Senior Program Manager, DoD Enterprise IT Delivery

Nakupuna Consulting; Maryland; On-site; USD 127,000 - 182,000; Full time

Job summary

Nakupuna Consulting seeks an experienced Program Manager to lead an integrated team delivering Business & IT support at Patuxent River, MD. You will drive end-to-end contract performance across enterprise IT service delivery for the customer, ensuring a reliable, responsive experience.

The role requires a DoD/Navy background, strong stakeholder management, and a track record of coordinating multi-workstream programs with a customer-focused mindset.

Qualifications

• Bachelor's degree in business, IT, engineering, management, or related field is required.
• 10+ years of professional DoD/Navy enterprise IT program or service management experience.
• 5+ years of leading teams or major workstreams.
• Experience managing cost, schedule, and performance; contract deliverables; staffing and subcontractor performance; transition activities; and customer-facing service delivery.

Responsibilities

• Provide program management oversight to ensure performance meets cost, schedule, quality, and customer-service requirements.
• Serve as the primary contractor point of contact for the Government and maintain effective relationships with Government leadership and stakeholders.
• Establish and execute the Contractor Performance Management Plan with structure, decision authorities, and reporting.
• Integrate work across business operations to ensure deliverables are managed as one coordinated program.
• Lead integration of new or changed services into operations including transition planning and staffing.
• Maintain integrated project plans, risk registers, dashboards, and performance artifacts.
• Monitor service-level performance, customer feedback, workload trends, and conduct root-cause analysis.
• Drive continual service improvement through Government-approved enhancements.
• Manage program financial and administrative performance including labor utilization and invoicing.
• Involve in hiring, onboarding, retention, and workforce planning to sustain delivery.
• Perform personnel management, coaching, and performance assessments.
• Maintain QA/QC processes to promote quality delivery.
• Coordinate with Nakupuna leadership for recruiting, HR, contracts, and security needs.
• Plan transition-in/out activities to minimize risk and maintain mission support.
• Support business development within NAVAIR by tracking pursuits.
• Develop and maintain relationships with NAVAIR and Navy partners.

Skills

Program management

Leadership

Government communications

Education

Bachelor's degree in business/IT/engineering/management

Master's degree preferred

PMP or ITIL certification preferred

Job description

Nakupuna Consulting seeks an experienced Program Manager to lead an integrated team delivering Business & IT support at Patuxent River, MD. You will drive end-to-end contract performance across enterprise IT service delivery for the customer, ensuring a reliable, responsive experience.

The role requires a DoD/Navy background, strong stakeholder management, and a track record of coordinating multi-workstream programs with a customer-focused mindset.