Senior Program Manager, Amazon Fuse

Amazon Inc.; Seattle, Northern (WA, KY); Hybrid; USD 116,000 - 160,000; Full time

Job summary

Amazon Fuse in Seattle is seeking an experienced Program Manager to manage global partnerships and product launches. You will coordinate releases with operations and engineering, lead stakeholder meetings, and track progress for leadership updates.

You will influence product roadmaps with insights from external partners and define SOPs for launches in new geographies while meeting regional regulations. Strong communication and analytical skills are essential in this fast-paced environment.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Work with external customers and coordinate releases and product launches with operations and engineering teams.
• Lead meetings with internal/external stakeholders regarding variety of operational/product issues
• Anticipate, identify, and communicate risks to accounting, finance, business and tech leadership, including project plans and recurring business review documents
• Track and publish project status reports and communicate status updates with leadership teams
• Work with engineering, product and operations teams to build solutions and align with the business objectives

Skills

Program management

Data-driven decisions

Stakeholder communication

Education

Master's degree or MBA

Job description

Job ID: 10577570 | Amazon.com Services LLC

Amazon Fuse is a newly launched product and team at Amazon. The Fuse team works closely with international partners in the mobile space to drive adoption of Amazon products and services like Amazon Prime, Prime Video, Amazon Music, Audible, Kindle Unlimited etc. The Fuse team is seeking an experienced Program Manager to manage global partnerships and product launches. In this role you will work closely with external partners, product, engineering, business, operations and marketing teams. This role has high visibility as you will be responsible for tracking launch milestones and publishing updates to stakeholder and leadership teams. You will act as the voice of the customer and influence product roadmap by providing insights and feedback from external partners and stakeholder teams. You will help define Standard Operating Procedures (SOP) for expanding product launches in new geographies and meet regional accounting and taxation requirements. The role provides high visibility and the opportunity to work with both Amazon internal teams as well as external customers. The ability to thrive in a fast-paced, ambiguous and demanding work environment is critical to success in this role. Excellent communication and organizational skills are required along with the ability to anticipate, identify, and communicate risks to business, operations and leadership teams. Successful candidates for this position must have a proven record of delivering results through strong program management skills, creative problem solving skills and a passion for customer experience. The ideal candidate will be clearly passionate about the large opportunity that Amazon services presents. She or he will be hands‑on, results oriented, and has thrived and succeeded in delivering broadly adopted technology products/services in a very high growth environment where priorities shift fast. She or he is a strong leader who is analytical and data‑driven, can prioritize well, communicate clearly and compellingly, and who understands how to drive a high level of focus and excellence. The role requires innovative thinking balanced with a strong customer and quality focus.

Key job responsibilities

• Work with external customers and coordinate releases and product launches with operations and engineering teams.
• Lead meetings with internal/external stakeholders regarding variety of operational/product issues
• Anticipate, identify, and communicate risks to accounting, finance, business and tech leadership, including project plans and recurring business review documents
• Track and publish project status reports and communicate status updates with leadership teams
• Work with engineering, product and operations teams to build solutions and align with the business objectives

About the team

Amazon Fuse partners with third party mobile providers to sell Amazon subscription services, such as Prime Video, Music and Kindle as apart of those mobile provider deals. Our business development team sources the third party providers to partner with and handles the business side of things. Fuse is available in over 50 countries and has about 4 billion subscribers.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• Our team is very focused on culture and morale. Any past experience in these categories is highly encouraged.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, SEATTLE - 115,600.00 - 160,000.00 USD annually