Senior Program Manager, Amazon Devices and Digital Services

Amazon; Seattle (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon is seeking a Senior Program Manager for Devices and Digital Services in Seattle. You will coordinate cross-functional projects across stakeholder teams, ensuring launches are on schedule and scalable through automation.

You will support strategy with Finance, Operations, and Engineering to drive continuous improvements. The role requires data-driven problem solving, strong communication with leadership, and the ability to operate in a fast-paced environment.

Qualifications

• 2+ years of managing stakeholders in cross-functional projects.
• PMP or Bachelor's degree in management, business administration, economics, engineering, marketing.
• Knowledge of general AI tools.

Responsibilities

• Own end-to-end project coordination for branded device launches across multiple teams.
• Identify opportunities to optimize internal and external workflows for efficiency.
• Evaluate processes and implement automation to increase productivity and reduce manual effort.
• Analyze program data to identify trends and report to leadership for decision-making.
• Partner with Operations and Product Line teams to manage inventory and launch readiness.
• Develop training materials and documentation for processes and systems.
• Ensure compliance with policies and monitor quality in operations.

Skills

Stakeholder management

AI tools

Education

Bachelor's degree in management or related field

Job description

Senior Program Manager, Amazon Devices and Digital Services

Stellen-ID: 10460014 | Amazon.com Services LLC

The Amazon Devices & Services Business Development organization is looking for a results-oriented, data-driven Program Manager to manage our branded device portfolio across our business units. You will coordinate cross-functional projects across stakeholder and partner teams, ensuring projects are delivered on schedule while driving process improvements and automation that reduce manual effort and scale operations for new launches. You will also support program strategy alongside the Devices Operations and Engineering teams and serve as an ambassador for the program across the organization. This role sits at the intersection of partner management, Product Operations, Finance Product Lines (Echo, Tablet, and eReader), and Marketing. You will support projects from intake through end of life — managing launch schedules, understanding inventory requirements and lead times, and tracking and reporting on results. You will identify pain points through data, define remediation actions, and measure resulting improvements. A day in the life On any given week, you might kick off Monday with a cross-functional launch sync to align partners on an upcoming device release. By midweek, you're diving into program data to identify a bottleneck in the sample delivery process and proposing an automation fix. On Thursday, you're coordinating with Finance on P&L reporting and updating leadership on program status. Friday wraps with a strategy session on how to scale operations for next quarter's launches. You are a self-starter who listens, forms insights, and executes — all while defining the strategic vision for process improvement across the organization. You balance earning stakeholders' trust with delivering against tight timelines, and you're comfortable communicating with leadership on program status and challenges. You thrive in a fast-paced, start-up-like environment and aren't afraid to break through the status quo when needed.

Key job responsibilities

• Own end-to-end project coordination for branded device launches, managing timelines, dependencies, and deliverables across Business Development, Finance, Planning, Logistics, Product, Accounting, and Engineering teams.
• Identify opportunities to optimize internal and external workflows, ensuring maximum efficiency and effectiveness across the program lifecycle.
• Evaluate current processes and systems to identify areas for automation, and lead initiatives to implement solutions that increase productivity and reduce manual effort.
• Analyze program data to identify trends, surface improvement opportunities, and deliver regular reporting to leadership to inform strategic decision-making and drive continuous optimization.
• Partner with Operations and Product Line teams to understand inventory requirements, manage lead times, and ensure product availability aligns with launch schedules.
• Develop and maintain training materials and documentation for processes and systems, ensuring team members are equipped to effectively utilize tools and follow established procedures.
• Ensure compliance with company policies, industry regulations, and contractual agreements, and implement measures to continuously monitor and improve quality in business operations.

Bevorzugte Qualifikationen

• 2+ years of managing stakeholders in cross-functional project experience
• PMP, or Bachelor's degree in management, business administration, economics, engineering, marketing
• Knowledge of general AI tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually