Senior Program Manager (Patient Flow)

LE0010 Stanford Health Care; Palo Alto (CA); On-site; USD 106,000 - 141,000; Full time

Job summary

Stanford Health Care is seeking a program leader to guide large, cross-functional improvement programs. You will define scope and goals with senior stakeholders, document progress using standard A3 methods, and drive strategic initiatives across departments.

We value experience in program design, change leadership, and a collaborative approach to achieving department and university policies. Strong communication and relationship-building are essential for success.

Qualifications

• Bachelor's degree in work-related discipline from an accredited college or university.
• Master's degree in work related field from an accredited college.
• Three (3) years of progressive responsibility and directly related work experience.

Responsibilities

• Provide program leadership for large strategic and cross-functional improvement programs as assigned by the Administrative Director.
• Manages, assesses, and documents project scope and program utilizing standard A3 template.
• Defines project scope, goals and deliverables that support strategic business goals in collaboration with the Administrative Director and other key stakeholder.
• Identify opportunities for process improvement and recognize and use synergies from other projects to design creative solutions for technological and non-technological problems as well as identify future projects.
• Implements quality control measures to ensure project compliance with department, hospital and University policies, government codes and regulations; also ensures conformance to the requirements of all project participants.
• Manage program design and structure for department's key initiatives and projects within assigned leadership division, develop strategic input for the Director regarding business objectives of clients for both current and future projects.
• Partner with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department, and facilitate strategic changes in project scope or assignment across the team.
• Coach and mentor department staff through change process and cycles of continuous improvement.
• Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
• Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.
• Provides leadership, coordination and support to all team members.

Skills

Project management

Leadership

Communication

Strategic thinking

Education

Bachelor's degree in work-related discipline

Master's degree in work-related field

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) This is a Stanford Health Care job.

A Brief Overview

Leads large strategic and cross-functional improvement programs by defining strategic intent of programs and overseeing deliverable development to ensure project goals are met.

Locations

Stanford Health Care

What you will do

• Provide program leadership for large strategic and cross-functional improvement programs as assigned by the Administrative Director.
• Manages, assesses, and documents project scope and program utilizing standard A3 template.
• Defines project scope, goals and deliverables that support strategic business goals in collaboration with the Administrative Director and other key stakeholder.
• Identify opportunities for process improvement and recognize and use synergies from other projects to design creative solutions for technological and non-technological problems as well as identify future projects.
• Implements quality control measures to ensure project compliance with department, hospital and University policies, government codes and regulations; also ensures conformance to the requirements of all project participants.
• Manage program design and structure for department's key initiatives and projects within assigned leadership division, develop strategic input for the Director regarding business objectives of clients for both current and future projects.
• Partner with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department, and facilitate strategic changes in project scope or assignment across the team.
• Coach and mentor department staff through change process and cycles of continuous improvement.
• Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
• Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.
• Provides leadership, coordination and support to all team members.

Education Qualifications

• Bachelor's degree in work-related discipline/field from an accredited college or university
• Required Master degree in work related field from an accredited college.

Preferred Experience Qualifications

• Three (3) years of progressive responsibility and directly related work experience

Knowledge, Skills and Abilities

• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation
• Ability to plan, organize, prioritize, work independently and meet deadline
• Ability to promote a spirit of inquiry and practice based on evidence by using research based knowledge or research utilization methods to identify and implement innovations in patient care and/or participating in research, clinical investigatory or quality projects
• Skilled in project management
• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to provide leadership and influence others
• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships

Licenses and Certifications

None.

These principles apply to ALL employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale

Generally starting at $76.97 - $102.01 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care. Learn about our awards and significant events.