Senior Program Manager

Epic Staffing Group Inc.; Virginia (IL); Hybrid; USD 130,000 - 180,000; Full time

Benefits offered by this job

401K with company matching

Educational assistance

Vacation and time off

Parental leave

Job summary

Epic Staffing Group is seeking a Senior Program Manager to deliver complex enterprise technology programs. You will lead end-to-end program governance, RAID management, and cross-functional delivery with internal teams and external partners.

Strong stakeholder communication and vendor management are essential. The role requires 7+ years in program management, including multi-vendor leadership, with experience in Salesforce ecosystems and healthcare staffing contexts.

Qualifications

• Bachelor's degree or equivalent in Business, IT, PM, or related field.
• 7+ years of program/project management experience, incl. 3+ years leading complex multi-vendor tech programs.
• Experience leading enterprise tech implementation programs with multiple partners.
• Proven ability to establish and manage executive governance structures for large-scale initiatives.
• Strong vendor management, contracts, and budget management experience.
• Proven ability to lead cross-functional teams and influence stakeholders at all levels.
• Experience communicating complex program information to executive leadership.

Responsibilities

• Own the enterprise technology program plan, integrating multiple workstreams into a cohesive roadmap.
• Lead governance structures, including steering committees and executive reviews.
• Manage RAID items across cross-vendor dependencies and contracts.
• Oversee vendor performance against scope and SLAs; drive issue resolution.
• Oversee program budget, spend tracking, and variances; highlight risks.
• Coach and develop project managers responsible for individual workstreams.
• Establish governance for implementation, release management, and deployment processes.
• Provide executive-level reporting on progress, risks, and budgets.
• Evaluate change across workstreams and vendors, offering recommendations.

Skills

Program management

Governance

Budget management

Vendor management

Executive communication

Cross-functional collaboration

Change management

Stakeholder management

Risk management

Leadership

Strategic thinking

Problem solving

Education

Bachelor's degree or higher

Tools

Salesforce

Salesforce DevOps

CI/CD governance

Job description

Are you ready to join EPIC STAFFING GROUP and unlock a world of extraordinary opportunities? We're not just a company, we're a dynamic force of innovation and collaboration. Dive into a workplace where your creativity is cherished, your growth is prioritized, and your impact on healthcare and life sciences is monumental. If you're ready for a thrilling journey where passion meets innovation, EPIC is waiting for you. Let's make every day an adventure together!

About the Position

The Senior Program Manager is responsible for leading the successful delivery of complex, enterprise technology programs by providing end-to-end program leadership across multiple workstreams, implementation partners, and cross-functional stakeholders. This role drives governance, risk management, budget oversight, executive communication, and overall program success while ensuring initiatives remain aligned with approved scope, timelines, budget, and business objectives.

About Us

Epic Staffing Group puts people first—from the healthcare professionals we support to the employees who make our work possible. We serve a wide range of staffing verticals, including Life Sciences, Travel Nursing, Allied Health, School-Based Therapy, Interim Leadership, and International staffing programs. By joining our corporate team, you’ll have the chance to do meaningful work that fuels patient care, supports community well-being, and drives advancement in one of the nation’s most dynamic industries. You’ll grow your career while helping others grow theirs — and that’s what makes it Epic.

