Senior Program Manager - Programs

Zurich North America; Wisconsin; Hybrid; USD 130,000 - 190,000; Full time

Job summary

Zurich North America is hiring a Senior Program Manager for the Middle Markets Programs team. We are open to candidates in a hybrid or fully remote setup, with locations including Chicago, Schaumburg, Omaha, Atlanta, and other eligible locations.

You will work with stakeholders to resolve program issues, assist with dashboards and Game Plan updates, and support underwriting and product development processes. Strong communication skills and self-motivation are valued.

Qualifications

• High School Diploma or equivalent with 7+ years in underwriting/market-facing roles or 14+ years in underwriting support/claims.
• Alternative: Zurich Certified Insurance Apprentice with an Associate Degree and 5+ years in underwriting/market-facing area or 12+ years in claims/underwriting support.
• Demonstrated ability to work with stakeholders and manage program portfolios.

Responsibilities

• Collaborate with stakeholders to resolve issues for Programs within Middle Markets.
• Assist with dashboard completion and Game Plan updates.
• Support underwriting and product development processes.
• Execute referrals from Program Administrators.
• Engage in project work as needed and participate in meetings.

Skills

Self-starter

Problem-solving

Verbal communication

Written communication

Multi-tasking

Networking

Adaptability

Education

High School Diploma or Equivalent

Associate Degree

Zurich Certified Insurance Apprentice

Job description

• Self-starter

Zurich North America is hiring a Senior Program Manager to join our Middle Markets Programs team! We are open to hiring strong Underwriting talent in a hybrid (or fully remote) work environment & will consider talent in the following cities: Chicago IL, Schaumburg IL, Omaha NE, or Atlanta GA and open to others.

As a member of Zurich’s Programs underwriting team, you will enjoy the opportunity to develop your portfolio management skills and collaborate with many stakeholders.

Senior Program Manager will be responsible for:

• Working with stakeholders to resolve issues and concerns for various Programs within Middle Markets
• Assisting with Dashboard completion and Game Plan updates
• Supporting the Underwriting and product development process
• Executing on referrals from Program Administrators
• Project work as necessary
• Participate in underwriting, sales, claims meetings

Basic Qualifications

• High School Diploma or Equivalent and 7 or more years of experience in the Underwriting or Market Facing area OR
• High School Diploma or Equivalent and 14 or more years of experience in the Claims or Underwriting Support area OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 5 or more years of experience in the Underwriting or Market Facing area OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 12 or more years of experience in the Claims or Underwriting Support are

Preferred Qualifications

• Good problem-solving skills
• Strong verbal, listening and written communication skills
• Ability to handle multiple and varied assignments
• Eager to learn
• Networking ability
• Embraces change
• Self-starter
• Ownership minded

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $130,000.00 - $190,000.00, with short-term incentive bonus eligibility set at 20%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment - so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code

• 1033.

Location(s): AM - Illinois Virtual Office, AM - Kansas Virtual Office, AM - Texas Virtual Office, AM - California Virtual Office, AM - Minnesota Virtual Office, AM - Florida Virtual Office, AM - Wisconsin Virtual Office, AM - Maryland Virtual Office, AM - Georgia Virtual Office

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No