Senior Program Manager, Service Delivery

SES Space & DEFENSE; Reston (VA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

SES Space & Defense in Reston, VA is seeking a Senior Program Manager, Service Delivery to lead multiple mission-critical government programs. You will coordinate cross-functional teams across engineering, contracts, finance, and supply chain to deliver on scope, schedule, and budget.

The role requires 8+ years in program or project management, experience with defense or high-tech programs, and strong leadership, communication, and risk management.

Qualifications

• 8+ years of program or project management experience in defense, aerospace, satellite, or high-technology programs.
• Experience leading integrated teams and multiple subcontractors in a matrixed environment.
• Strong program financial acumen: budgeting, forecasting, EAC, cash flow, margins.
• Knowledge of Agile, Waterfall, or SAFe project management methods.
• Excellent communication, stakeholder engagement, and leadership skills.
• Experience with change management, risk and opportunity management, and conflict resolution.
• U.S. citizenship and ability to obtain a Top Secret clearance with SCI eligibility.

Responsibilities

• Lead several concurrent mission-critical programs with accountability for performance and customer outcomes.
• Own full program execution across scope, schedule, cost, technical performance, and risk.
• Direct cross-functional teams spanning engineering, contracts, finance, and supply chain.
• Manage program lifecycle from award through initiation, deployment, and transition to operations.
• Develop and maintain baselines (WBS, IMS, PM plans, baselines) and ensure governance.
• Drive financial performance through budgets, forecasts, EAC/ETC, and cash flow management.
• Interface with customers and stakeholders; manage changes, escalations, and risks.
• Provide visibility into health, performance, risks, and corrective actions.

Skills

Program management

Defense programs

Financial acumen

Stakeholder leadership

Agile/SAFe

Communication

Risk management

MS Project

Tools

MS Project

Visio

Job description

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Senior Program Manager, Service Delivery

Location: Reston, VA, US, 20191

Work Arrangement: Hybrid

Job ID: 1343

Who We Are:

At SES Space & Defense, we deliver secure, resilient connectivity and integrated space solutions for customers operating in the world’s most demanding environments. As part of SES S.A., a global leader in satellite-enabled communications, we combine capabilities across all orbits with extensive global ground infrastructure, managed networks, hosted payload solutions, and mission integration services to support communications, sensing, data transport, and operational resilience worldwide.

Our vertically integrated space and ground capabilities bring together satellite capacity, terrestrial infrastructure, advanced network technologies, and deployed user terminals to support mission-critical government operations around the world. We are a trusted partner to the U.S. Federal Government and national security community, allied governments, NATO, NASA, and other civilian agencies, delivering reliable, high-performance solutions when mission success is critical.

At SES Space & Defense, our people are our competitive advantage. You’ll work alongside a mission-driven team committed to integrity, innovation, accountability, and delivering real-world impact for customers whose missions matter most.

What You’ll Do:

The Program Manager is an operational leadership role responsible for the successful execution of medium or large program across SES Space & Defense. You will lead cross-functional teams spanning Engineering, Contracts, Finance, Configuration Management, Supply Chain, Business Management, and external partners to deliver program commitments on schedule, within budget, and in accordance with technical and contractual requirements. Working closely with the program engineers, customers, subcontractors, and functional organizations, you will own program execution across cost, schedule, risk, contractual performance, and customer commitments throughout the program lifecycle. You will provide clear visibility into program performance, establish disciplined program management practices, and ensure teams remain aligned around program objectives and deliverables.

• Lead several concurrent mission critical programs with accountability for performance, execution, and customer outcomes.
• Own full program execution across scope, schedule, cost, financial performance, technical performance, service quality, risk, and customer commitments.
• Lead integrated, cross functional program teams spanning engineering, operations, supply chain, contracts, finance, product development, and other functional organizations.
• Direct program execution across the full lifecycle, from contract award and program initiation through development, integration, deployment/launch, commissioning, and transition to operations
• Oversee the development, maintenance, and control of key program baselines, including Work Breakdown Structures (WBS), Integrated Master Schedules (IMS), program management plans, and technical baselines.
• Drive program financial performance through disciplined management of budgets, forecasts, EAC/ETC, revenue, cash flow, margins, and financial recovery plans.
• Serve as customer/senior stakeholder interface, leading reviews, managing expectations, negotiating changes, resolving escalations, and communicating risks and performance.
• Provide leadership with clear visibility into program health, financial and schedule performance, risks, issues, customer commitments, corrective actions, and emerging priorities.
• Manage major subcontractors and partners, overseeing SOWs, milestones, performance, compliance, and risk mitigation.
• Ensure compliance with contractual requirements, government regulations, export controls, and quality standards.
• Provide clarity on program objectives, ensure roles and responsibilities are well understood, and address conflicts in a timely manner with minimal direction from senior management.
• Establish and maintain a program risk and opportunity management framework.
• Proactively identify risks, develop mitigation strategies, and drive accountability for risk closure.
• Apply formal change management practices to ensure programs are appropriately baselined at kickoff, and subsequent changes are evaluated for justification and program impact and receive appropriate approvals.
• Contribute to the development of program management processes, tools, templates, and best practices.
• Champion continuous improvement initiatives to enhance execution efficiency and predictability.

Who You Are

You are an experienced program leader with a demonstrated ability to manage complex, multi-year Government aerospace, defense, satellite, or high-technology programs. You understand how customer requirements, contracts, cost, schedule, technical performance, risk, subcontractors, and cross-functional teams come together to determine program success. You are comfortable working alongside Chief Engineers and technical organizations and bring enough technical understanding to effectively lead program execution without replacing the engineering organization's technical authority. You build credibility with Government customers, executive leadership, engineering teams, functional organizations, and external partners through disciplined execution, clear communication, and sound judgment. You are comfortable operating in highly matrixed environments and can provide the structure, visibility, and leadership necessary to keep complex programs aligned with their technical, contractual, financial, and schedule commitments.

Key Qualifications & Experience:

• 8+ years of program or project management experience, with at least 6+ years managing defense, satellite, or high-technology programs.
• Experience leading integrated teams and multiple subcontractors within a highly matrixed environment.
• Strong program financial acumen, including budgeting, forecasting, revenue and cost management, margin performance, Estimate at Completion (EAC), variance analysis, cash flow, and contract financials.
• Strong understanding of program management principles, methodologies, and tools, including Agile, Waterfall, and/or SAFe.
• Strong communication, stakeholder engagement, and leadership skills.
• Demonstrated experience with conflict resolution, cross-functional collaboration, and risk and opportunity management.
• Demonstrated experience with change management frameworks and organizational development principles.
• Proficiency with MS Office tools, Visio, and project management software/tools such as MS Project.
• U.S. citizenship required, with the ability to obtain a Top Secret security clearance with SCI eligibility.

Preferred Qualifications & Experience:

• Certifications in program management (PMI), Scrum, and SAFe
• Understanding of satellite communications systems, payloads, ground systems, and/or space-segment development preferred.
• Experience with Costpoint and Salesforce
• Secret clearance or higher

SES Space & Defense is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law

The final base salary offered will be determined based on factors such as the position’s location, the candidate’s relevant skills, experience, and qualifications.

Where applicable, this position may also be eligible for an annual bonus. Employees are eligible to participate in SES Space & Defense’s benefits programs, which include paid vacation, sick and personal leave; medical, dental, vision, life, and disability insurance; a 401(k)-retirement plan; and others.

An Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin or protected veteran status and will not be discriminated against on the basis of disability.