Senior Program Manager, Talent Acquisition Operations

Western Computer; United States; Remote; USD 128,000 - 174,000; Full time

Job summary

Dropbox is seeking a Senior TA Operations Program Manager to lead the modernization of recruitment operations. The role requires strong project management skills and expertise in ATS systems to enhance hiring efficiency and improve the candidate experience. Join a team that prioritizes innovation and operational excellence in a virtual-first workplace.

Benefits

Competitive medical, dental and vision coverage

Flexible PTO policy

Retirement savings plan

Income Protection Plans

Mental health and wellness benefits

Qualifications

• 8+ years in Talent Acquisition Operations or related fields.
• Deep expertise in ATS and HRIS systems.
• Experience in leading complex, cross-functional projects.

Responsibilities

• Lead strategic modernization of TA Operations.
• Manage TA tools and vendors focused on improvement.
• Drive consistency across the hiring lifecycle.

Skills

Project Management

Problem Solving

Stakeholder Communication

Data Analysis

Cross-Functional Leadership

Education

Bachelor's degree or equivalent experience

Tools

Greenhouse

Workday

Job description

About PeopleOps Jobs

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About the Job

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox People Team is designing a workplace where every Dropboxer can thrive. We take a human-centered, HR as a Product approach—treating programs like well-crafted products shaped by employee and candidate needs, informed by data, and backed by actionable insights. Our team continuously innovates to attract, develop, and retain world-class talent while building a culture of experimentation, craft, and community. From fostering connection in our Virtual First model to scaling HR systems and offering personalized learning tools, we build experiences that evolve with our people. We think big, act fast, and adapt with agility—grounded in outcomes, empathy, and clear communication. Areas of work include Talent Acquisition, HR Business Partnership, Learning & Development, Total Rewards, and Employee Experience.

Role Description

As a Senior TA Operations Program Manager at Dropbox, you’ll lead high-impact initiatives that simplify, scale, and modernize the way we hire. Sitting at the intersection of systems, process, and experience, you’ll own the roadmap for TA operational excellence—working cross-functionally to automate workflows, improve hiring efficiency, and ensure alignment with our broader People tech ecosystem. You’ll apply robust strategic thinking, stakeholder savvy, and a bias for action to improve how we attract and hire top talent.

Responsibilities

• Lead strategic modernization of our TA Operations roadmap, fostering simplification, consistency, and integration across systems to improve recruiter efficiency and candidate experience.
• Lead execution of major system upgrades aligned to the TA modernization roadmap.
• Manage all TA tools and vendors with a focus on improving adoption, tracking usage metrics, and ensuring ROI across the tech stack.
• Own projects end-to-end, from identifying ambiguous operational pain points to launching efficient, data-driven solutions that reduce manual overhead.
• Drive consistency and clarity across the hiring lifecycle, documenting best practices and enabling change management across teams.
• Partner cross-functionally with stakeholders across TA, Workforce Planning, People Tech, Legal, Privacy, and Finance to align systems and operational outcomes with company-wide priorities.
• Apply product management principles in ambiguous environments, prioritizing for impact, delivering ambitious outcomes, and adjusting approaches based on stakeholder and business needs.
• Model operational excellence, mentoring others in structured problem-solving and scalable project planning, and contributing to TA’s long-term strategic roadmap.
• Apply disciplined project-management practices —using systems thinking to map dependencies, build structured plans, influence stakeholders, and drive cross-functional projects from concept to on-time, in-scope, on-budget delivery.
• Proficiency in leveraging design thinking methodologies to deeply understand employee needs, rapidly prototype experience solutions, and implement data-driven iteration cycles that measurably enhance engagement and retention.
• Demonstrate experience leveraging AI tools in the flow of work. Candidates with a pre-existing comfort level and familiarity using AI to enhance productivity are strongly preferred.

Requirements

• 8+ years of experience in Talent Acquisition Operations, HR technology, or a related field, with a proven track record of owning complex, cross-functional projects.
• Deep expertise in ATS and HRIS systems, especially Greenhouse and Workday.
• Ability to identify high-leverage opportunities and drive change through influence - not just ownership.
• Excellent project management and problem-solving skills, with the ability to create clarity from ambiguity and scale repeatable solutions.
• Experience building partnerships across functions and levels, influencing decisions with clear communication and data-backed recommendations.
• High standards for stakeholder experience, prioritizing simplicity, consistency, and impact over process for process’s sake.
• Strong alignment with Dropbox’s values and a passion for operational excellence, equity, and team-wide empowerment.

Preferred Qualifications

Experience leading an ATS migration

Compensation

Canada Pay Range

$128,400—$173,700 CAD

The range listed above is the expected annual salary/OTE for this role, subject to change.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental and vision coverage*
• Retirement savings through a defined contribution pension or savings plan**
• Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh
• Income Protection Plans: Life and disability insurance*
• Business Travel Protection: Travel medical and accident insurance*
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support
• Mental health and wellness benefits

Additional Benefits Details Are Available Upon Request.

Where group plans are not available, allowances may be provided

Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.

Location: Canada (Remote)