Senior Program Manager - Fleet Operations

7-Eleven; Texas; On-site; USD 105,000 - 140,000; Full time

Job summary

7-Eleven's Commercial Fleet team seeks a Senior Program Manager of Fleet Operations to lead fleet payment execution and optimize the customer experience across our network of retail fuel locations.

You will act as a SME for POS configurations and payment settlement, collaborating with IT, Treasury, Accounting, and external fleet providers to deliver strategic initiatives and improved service.

Qualifications

• 7+ years of relevant work experience.
• Strong project management skillset.
• Process-driven mindset with the ability to prioritize multiple tasks.
• Proficiency with Salesforce or similar CRM tool.
• Excellent communication and time management skills.

Responsibilities

• Own fleet payment execution and customer experience across the fleet network.
• Serve as SME for fleet payment functionality across IT, Digital, Treasury, Accounting, and third-party providers.
• Drive strategy, roadmap, and implementation planning for POS hardware/software, fuel equipment, and payment processing solutions.
• Collaborate with internal and external partners to improve efficiency and customer experience.
• Identify opportunities to improve commercial fleet offerings and loyalty.

Skills

Project management

Stakeholder collaboration

Communication

Time management

Remote work tools

Education

Bachelor's degree

Tools

Salesforce

Job description

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The Commercial Fleet team at 7-Eleven manages a diverse portfolio of fleet payments and programs leveraged to drive B2B traffic to our network of over 8,000 retail fuel locations. The team also manages the 7FLEET Diesel Network, a collection of nearly 500 7-Eleven®, Speedway® and Stripes® stores meeting the needs of professional truck drivers in 26 states.

The Sr Program Manager of Fleet Operations

• is a role focused on fleet payment execution and customer experience across our diverse network of retail fuel locations. The responsibilities require a deep understanding of our various POS configurations and payment settlement processes to ensure a positive fleet customer experience. This role works closely with many internal and external partners to act as a SME for the group on all components of fleet payment functionality.
• Supports Fleet sales growth through the ownership of a positive Fleet customer experience from the POS on site through to payment settlement.
• Responsible for strategy, roadmap, and implementation planning of relevant POS hardware and software projects, fuel equipment, and payment processing solutions. These initiatives are to improve our ability to serve commercial customers, empower our internal sales team, and enable our 3rd party proprietary fleet card programs.
• Execute POS and fleet payment strategies across a portfolio of business that streamlines workflows and supports commercial payment innovation with RIS & DEX developments or integrations.
• Leverages industry intelligence to propose opportunities to management to improve the Commercial Fleet business and competitive position via cost savings, improved customer experience and loyalty, more competitive offerings, etc;
• Strong collaboration and teamwork skills to represent Fleet on complicated projects that deliver results.
• Own the role of SME and liaison for the Commercial Fleet department across multiple internal and external partners including IT, Digital, Treasury, Accounting, various fleet payment providers and POS vendors.
• 1) Customer experience; Top 3 Leadership Principles: 1) Customer obsessed; Bachelors/4 Yr Degree
• YEARS OF RELEVANT WORK EXPERIENCE: 7+ years
• Strong project management skillset.
• Process driven mindset and capable of prioritizing and managing multiple tasks.
• Proficiency with Salesforce or similar CRM tool.
• Meticulous attention to detail and tracking key project metrics.
• Enthusiasm for supporting projects and business priorities, bringing order and efficiency to critical initiatives.
• Must be self-motivated, technologically adept, and proficient with remote work tools (Teams, on-camera, screen share, etc);
• Stellar communication and time management skills.

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.