What You’ll Do

• Own the overall enterprise technology program plan, integrating workstreams delivered by internal teams and external implementation partners into a single, cohesive roadmap and delivery plan.
• Establish, lead, and continuously improve program governance structures, including working teams, program steering committees, and executive steering committees, ensuring effective decision-making, communication, and accountability.
• Own program-level risks, assumptions, issues, and dependencies (RAID), with a focus on cross-functional and cross-vendor dependencies, contract considerations, delivery risks, and program quality.
• Manage vendor performance against contracted scope, statements of work, delivery commitments, and quality standards, proactively addressing risks and driving resolution of performance issues.
• Own program-level budget oversight, including spend tracking, budget exposure, contract variances, and visibility into at‑risk or unplanned expenditures across vendor engagements.
• Lead, coach, and develop Project Manager(s) responsible for individual workstreams, ensuring workstream plans align with and support overall program objectives.
• Establish and maintain program governance for implementation, release management, deployment processes, and delivery standards in partnership with technical and engineering teams, holding implementation partners accountable to established governance.
• Provide executive‑level program reporting by synthesizing workstream progress, risks, dependencies, budget status, and overall program health into clear, actionable updates for executive stakeholders.
• Own program-level change management by evaluating the cumulative impact of scope, schedule, and resource changes across workstreams and vendors, providing recommendations and trade‑offs to executive leadership.
• Foster strong partnerships across business leaders, technology teams, implementation partners, and vendors to ensure alignment, accountability, and successful program outcomes.

What You’ll Bring

• Bachelor's degree in Business, Information Technology, Project Management, or a related field, or an equivalent combination of education and experience.
• Seven (7) or more years of program or project management experience, including at least three (3) years leading complex, multi‑vendor technology implementation programs.
• Experience leading enterprise technology implementation programs, preferably involving multiple implementation partners.
• Demonstrated experience establishing and managing executive governance structures for large-scale technology initiatives.
• Strong experience managing vendor relationships, contracts, statements of work, and program budgets.
• Proven ability to lead cross‑functional teams and influence stakeholders across all levels of an organization.
• Experience communicating complex program information to executive leadership and providing decision‑ready recommendations.
• Experience with enterprise platform implementations, including Salesforce or similar CRM technologies.
• Experience within healthcare, staffing, or another regulated industry.
• Experience supporting multi‑brand or multi‑entity organizations.
• Familiarity with Salesforce DevOps and CI/CD governance practices.
• PMP, PgMP or comparable program management certification.
• Experience working with geographically dispersed teams, including offshore vendors.
• Possess an overall knowledge of business functions and understanding of services, business strategy, policies and procedures, and job’s impact to the organization.
• Work with electronic hardware and software applications specific to the role.
• Work independently, see business needs and proactively accomplish them for the betterment of their team and the organization.
• Analytically and logically evaluate information, propositions, and claims.
• Define, assess, and improve operational processes and workflow.
• Address key factors that influence successful organizational change.
• Plan and track projects to ensure they are on time, on budget, and achieve their objectives.
• Engage effectively in dialogue.

Salary: Senior Program Manager Full Job Description The starting salary offer will vary based on the applicant’s education, experience, skills, abilities, internal equity, and alignment with market data. This position may also be eligible to participate in a company incentive plan and/or commission plan.

What We Offer

• Financial and Retirement 401K with Competitive Company Matching
• FSA and HSA Plans
• Financial Planning Assistance
• Educational Assistance
• Vacation and Time Off
• Generous PTO Policy
• Paid Parental Leave
• Twelve Annual Paid Holidays
• Office Life and Perks
• Active Employee Engagement Programs
• Cellphone Stipend
• Technology Stipend (for hybrid/remote positions)
• Diversity, Equity, Inclusion, and Belonging Program
• Some positions may be eligible for hybrid or remote work
• Professional Development
• Charitable Matching
• Health and Wellness
• Medical, Dental, Vision, and Hearing Benefits
• Navigate Health and Wellness Programs
• Employee Assistance Program (EAP)
• Life and Disability Insurance
• Pet Insurance

Epic Staffing Group is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by law.

Epic is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].

We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.

Welcome to Epic Staffing Group – where your career aspirations meets unparalleled opportunities.

United by our shared passion for excellence, we specialize in connecting top talent with outstanding opportunities in various industries. Our commitment to fostering a dynamic, inclusive, and empowering workplace sets us apart. We believe in nurturing growth, valuing each individual's unique skills, and creating pathways for professional development. Join us, and be part of a forward-thinking company that thrives on innovation, values diversity, and is dedicated to making a meaningful impact in the staffing world.