Senior Program Manager — Customer Experience & IVA Programs

LeadStack Inc.; Rosemead (CA); Hybrid; USD 73,000 - 80,000; Full time

Job summary

LeadStack Inc. in Rosemead, CA is seeking a Senior Program Manager to lead and coordinate strategic Customer Experience and IVA initiatives. This role requires active execution, risk forecasting, and governance across product, IT, engineering, operations, and external vendors.

The ideal candidate will drive delivery discipline, manage multiple high-visibility programs, and communicate effectively with executives. This is a contract role with hybrid onsite work on Tue & Wed.

Qualifications

• 5+ years of project management experience leading large-scale technology initiatives.
• Proven ability to coordinate cross-functional programs across Product, Engineering, IT, and Business teams.
• Experience with Agile, hybrid, and enterprise-scale delivery methodologies.
• Excellent risk forecasting, risk management, and dependency management skills.
• Ability to influence without authority and hold teams accountable.

Responsibilities

• Lead end-to-end planning and execution of strategic customer experience and IVA initiatives.
• Develop and maintain integrated project plans, milestones, dependencies, deliverables, and success criteria.
• Provide program management support and structure across the broader product team's portfolio of initiatives.
• Drive accountability across multiple teams and workstreams.
• Ensure programs remain aligned to business goals and strategic priorities.
• Forecast, identify, assess, and mitigate risks before they impact delivery.
• Establish formal risk, issue, and dependency management processes.
• Surface emerging concerns early and provide actionable mitigation plans.
• Escalate critical issues appropriately while proposing solutions.

Skills

Project management

Cross-functional leadership

Agile methodologies

Risk forecasting & management

Vendor management

Executive communication

Stakeholder engagement

Tools

MS Office

Job description

LeadStack Inc. in Rosemead, CA is seeking a Senior Program Manager to lead and coordinate strategic Customer Experience and IVA initiatives. This role requires active execution, risk forecasting, and governance across product, IT, engineering, operations, and external vendors.

The ideal candidate will drive delivery discipline, manage multiple high-visibility programs, and communicate effectively with executives. This is a contract role with hybrid onsite work on Tue & Wed.