Senior Program Manager

County of Mendocino; Ukiah (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

County of Mendocino seeks a senior program administrator to oversee quality assurance, quality improvement, EHR, and compliance for BHRS and public health.

The role ensures regulatory compliance, contract development, and fiscal oversight, with mandatory Manager Academy training and a focus on program efficiency.

Qualifications

• Bachelor’s Degree from an accredited college or university in Social or Behavioral Science, Public or Mental Health, Public or Business Administration.
• 3 years of supervisory experience in a specialized field related to the area of assignment.
• Master’s Degree and 2 years of supervisory experience may substitute for up to two years of degree requirement.

Responsibilities

• Oversee complex programs and ensure compliance with state and federal mandates.
• Plan, organize and direct operations within the assigned program.
• Hire, train and supervise staff; manage budgets and contracts.

Job description

The list developed from this recruitment will be used for a limited period to fill open and promotional, regular full-time, and part‑time positions in a variety of departments, service areas, and locations throughout the County, should they occur.

Under administrative direction provides management level oversight over program staff and performs highly complex professional level functions involving the development, implementation and maintenance of complex program/s, including: identifying needs; managing the administration of grants; developing contracts; developing policies and procedures; and overseeing fiscal and administrative functions associated with programs.

BHRS - Mental Health Services

This position provides senior-level oversight of Quality Assurance, Quality Improvement, Electronic Health Records, and Compliance programs for BHRS and PH to ensure compliance with State and Federal mandates.

Manager Academy is mandatory for all managers and consists of nine courses that must be completed within two years. Participation is required and completed during work hours.

Duties may include but are not limited to the following:

• Assists with the general management and administration of complex program/s within the systems of assigned department.
• Plans, organizes, directs, manages and coordinates the operations within the assigned program/s.
• Oversee program/s and supervise staff in the provision of program areas, establish priorities, goals, and objectives consistent with division and department policies and procedures. Participate in the negotiation, development and monitoring of contracts with providers; assists in the initiation and management of policies and procedures appropriate to the administration of such contracts; develop and coordinate the provision of statistical/database material for reports and program analyses; interpret laws, rules and regulations pertaining to assigned program; ensures program compliance with requirements, and coordinates program activities with other organizations and/or units; participate in the preparation and monitoring of program budgets, work plans and other administrative and fiscal functions, including: determining goals and objectives; reviewing and analyzing project budgets; correcting errors; reviewing billing statements and authorizing payments.
• Carry out supervisory responsibility in accordance with policies, procedures and applicable laws including: interviewing, hiring and training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Serve as a resource for interpretation of Federal and State laws affecting the division; has a major role in the development, and administration; reviews and assures proper procedures are in place and followed.
• Oversee a variety of quality assurance activities; is responsible for maintaining current awareness of changes in laws and regulations as well as keeping subordinate staff informed.
• Perform analysis and prepares detailed written reports of findings pertaining to the quality and efficiency of services provided within the division.
• Develop, amend, and interpret existing policies, procedures and regulations concerning program matters.
• Oversee staff in the compilation and analysis of data and make recommendations on the formulation of policy and procedures, and program changes.
• Oversee staff in conducting studies and making recommendations for procedural or organizational changes; oversee the planning and implementation of program changes.
• Develop and review departmental policies and procedures to ensure compliance with State and federal legislation, regulations, and directives.
• Coordinate and oversee staff engaged in departmental activities between divisions, with the County, and with outside agencies.
• Participate in special projects as assigned.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS REQUIRED

Depending upon area of assignment may require experience and education in a specific field or area such as: Mental Health, Public Health, Social or Community services, Quality Assurance or Staff Resources, etc.

