Senior Program Manager, Product

Justworks; New York (NY); On-site; USD 142,500 - 181,500; Full time

Job summary

A tech service provider in New York is seeking a Senior Program Manager to define and drive program vision and strategy. The ideal candidate will have over 5 years of experience in strategy or program management and possess strong business acumen, analytical skills, and excellent communication abilities. This role requires leading cross-functional collaboration and managing third-party vendors. The position offers a salary range of $142,500 to $181,500 per year based on experience and skills.

Qualifications

• Minimum of 5+ years of experience in a cross-functional environment.
• Strong business acumen in tech/SaaS companies.
• Excellent written and oral communication skills.
• Demonstrated ability to self-direct cross-functional projects.
• Strong leadership and management skills.

Responsibilities

• Define and own program vision, strategy, and execution.
• Lead cross-functional collaboration across teams.
• Translate business problems into roadmaps and plans.
• Manage external vendors and partners for program delivery.
• Coach teams on program management best practices.

Skills

Customer focus

Teamwork and communication

Results-driven

Strategic mindset

Detail-oriented

Ethical practice

Clear communication

Analytical

Good judgment

Education

Minimum of 5+ years in strategy, operations, consulting, or program management

Tools

SQL

Tableau

Job description

About the Team

This role reports to the Manager of Program Management under the Technology Strategy & Operations team. The Program Management function keeps Justworks’ Technology Division focused and connected by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects that translate strategy into execution.

What You Will Work On

• Define and own program vision, scope, strategy, and execution across multiple high‑priority programs and initiatives.
• Lead cross‑functional collaboration across Technology, Operations, Design, Product Marketing, and GTM teams to drive progress.
• Translate complex business problems into clear roadmaps, project timelines, and outcome‑driven plans.
• Own strategy, selection, onboarding, and ongoing management of external vendors and third‑party partners to support program delivery and business goals.
• Partner with Procurement, Legal, and Finance teams to ensure smooth vendor contracting, compliance, and performance tracking.
• Drive vendor implementation plans, track vendor KPIs, and adjust strategy as needed to ensure alignment with business objectives.
• Facilitate operational rhythms: program reviews, executive readouts, retrospectives, and milestone tracking.
• Develop and maintain program artifacts including calendars, scorecards, documentation, and risk mitigation plans.
• Drive team alignment on priorities, facilitate trade‑off decisions, and elevate critical risks and issues appropriately.
• Build frameworks that streamline collaboration, communication, and decision‑making across departments.
• Inform strategic direction through data collection, reporting, and business insights.
• Coach teams and individuals on program management best practices and frameworks.
• Maintain a proactive, resourceful, and adaptable mindset in dynamic environments.
• Perform other related duties as assigned.

How You Will Do Your Work

As a Senior Program Manager, how results are achieved is paramount for your success and ultimately our organization’s success. Your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

• Customer focus – builds strong customer relationships and delivers customer‑centric solutions.
• Teamwork and communication – collaborates effectively, listens, demonstrates empathy, and engages with stakeholders.
• Results‑driven – consistently achieves results, even under difficult circumstances.
• Strategic mindset – anticipates future trends, articulates credible visions, and creates sustainable value.
• Detail‑oriented – exercises extreme attention to detail, organization, and thoroughness.
• Ethical practice – integrates core values, integrity, and accountability throughout all activities.
• Clear communication – articulates thoughts and ideas effectively across oral, written, visual, and non‑verbal mediums, and listens to gain understanding.
• Analytical – uses logical reasoning to break down and solve problems.
• Good judgment – applies critical thinking, assesses risks, develops mitigation strategies, and takes ownership.

Qualifications

• Minimum of 5+ years of strategy, operations, consulting, or program management experience in a cross‑functional environment (e.g., Product, Design, Engineering, Strategy, GTM).
• Strong business acumen, including understanding of tech/SaaS companies.
• Ability to quickly learn Justworks’ product, organizational structure, and other domains.
• Strong analytical ability paired with excellent written and oral communication skills.
• Demonstrated ability to lead and self‑direct cross‑functional projects, juggling competing priorities, stakeholders, and tasks.
• Possess strong leadership and management skills.
• Creative problem‑solver with a passion for simplifying complex challenges.
• Proficient with SQL (Tableau is a plus).

The base wage range for this position based in our New York City Office is targeted at $142,500 to $181,500 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

Diversity & Inclusion

Justworks is an equal‑opportunity employer. We are committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm, celebrated, and respected. We honor and uphold the right to accommodate individuals with disabilities and provide reasonable accommodations for religious beliefs, in accordance with applicable laws.