Senior Program Manager

napier; Wilmington (VA); On-site; USD 150,000 - 200,000; Full time

Job summary

Napier AI is seeking a Senior Program Manager to lead our most complex enterprise delivery programs, including Tier 1 bank implementations, across regulatory and multi-party governance.

You will serve as the single senior Napier delivery point of contact with the client's program director and executive sponsor, owning end-to-end program accountability and value realization.

Responsibilities

• Lead Napier AI's most complex enterprise delivery programs, including Tier 1 bank implementations.
• Take portfolio leadership of Napier's strategic Tier 1 accounts as the business scales.
• Operate under regulatory and contractual hard deadlines with multi-party governance.
• Be the single senior Napier delivery point of contact to the client's program director and executive sponsor.

Job description

The Role: Senior Program Manager

Imagine catching criminals before they strike - that’s exactly what Napier’s AI-powered platform does! By analysing transactions and customers in real time, Napier AI’s technology empowers financial institutions to spot suspicious activity, like money laundering, and stops it in its tracks.

Napier AI’s technology works like a digital detective, combining AI with smart analytics to outthink criminals and protect people’s money from becoming criminal proceeds. It’s not just about stopping crime - it’s about making the financial world safer and more trustworthy for everyone.

Collaboration, innovation and wonderful people are just some of the reasons to bring your career to Napier. Our culture is shaped by our core values that promote equality, creativity, and opportunity in everything we do.

You will lead Napier AI's most complex and highest-value enterprise delivery programs including Tier 1 bank implementations. From there you will take portfolio leadership of Napier's strategic Tier 1 accounts as we scale that tier of the business.

These programs operate under regulatory and contractual hard deadlines, multi-party governance (bank, Napier, hyperscaler, third-party integrators), and executive-level scrutiny on both sides. You will be brought in at critical phases, expected to establish authority quickly, restore delivery confidence where needed, hold the commercial line, and land go-live cleanly.

This is a senior, customer-facing role that carries programs accountability end to end. You will be the single senior Napier delivery point of contact with the client's program director and executive sponsor. You will be trusted internally to hold Product, Engineering, Platform, and Professional Services to their commitments to ensure customers realise value from their investment in Napier's platform.