Education and Experience:

General: A Bachelor’s Degree from an accredited college or university in an appropriate field for the area of assignment such as Social or Behavioral Science, Public or Mental Health, Public or Business Administration and 3 years of supervisory experience in a specialized field related to the area of assignment; OR, a Master’s Degree and 2 years of supervisory experience in a specialized field related to the area of assignment (additional years of supervisory or management level experience may be substituted for up to two years of the degree requirement on a year-for-year basis); or, a combination of related education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.

Licenses and Certifications:

Valid Driver’s License

Nursing Assignments:

California Registered Nurse

California Public Health Nurse

Incumbents must possess and maintain, or obtain and maintain, all licenses, certifications, registrations, and/or other requirements identified in the minimum qualifications, as applicable, and within the timeframes specified. These requirements are conditions of continued employment and minimum qualifications for the position. Failure to possess, obtain, or maintain any required license, certification, registration, or other requirement within the specified timeframe may result in rejection during the probationary period, or disciplinary action, up to and including termination of employment.

Knowledge of:

• Functions, principles, and operation of complex public programs.
• Principles and practices of assigned discipline including public administration; governmental finance, budgeting, and accounting; supervision; personnel administration; analytical procedures; procurement methods; and modern office management methods and practices.
• Technical report writing, methods of analysis, and methods of supervision.

Skill in:

• Planning, organizing, assigning, directing, reviewing and evaluating the work of staff.
• Selecting and motivating staff and providing for their training and professional development.
• Using tact, discretion, initiative and independent judgement within established guidelines.
• Researching, compiling, and summarizing a variety of informational and statistical data and materials.
• Using a computer terminal to accurately and rapidly enter and retrieve data and information.
• Communicating clearly and effectively, both verbally and in writing with a variety of individuals.
• Preparing clear and concise reports, correspondence and other written materials.

Mental and Physical Ability to:

• Effectively plan, develop, implement and evaluate comprehensive programs of a broad scope and a high degree of complexity.
• Exercise administrative supervision and direction over professional, technical, and clerical staff.
• Analyze operational problems and make sound policy and procedural recommendations.
• Make effective presentations before public officials, committees, and outside agencies.
• Establish and maintain effective working relationships with fellow employees and the public.
• Prepare technical and analytical reports
• Use initiative and independent judgement within established procedural guidelines.
• Plan, delegate, prioritize and evaluate the work of staff and provide effective supervision.
• Develop and implement short and long range program goals and objectives.
• Analyze policies and procedures, develop and implement revisions.
• While performing the essential functions of this job the employee is regularly required to sit, use hands to finger, handle, or feel, and speak and hear, and lift and/or move up to 25 pounds.

Examination Process:

All complete applications will be reviewed; incomplete applications will not be considered. Based on the number of qualified candidates, applicants meeting the job requirements and qualifications will be invited to participate in an oral examination (weight 100) or an application appraisal exam, consisting of an evaluation of education and experience as stated on the application form. The examination process will test the knowledge and abilities described above. A minimum score of 70 must be attained for placement on the employment list.

Special Testing:

The County of Mendocino is committed to the full inclusion of all qualified individuals. In accordance with the Americans with Disabilities Act (ADA) and California’s Fair Employment and Housing Act (FEHA), if special accommodations for a disability or religious conviction are necessary at any stage of the application and/or testing process, please notify the Human Resources Department in advance at [phone]. Reasonable notice is required to allow adequate time for review and evaluation of your request.

Special Requirements:

Employment in some County departments or positions may require the successful completion of a pre‑employment criminal background, which may include fingerprinting, and/or a medical examination, which may include drug screening.

This announcement is a synopsis of duties and requirements of this job. To review the complete classification specification and benefits, please see the HR website. Applications must be submitted to the Human Resources Department by the final filing date.

The County of Mendocino participates in the E-Verify program to confirm employment eligibility. If hired, the information you provide on your Form I-9 will be used to verify your authorization to work in the United States.

Learn more:

• E-Verify Notice of Participation (Download PDF reader)
• Right to Work (Download PDF reader)

The County of Mendocino is an Equal Opportunity Employer