Senior Program Manager - Haul & FFO, Global Logistics - Exports

Amazon Inc.; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon.com is seeking qualified Program Manager candidates to join our Cross Border Exports Logistics team. This role focuses on capacity planning, KPI development, and continuous improvement across a growing international supply chain for the Amazon Haul store.

You will partner with internal teams and 3P providers to deliver value and scale operations. The ideal candidate has a strong background in program management, data analysis, and advanced Excel/SQL skills, and is comfortable coordinating

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience with Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Responsibilities

• Managing tactical and strategic capacity planning for supply chains from China to the US and a rapidly growing list of international destinations
• Developing KPIs and mechanisms for stakeholder engagement to improve supply chain and 3P operation performance
• Curating MBR, WBRs, QBRs, and OP processes for the Amazon Haul store, reporting up to the CEO of Amazon Stores
• Leading continuous improvement initiatives across a growing production planning team
• Thinking big and developing a vision for responsibly growing the business operations org to provide maximum value for the launch of the Amazon Haul store
• Experience with 3P warehouse staffing, carriers, and Amazon-developed External Fulfillment WMS is highly sought after. Internal candidates, please reference this in your informational request.

Skills

Data analysis

Program management

Communication

Process improvement

SQL

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Master's degree

PhD

Tools

Excel Pivot Tables

VLOOKUP

SQL

Job description

Description

Amazon is seeking qualified Program Manager candidates to join our Cross Border Exports Logistics team. Amazon reaches customers around the globe on all seven continents and needs individuals who want to help ensure fast, cost-effective solutions for delivering packages worldwide. Do you obsess over improving processes to deliver a superior customer experience? Do the words "that can't be done" drive you to find a solution for how "that can be done"? Do you desire a career focused on globalizing B2C delivery service and setting new industry standards? Do you thrive on detailed data analysis to develop optimized processes and drive continuous improvement? If these characteristics describe you, then come join the Amazon.com Cross Border Exports team and help make the world smaller—one package at a time.

Key job responsibilities

Responsibilities

This role will be a Program Manager in the Global Exports Production Planning team for the Amazon Haul store. Day-to-day responsibilities include, but are not limited to:

• Managing tactical and strategic capacity planning for supply chains from China to the US and a rapidly growing list of international destinations
• Developing KPIs and mechanisms for stakeholder engagement to improve supply chain and 3P operation performance
• Curating MBR, WBRs, QBRs, and OP processes for the Amazon Haul store, reporting up to the CEO of Amazon Stores
• Leading continuous improvement initiatives across a growing production planning team
• Thinking big and developing a vision for responsibly growing the business operations org to provide maximum value for the launch of the Amazon Haul store
• Experience with 3P warehouse staffing, carriers, and Amazon-developed External Fulfillment WMS is highly sought after. Internal candidates, please reference this in your informational request.

A day in the life

• Collaborating with internal and external stakeholders with diverse requirements to develop compelling products and services
• Clearly communicating goals, roles, responsibilities, and product development progress to cross-functional teams
• Leveraging internal and external best practices to expedite product development objectives
• Working with various internal stakeholders to document their requirements and liaising with the technology organization for implementation, including sourcing, customer service, transportation operations, finance, accounting, and others
• Providing feedback on carrier performance to procurement and carrier management teams
• Collaborating with other product managers to minimize overlap and ensure seamless integration of aligned solutions
• Collecting and managing key data to demonstrate the business value and return on investment (ROI) of proposed technology improvements

About The Team

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock

Basic Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience with Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree
• Experience working with multiple groups of stakeholders
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
• Experience with Six Sigma tools and Lean techniques
• Master's degree or above in Engineering, Technology, Science, Operations Research, Robotics, Mathematics or related fields, or a PhD and experience working for Amazon or any Amazon subsidiary or affiliate

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10580125