Senior Program Manager, Business Process Transformation Chicago, IL

Reddit, Inc.; Chicago (IL); On-site; USD 155,000 - 217,000; Full time

Benefits offered by this job

401k Matching

Workspace for home office

Family Planning Support

Flexible Vacation

Reddit Global Days Off

Paid Volunteer time off

Job summary

Reddit, Inc. in Chicago, IL is seeking a Senior Program Manager for Business Process Transformation to join the GTM Excellence team.

You will own ambiguous, high-impact opportunities, shape scalable processes, and drive from idea to execution across Sales, Operations, Finance, and Product. You will build governance, policies, and decision-ready materials, partnering with cross-functional stakeholders to increase seller productivity and improve advertiser experience while maintaining rigorous

Qualifications

• 5+ years of experience in strategic program management, business process transformation, business operations, consulting, or a related field.
• Proven ability to operate in ambiguity and independently structure complex problems into clear recommendations and action plans.
• Strong strategic thinking and analytical problem-solving skills, with the ability to diagnose root causes and evaluate tradeoffs.
• Demonstrated experience designing and implementing standardized, scalable processes that improve operational efficiency and end-user experience.
• Strong executive communication and stakeholder management skills, with a track record of influencing cross-functional partners and driving alignment.
• Experience leading change across cross-functional teams, from initial problem framing through implementation and adoption.
• Ability to balance strategic thinking with hands-on execution; this role requires an owner, not a coordinator.

Responsibilities

• Diagnose and prioritize business problems: Break down ambiguous, high-impact opportunities into clear problem statements, develop hypotheses, drive analysis, and identify the highest-impact opportunities to improve how Reddit operates.
• Decipher stakeholder feedback: Collect and translate feedback from a large group of stakeholders into clear, actionable business requirements.
• Design scalable processes and operating models: Evaluate how work gets done today, identify friction points and root causes, and design simpler, more standardized processes, policies, and ways of working that improve seller productivity and the advertiser experience.
• Develop policies and governance frameworks: Create clear, scalable policies and governance models that support consistent execution. Define guardrails, monitor adherence and effectiveness, and regularly review and update policies as business needs evolve.
• Develop recommendations and decision-ready materials: Turn analysis into clear recommendations, tradeoffs, and action plans. Create high-quality presentations, documents, and other deliverables that support executive discussion, decision-making, and alignment.
• Drive cross-functional alignment: Partner with stakeholders across Sales, Central Operations, Revenue Strategy & Ops, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to gather input, pressure test ideas, align on the path forward, and accelerate execution.
• Lead implementation and champion change: Own work from idea to execution, including rollout planning, stakeholder communication, training, and adoption. Be willing to wear multiple hats across strategy development, project management, and execution to move the work forward.
• Measure impact and continuously improve: Define success metrics, track results, gather feedback, and refine processes over time. Establish governance and guardrails where needed to drive consistency without adding unnecessary complexity.

Skills

Strategic program management

Business process transformation

Stakeholder management

Change management

Cross-functional collaboration

Tools

Workflow automation

AI-enabled tools

Job description

Senior Program Manager, Business Process Transformation

Chicago, IL

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com .

We’re looking for a strategic operator and program manager to join the GTM Excellence team within Reddit’s GTM Strategy & Operations organization. GTM Excellence is responsible for transforming and scaling sales processes, policies, and programs to reduce friction in the sales cycle, drive systemic consistency, and increase seller productivity.

In this role, you will help shape how Reddit scales. You will own ambiguous, high-impact opportunities, turn them into clear recommendations, and lead the work from idea to execution. The right candidate brings strong judgment, a clear point of view on how Reddit should evolve its operations, and the ability to work across teams to drive change. This is a high-visibility role at the center of the Global Sales Organization’s operational excellence strategy, focused on building the systems and processes that maximize customer-facing time and create a seamless experience for Reddit advertisers.

This role is required to be based in person in Chicago.

Responsibilities:

• Diagnose and prioritize business problems: Break down ambiguous, high-impact opportunities into clear problem statements, develop hypotheses, drive analysis, and identify the highest-impact opportunities to improve how Reddit operates.
• Decipher stakeholder feedback: Collect and translate feedback from a large group of stakeholders into clear, actionable business requirements.
• Design scalable processes and operating models: Evaluate how work gets done today, identify friction points and root causes, and design simpler, more standardized processes, policies, and ways of working that improve seller productivity and the advertiser experience.
• Develop policies and governance frameworks: Create clear, scalable policies and governance models that support consistent execution. Define guardrails, monitor adherence and effectiveness, and regularly review and update policies as business needs evolve.
• Develop recommendations and decision-ready materials: Turn analysis into clear recommendations, tradeoffs, and action plans. Create high-quality presentations, documents, and other deliverables that support executive discussion, decision-making, and alignment.
• Drive cross-functional alignment: Partner with stakeholders across Sales, Central Operations, Revenue Strategy & Ops, Enablement, Product Marketing, Product, Engineering, Finance, and Legal to gather input, pressure test ideas, align on the path forward, and accelerate execution.
• Lead implementation and champion change: Own work from idea to execution, including rollout planning, stakeholder communication, training, and adoption. Be willing to wear multiple hats across strategy development, project management, and execution to move the work forward.
• Measure impact and continuously improve: Define success metrics, track results, gather feedback, and refine processes over time. Establish governance and guardrails where needed to drive consistency without adding unnecessary complexity.

Required Qualifications:

• 5+ years of experience in strategic program management, business process transformation, business operations, consulting, or a related field.
• Proven ability to operate in ambiguity and independently structure complex problems into clear recommendations and action plans.
• Strong strategic thinking and analytical problem-solving skills, with the ability to diagnose root causes and evaluate tradeoffs.
• Demonstrated experience designing and implementing standardized, scalable processes that improve operational efficiency and end-user experience.
• Strong executive communication and stakeholder management skills, with a track record of influencing cross-functional partners and driving alignment.
• Experience leading change across cross-functional teams, from initial problem framing through implementation and adoption.
• Ability to balance strategic thinking with hands-on execution; this role requires an owner, not a coordinator.

Preferred Qualifications:

• Experience working in fast-moving, resource-constrained environments where judgment, prioritization, and initiative are critical.
• Familiarity with sales tools and technology that improve seller efficiency and productivity, including workflow automation and AI-enabled ways of working.
• Background in consulting, strategy, or transformation roles, ideally with experience operating in-house after consulting.
• 401k Matching
• Workspace benefits for your home office
• Family Planning Support
• Flexible Vacation (please use them!) & Reddit Global Days Off
• Paid Volunteer time off

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/ .

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$154,700 - $216,600 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

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