Senior Program Manager, Product Operations
MoonPay Inc.
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Benefits offered by this job
Job summary
MoonPay Inc. is seeking a Product Operations leader to partner with senior leaders across the company. You will own high-impact strategic programs, structure ambiguous problems, and build scalable AI-powered processes that accelerate execution.
This role focuses on cross-functional collaboration, data-driven decisions, and delivering measurable outcomes in a hybrid US environment. You will work with Product, Engineering, Legal, Compliance, Risk, IT/Security, Finance, Data, and GTM teams to drive
Qualifications
- 5+ years leading cross-functional programs across Product/Engineering and business teams.
- Exceptional communicator who aligns senior stakeholders without direct authority.
- Thrives in ambiguity with strong planning and governance.
- Shaper of initiatives from concept to delivery with measurable outcomes.
- Strong data-driven decision making and prioritization skills.
- Experience building scalable processes and automation to improve velocity.
- Fluent in AI tools and automation to boost productivity
Responsibilities
- Surface and prioritize high-impact strategic opportunities and own end-to-end delivery.
- Collaborate with product, engineering, and GTM to define and implement strategy across MoonPay products.
- Structure complex problems and build business cases with quantitative models.
- Identify drivers of performance and integrate opportunities into work streams.
- Analyze competitive positioning and market insights to inform decisions.
- Understand MoonPay customers and market landscape to refine recommendations.
- Use AI and automation to build scalable, efficient solutions
Skills
Tools
Job description
MoonPay is for builders with something to prove.
This isn’t a “work on cool crypto stuff” company. It’s a high-standards, high-velocity, high-accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stablecoins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia.
AI is the default operating mode here. It’s woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.
You’ll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.
The bar is high. The pace is real. We’re building for what’s next, for humans and agents.
Recent recognition:
Forbes’ America’s Best Startup Employers 2026 .
2nd in Crypto Services on Fortune’s inaugural Crypto 100
The Sunday Times Best Places to Work two years running
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.
US Eastern Hours, Remote or Hybrid out of our NY office
This role will be hybrid, and will require you to spend some portion of your time in our office in one of these locations.
In this role, you will be joining the Product Operations team working cross-functionally to partner with senior leaders across the company, focusing on high-impact strategic projects and analysis. You’ll work hand-in-hand with leaders to identify, structure, and act on the most challenging strategic and operational opportunities impacting our business. And you’ll use AI to build scalable systems and processes that multiply your impact.
Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution
Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all MoonPay products, driving increased value for our users, our customers, and our business
Structure complex, ambiguous strategic problems for the MoonPay leadership team, defining clear hypotheses and building business cases and quantitative models that will inform and influence our approach
Work closely with cross-functional leaders to define and manage key drivers of business performance, identifying areas of opportunity and incorporating them into your work
Develop a comprehensive understanding of our competitive positioning by using, assessing, and developing insights about peer businesses to inform your recommendations
Deeply understand MoonPay customers and the broader market landscape to uncover insights that inform your recommendations
Use AI tools and drive automation to create scalable solutions that combine a broad vision for what is possible with an understanding of the practical demands that constrain them
The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization.
5+ years leading complex cross-functional programs across Product / Engineering and business (Legal, Compliance, IT / Security, Finance, Operations, etc.) teams in high-growth crypto, fintech, financial services, or technology environments
Exceptional communicator who can explain the why, set the stage, and bring people along - including senior stakeholders across Product, Engineering, Legal, Compliance, Risk, IT/Security, Finance, Data, and GTM without direct authority, and teams resistant to adding process
Thrives in ambiguity: strong on operational planning, dependency management, risk mitigation, and program governance in fast-moving, shifting environments
Upstream problem-solver who shapes initiatives before they become execution risk - structuring ambiguous, high-impact work from concept through delivery with measurable outcomes
Strong analytical instincts; uses data, business context, and quantitative analysis to drive prioritization and operational decisions
Proven at building scalable processes, workflows, governance models, and automation systems that improve execution velocity without feeling like overhead
Fluent in AI tools and automation platforms; actively applies them to improve productivity, reporting, and execution - and keeps pushing as the tooling evolves
$130,000 - $160,000 a year
Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.
Competitive salary package
Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay
Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards
Moonshot award: we honor exceptional impact. 20 employees a year, each earning a $250,000 equity grant
Pension: employer contributions from day one
Employee referral program: refer great people, earn 10K in USDC
Flexible Time Off: choose when to work and when to switch off
Recharge Period: end-of-year company-wide time off to rest and reset
Birthday leave: take the day off to celebrate you
Enhanced parental leave: more time with family, no second thought
Hybrid working schedule: work fully remotely or from your nearest Moonbase
Commuter benefits: public transport to and from the office
Private healthcare benefits: to protect you and your loved ones
Wellhub wellness membership: access to gyms, studios, classes, and wellness apps in one membership
Enterprise access to the latest AI tools: Claude, ChatGPT, Gemini and whatever’s next
Lunch credit: meals covered on the days you’re in the office
Home office setup allowance: build the home office of your dreams
Remote working allowance: those working fully remotely get a little extra for utilities
Monthly product budget and zero-fee crypto transactions
$1,000 Annual training budget: we support your learning journey
High Potential Program: structured development, mentorship, and stretch opportunities
Regular remote company offsites: high-impact in-person sessions and hackathons
(Ireland) Cycle to Work scheme: tax-efficient bike, gear, and safety kit
(UK) EV Salary Sacrifice: lease an electric vehicle through pre-tax salary
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