Senior Program Manager

QUEST DIAGNOSTICS INC; Southfield, Northern (MI, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

QUEST DIAGNOSTICS INC is seeking a seasoned Program Manager to lead large projects and programs, applying formal project management principles to ensure efficient service delivery.

The role includes coaching teams and guiding portfolio-level initiatives, with an emphasis on PMP-aligned practices and QMS tools.

Qualifications

• Demonstrated experience leading large or complex projects from initiation to completion (7–10 years).
• Formal training in project management or continuous improvement (e.g., Six Sigma, Lean).
• PMI PMP certification required; QMS Diamond Level training preferred.

Responsibilities

• Lead projects and teams to initiate, plan, execute, monitor, and close complex programs.
• Own timelines, budgets, resources, and deliverables across projects.
• Communicate with sponsors and stakeholders; manage expectations and cadence.
• Apply PMP and QMS tools; drive processes for continuous improvement.
• Coach employees on project management principles and tools.

Skills

Project management

Stakeholder management

Communication

Leadership

Problem solving

Planning and organization

Negotiation

Decision making

Independent work

Learning quickly

Education

Bachelor’s Degree

PMI Project Management Professional (PMP)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Job description

Job Description

This position willlead a variety oflarge projects or programsto apply program management principles and tools to ensure Diagnostic Lab of Michigan isefficientand effective inthe delivery of its services, solutions, and processeswhile improving customerand employeesatisfaction.This position will also be responsible for coaching others to learn and apply program management principles and tools to their daily work.

In addition, this position may lead a team of project management specialists through a portfolio of medium projects while coaching others in the organization to learn and apply principles and tools to their daily work.

Responsibilities

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
  
  
  
  • Leads projects
    
    
    
    • Leads projects through issues, roadblocks, and problems
    
    
    • Acts as a change agent to drive teams towards success
    
    
    • Guides team members to perform through issues and constraints
    
    
    
    
  
  
  • Owns projects
    
    
    
    • Owns the timeline, budget, resource constraints, and deliverables/results
    
    
    • Shifts between the 'big picture' and the small-but-crucial details
    
    
    • Is prepared to roll up their sleeves and work through detailed issues
    
    
    
    
  
  
  • Manages projects
    
    
    
    • Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)
    
    
    
    
  
  
  • Communicates
    
    
    
    • Actively communicates with project sponsors and stakeholders
    
    
    • Establishes regular points of communication
    
    
    • Manages sponsor and stakeholder expectations
    
    
    
    
  
  
  • Delivers the expected results
    
    
    
    • Performs root cause analysis on project shortfalls and takes corrective action as necessary
    
    
    
    
  
  
  
  


• Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety oflarge,and likely inter-related,projects


• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables


• Coaches other employees onthe use of various tools, concepts and practices foundational to QMSinorderfor Quest Diagnostics employeesto build self-sufficiency, sustainability andscalability


• Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required


• Participates in Communities of Practice


• Leads QMS trainingclasses


• Documentsbusiness processes


• Completes required continuedlearning

Qualifications

Required WorkExperience:

Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion(7-10years experience)

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects


• Frequent walking and/or standing.

Knowledge:

• Demonstrated experience facilitating discussions or workshops


• Demonstrated ability to develop strong relationships with others


• Demonstrated experience leading changes


• Demonstrated ability to influence business leaders


• Some experience with process management


• Basic knowledge of VOC tools


• General knowledge of Hoshin and breakthrough planning

Skills:

• Demonstrated data analysis skills


• Problem solving skills


• Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos


• Skilled in Microsoft Word, Excel, PowerPoint, and Project


• Interpersonal skills


• Decision making skills


• Planning and organization skills


• Negotiation skills


• Results-oriented


• Creative


• Persistent


• Composed


• Able to learn new concepts rapidly


• Able to work independently with little supervision

Education

• Bachelor’s Degree (Required)

Licenses and Certifications

• Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) (Preferred)


• PMI Project Management Professional (PMP) (Required)


• QMS Diamond Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) (Required)

Work Requirements

• Travel Required - up to 25%

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.