Senior Program Manager (Salesforce Experience Required, Salesforce Certificate Preferred)

Molina Healthcare; Des Moines (IA); On-site; USD 66,000 - 143,000; Full time

Job summary

Molina Healthcare in Des Moines, IA is seeking a Senior Program Manager to provide subject matter leadership for provider network initiatives, with heavy use of Salesforce. You will drive design, delivery, and ongoing operations of programs, aligning work with organizational priorities.

You will build governance, track KPIs, manage budgets, and coordinate with executives and cross-functional teams to ensure value realization. Strong communication and change management are essential.

Qualifications

• At least 6 years of progressive program and/or project management experience.
• Experience leading large-scale healthcare programs.
• Strong operational process improvement and change management experience.
• Advanced project management experience and data analysis.
• Ability to manage budgets and resources for initiatives.
• Strong cross-functional collaboration and communication skills.

Responsibilities

• Design, implement, and operate business programs and services.
• Lead end-to-end program delivery with goals, scope, and success measures.
• Establish governance frameworks for compliant program management.
• Oversee budgets and resource alignment to achieve outcomes.
• Partner with executives and leaders to realize program value.
• Develop dashboards and KPIs; conduct post-implementation reviews.
• Collaborate with legal, IT, and other functions to uphold standards.
• Prepare BRDs, test plans, and training materials.

Skills

Program management

Healthcare experience

Change management

Data analysis

Budget management

Cross-functional collaboration

Communication skills

Tools

Salesforce

Excel

PowerPoint

Project

Visio

Job description

JOB DESCRIPTION

Job Summary

Provides subject matter expertise and leadership for program management activities within Provider Network - with heavy use of Salesforce. Supports programmatic business needs across department and/or cross-functional areas, including programs design, implementation, administration, governance, workflow analysis, process improvements, vendor management, policy and playbook development and maintenance, best practices, resource allocations and special projects.

Essential Job Duties

• Manages the design, implementation, delivery, and ongoing operations of respective business program(s) and services.
• Leads end-to-end program delivery by establishing goals, scope, and success measures aligned with organizational priorities.
• Develops and maintains governance frameworks to ensure consistent, compliant, and effective program management practices.
• May oversee financial stewardship of program budgets - ensuring proper prioritization and alignment of resources to achieve desired outcomes.
• Partners with executive sponsors and functional leaders to ensure program objectives are met and value is realized across business units.
• Drives performance measurement and reporting, including dashboards, key performance indicators (KPIs), and post-implementation reviews to track outcomes and identify opportunities for continuous improvement.
• Ensures well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program(s).
• Collaborates with legal, compliance, information technology (IT), and other cross-functional teams to ensure governance standards are upheld.
• Tracks performance metrics and ensures value realization from deployed solutions.
• Coordinates recurring meetings to support governance framework and decision-making processes.
• Oversees portfolio management and/or initiative-specific programmatic changes and project management.
• Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices, etc.
• Routinely reviews program collateral to ensure current and accurate reflection of business needs.
• Promotes consistency in planning, communication, and execution across initiatives.
• Champions organizational change management by ensuring effective stakeholder engagement, communication, and adoption of new processes or technologies.
• Maintains and evolves program documentation, playbooks, and best practices to reflect current business needs and lessons learned.
• Identifies opportunities/gaps and provides recommendations on program enhancements to applicable leaders.
• Creates business requirements documents (BRDs), test plans, requirements traceability matrices, user training materials and other related documentation.
• Generates and distributes required business/programmatic reporting.
• Facilitates special functional/departmental projects.
• May provide specialized training and support to new and existing staff as needed.

Required Qualifications

• At least 6 years of progressive program and/or project management experience, with increasing levels of responsibility in a complex, matrixed organization, or equivalent combination of relevant education and experience.
• Proven experience leading large-scale or multi-functional programs within healthcare, managed care, or a similar regulated environment.
• Strong operational process improvement and change management experience.
• Advanced project management experience/skills.
• Data analysis skills/experience.
• Strong organizational and time-management skills.
• Proven ability to manage multiple projects simultaneously with competing priorities.
• Experience managing budgets and resource plans for business/strategic initiatives.
• Ability to work cross-collaboratively across a highly matrixed organization.
• Strong verbal/written/presentation communication skills, and ability to influence at all levels of the organization.
• Advanced Microsoft Office suite (including Excel, PowerPoint, Project, and Visio), and applicable software programs proficiency.

Preferred Qualifications

• Strong Salesforce experience
• Project Management Professional (PMP) and/or Six Sigma Green Belt certification.
• Health care/managed care experience.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

Pay Range: $65,791.66 - $142,548.59 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.