating with accreditation or credentialing bodies preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Strong interpersonal and collaboration skills.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Oversee the effective delivery of the training program across a portfolio of offerings, ensuring alignment with program goals and City agency needs.
• Manage instructional design projects, overseeing the successful execution of new course development in alignment with ANSI/IACET standards.
• Implement and maintain program-level standards, processes, and operating procedures for training coordination, delivery, and evaluation.
• Supervise and support Program Managers, Program Coordinator, and LMS Administrator, including workload balancing and coaching.
• Manage vendor selection processes and oversee relationships with external training partners.
• Oversee coordination of training events, scheduling, communication, and follow-up.
• Ensure LMS operations and workflows support efficient program administration and learner experience.
• Ensure compliance with ANSI/IACET standards and accreditation integration into processes and documentation.
• Provide updates and reporting to program leadership and stakeholders.
• Lead strategic initiatives and special projects to support program development.
• Develop and maintain partnerships with external organizations and educational institutions.

Skills

Instructional design

Adult learning

Stakeholder management

Vendor management

LMS administration

Program leadership

Communication

Interpersonal collaboration

Education

Bachelor's degree

Master’s degree

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.We are pleased that you are interested in exploring opportunities to join RFCUNY.Primary Location:CUNY SCHOOL OF PROFESSIONAL STUDIESBargaining Unit:NoAs a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively.The CUNY SPS Office of Innovative Learning Solutions (ILS) seeks an experienced, detail‑oriented learning and development professional to join our training team in the role of Senior Program Manager, Training Operations. This role is an integral part of the Energy Training team that manages the design, delivery, and administration of learning programs on behalf of the Department of Citywide Administrative Services’ (DCAS) Division of Energy Management.As the training program continues to evolve toward a vendor‑supported delivery model, the Senior Program Manager plays a key leadership role in overseeing program operations and ensuring effective coordination across a portfolio of energy training offerings. This role supports program strategy by translating it into operational plans and ensuring consistent execution across training initiatives.The Senior Program Manager is responsible for overseeing vendor partnerships, program processes, and operational systems that support high‑quality training delivery aligned to City agency workforce and energy management goals. This role leads a team that includes Program Managers, a Program Coordinator, and an LMS Administrator, and is responsible for setting priorities, allocating work, and ensuring consistent execution across the program.In partnership with the Program Director and the Senior Program Manager, Program Effectiveness, this role ensures compliance with accreditation standards (IACET), monitors program performance, and supports continuous improvement of training operations and outcomes.Duties and Responsibilities:Reporting to the Program Director for the Energy Training Portfolio, the Senior Program Manager, Training Operations will:Oversee the effective delivery of the training program across a portfolio of offerings, ensuring alignment with program goals and City agency needs, and supporting implementation of program strategy.Manage instructional design projects, overseeing the successful execution of new course development in alignment with ANSI/IACET standards.Implement and maintain program-level standards, processes, and operating procedures for training coordination, delivery, and evaluation; monitor program performance and drive continuous improvement efforts.Supervise and support Program Managers, Program Coordinator, and LMS Administrator, including assigning and balancing workload and providing coaching to ensure consistent, high-quality execution of training operations.Manage vendor selection processes and oversee relationships with external training partners, including monitoring performance, ensuring deliverables meet program requirements, and coordinating issue resolution as needed.Oversee coordination of training events across the program, ensuring effective planning, scheduling, communication, and follow-up, as well as overall operational logistics.Ensure systems and workflows (including LMS operations) support efficient program administration and a strong learner experience.Ensure compliance with ANSI/IACET standards and oversee integration of accreditation requirements into program processes, evaluation tools, and documentation, while maintaining quality assurance practices across program operations.Support stakeholder engagement by maintaining communication, ensuring alignment with program expectations, and providing updates, operational insights, and reporting to program leadership and stakeholders.Partner with the Program Effectiveness functional team to review evaluation data, assess program impact, and inform operational improvements.Lead strategic initiatives and special projects that support ongoing program development.Support development and maintenance of partnerships with external organizations, educational institutions, and industry partners.Other duties as assigned.Qualifications:Minimum requirements for the position:Bachelor’s degree required. Master’s-level study in instructional systems design, training delivery, organizational learning, or a related field preferred.10+ years’ experience in learning programs, workforce development, or training operations, including program management responsibilities.Experience with instructional design principles and adult learning best practices.Experience supervising staff and managing multi‑workstream program operations.Experience managing stakeholder relationships, including clients and City agencies.Experience overseeing vendor partnerships or external training delivery models.Working knowledge of measurement and evaluation methodologies.Experience with Learning Management Systems to support program administration and delivery.Experience coordinating with accreditation or credentialing bodies preferred.Organizational skills, attention to detail, and ability to manage multiple priorities.Ability to communicate effectively, both orally and in writing.Strong interpersonal and collaboration skills.Strong computer skills required: Microsoft Office (Word, Excel, PowerPoint, Outlook).To apply, please submit a cover letter and resume.Please note: Candidates must be authorized to work in the United States on a continuous basis. Sponsorship is not available for this position.Location: 119 W. 31st St., New York, NY (Hybrid schedule)Pay Range:$90,000-$100,000RFCUNY BenefitsEqual Employment Opportunity StatementThe Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.