Senior Program Manager (Patient Flow)

Stanford Health Care; California; Hybrid; USD 160,000 - 212,000; Full time

Job summary

Stanford Health Care seeks a program leader to drive large strategic improvement programs across departments. You will define program scope, align with Administrative leadership, and document outcomes. Strong collaboration with physicians and operations is essential.

You will coach teams, manage budgets, and ensure quality control across initiatives, delivering measurable improvements in patient care and operational efficiency.

Qualifications

• Bachelor's degree in a work-related field required
• Master's degree preferred

Responsibilities

• Provide program leadership for large strategic and cross-functional improvement programs.
• Manages, assesses, and documents project scope and program using standard templates.
• Defines project scope, goals, and deliverables to support strategic business goals; collaborates with stakeholders.
• Identify opportunities for process improvement and design creative solutions for tech and non-tech problems.
• Implements quality control measures to ensure compliance with policies and regulations.
• Develop strategic input for the Director on business objectives of clients for current and future projects.
• Partner with Operations to identify leadership needs and internal capacity.
• Coach and mentor staff through change processes and continuous improvement cycles.
• Build relationships with departments and physician groups; understand workflows.
• Prepare and maintain accurate project records and cost estimates.

Skills

Project management

Leadership

Communication

Stakeholder management

MS Office

Education

Bachelor's degree

Master's degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

1.0 FTE Full time Day - 08 Hour R2657794 Hybrid 108610048 Admin Hosp Ops Ctr Business & Administration PALO ALTO, 300 Pasteur Dr, California

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Leads large strategic and cross-functional improvement programs by defining strategic intent of programs and overseeing deliverable development to ensure project goals are met.

Locations

Stanford Health Care

What You Will Do

• Provide program leadership for large strategic and cross-functional improvement programs as assigned by the Administrative Director.
• Manages, assesses, and documents project scope and program utilizing standard A3 template.
• Defines project scope, goals and deliverables that support strategic business goals in collaboration with the Administrative Director and other key stakeholder.
• Identify opportunities for process improvement and recognize and use synergies from other projects to design creative solutions for technological and non-technological problems as well as identify future projects.
• Implements quality control measures to ensure project compliance with department, hospital and University policies, government codes and regulations; also ensures conformance to the requirements of all project participants.
• Manage program design and structure for department's key initiatives and projects within assigned leadership division, develop strategic input for the Director regarding business objectives of clients for both current and future projects.
• Partner with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department, and facilitate strategic changes in project scope or assignment across the team.
• Coach and mentor department staff through change process and cycles of continuous improvement.
• Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
• Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.
• Provides leadership, coordination and support to all team members.

Education Qualifications

• Bachelor's degree in work-related discipline/field from an accredited college or university Required
• Master degree in work related field from an accredited college. Preferred

Experience Qualifications

• Three (3) years of progressive responsibility and directly related work experience

Required Knowledge, Skills And Abilities

• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation
• Ability to plan, organize, prioritize, work independently and meet deadline
• Ability to promote a spirit of inquiry and practice based on evidence by using research based knowledge or research utilization methods to identify and implement innovations in patient care and/or participating in research, clinical investigatory or quality projects
• Skilled in project management
• Knowledge of Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to provide leadership and influence others
• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships

Licenses and Certifications

• None .

These Principles Apply To ALL Employees

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $76.97 - $102.01 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.