Senior Program Manager

Savers; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Remote work option

Job summary

Savers Value Village is seeking a Senior Program Manager to lead the delivery of strategic, cross-functional initiatives with high visibility. You will drive value-driven solutions within programs and projects that are on time, within scope, and aligned with business practices.

Essential duties include leading complex engagements, maintaining dashboards and budgets, and collaborating with executives to deliver impact while mentoring teams and advancing governance.

Qualifications

• Experience managing multiple engagements simultaneously.
• Knowledge of project management operations and governance.
• Experience with waterfall, agile or hybrid methodologies.

Responsibilities

• Lead complex, cross functional programs aligned with strategic initiatives.
• Maintain dashboards, metrics, timelines, budgets, and governance.
• Collaborate with executives and directors; drive value-driven solutions.

Skills

Project management

Leadership

Communication

Governance

Agile and SAFe

Education

Bachelor's degree in Business Administration or Computer Science

PMP / CAPM / PMI-ACP or similar

Tools

Asana

ADO

Confluence

Microsoft Office (Word, Excel, Outlook, Visio, PowerPoint, Project)

Job description

Information TechnologyRemote , United States

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used , one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including :

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

Summary:

The Senior Program Manager is responsible deliver y of strategic, cross functional initiatives with high visibility. Delivers value driven solutions within programs and projects that are on time, within scope, and aligns with business practices.

Essential Job Functions:

• Lead complex, cross functional, business needs and programs that align with strategic initiatives.
• Support compliance and governance standards within the enterprise to drive rigor with ePMO processes to include prioritization, tradeoffs, kickoffs, and closure.
• Collaborate with stakeholders to define value, projects, or products to solve enterprise needs.
• Maintain program level dashboards, monitor performance metrics, timelines, budgets, and reporting.
• Facilitate meetings to gain alignment across the programs and cross-functional groups.
• Support ePMO processes, governance, standardized templates , training , and other tools to facilitate program growth .
• Create business relationships across all levels of the organization to fully leverage and implement the strength of the ePMO to deliver value driven solutions.

Required Knowledge, Skills and Abilities:

• Demonstrated ability to manage numerous distinctly different engagements simultaneously.
• Ability to navigate within multifaceted, complex environments, with projects and efforts lasting around a calendar year.
• Foster culture of leadership development by supporting teams career development, mentorship, providing regular feedback, sharing best practices, and build confidence within the program.
• Strong communication skills when measuring risks, tradeoffs, and feedback for executives.
• Understand ing of project management operations, governance, methodologies (waterfall, agile, hybrid); experience in applying best method based on value derived.
• Excellent record keeping and structure, to include agenda generation, note taking, tasks lists, risk logs, action items, and general updates.
• Experienced at planning PI boards and holding development ceremonies.
• Excellent people management skills, motivating people, and collaboration skills.
• Experience interfacing with leadership : executives and directors within working groups.
• Ability to act as a true partner and articulate value strategically and tactically.
• Confident with handling challenging and fast paced client demands, ability to adapt to rapid changes within the business to include communication style, presentations, technology, and feedback.
• Must be a passionate leader, learner, and an energy giver.
• Possess a high sense of accountability for business partners, adding value and identifying growth opportunities.
• Capable of solving problems with minimal oversight.

Minimum Required Education, Training and Experience:

• 10+ years of experience in IT program management , operations, business readiness, change management, or relation al technology roles.
• Bachelor’s degree in Business Administration , Computer Science, or equivalent work experience.
• PMP, CAPM, PMI-ACP , or similar required.
• Knowledge of Agile best practices with SAFe or ScrumMaster certification preferred.
• Experience with Asana, ADO, Confluence, or similar PM repositories .

Physical Requirements:

• Ability to lift and carry up to 25 lbs
• The ability to communicate and understand the spoken word are important as well, for example:
• Ability to express or exchange ideas by means of the spoken word.
• Ability to receive detailed information through verbal communication, and to make the discriminations in sound.
• Ability to receive detailed information visually through written communication (both physical and electronic).

FLSA Status

• Exempt

Tools and Equipment Used:

• Laptop or Desktop computer
• Telephone
• Demonstrable knowledge of Microsoft Office products, including Word, Excel, Outlook, Visio, PowerPoint, and Project

Travel:

• 10% or less travel as needed for projects

Work Address:

• Remote

Geographic & job eligibility rules may apply

• Comprehensive coverage (medical/dental/vision) at a reasonable cost
• Specialized health and wellness programs ( quit smoking, counseling, diabetes management, chronic joint pain)

Paid Time Off

• Sick Pay
• Vacation Pay - Approximately 2 weeks
• 6 paid holidays plus 1 to 2 additional floating holidays
• Up to 50% off store merchandise

Flexible spending accounts

• Use pre-tax dollars for eligible health and day care expenses

Employee Assistance Program (EAP)

• A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance

Retirement Plan

• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.

Life insurance

• Company provided peace of mind and the option to purchase a supplemental plan

Additional Benefits

• Annual Bonus
• Performance Merit Increases
• Disability Insurance

We’re an equal opportunity employer:

All team members and job applicants will be treated fairly, without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender or gender identity or any other factor protected by law.

Accessibility support statement:

We’re committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us at: [phone]

Candidate AI usage policy:

Savers Value Village celebrates the uniqueness of our team members. As we get to know you through the interview process, we want to learn about what makes you one of a kind, including your authentic voice, thoughts, and honest answers to interview questions. For this reason, we ask that you do not use AI to develop responses or aid you in any way during interviews or technical assessments.