Senior Program Manager

Quest Diagnostics Incorporated; Southfield (MI); On-site; USD 110,000 - 140,000; Full time

Job summary

Quest Diagnostics Incorporated seeks an experienced Program Manager to lead a portfolio of large projects and programs, applying program management principles to improve service delivery and customer satisfaction. The role includes coaching others in PM tools and QMS practices, with PMP certification strongly preferred.

The position involves guiding teams through initiatives, owning timelines and budgets, and ensuring effective governance across multiple workstreams while driving continuous

Qualifications

• Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion (7–10 years).
• Bachelor's degree required; PMP certification preferred and PMI credential strongly expected.
• Experience with QMS and continuous improvement methodologies is desirable.

Responsibilities

• Leads projects and working teams to initiate, plan, execute, monitor, and close projects.
• Owns timeline, budget, resources, and deliverables; balances big-picture with details.
• Establishes program governance, manages sponsors and stakeholders, and communicates regularly.
• Coaches staff in project management tools and QMS principles; supports organizational learning.

Skills

Program management

Leadership

Stakeholder mgmt

Communication

Budgeting

Change management

Problem solving

Data analysis

Cross-functional teamwork

Risk management

Education

Bachelor's Degree

Tools

MS Project

Job description

This position willlead a varietyoflarge projects or programsto apply program management principles and tools to ensure Diagnostic Lab of Michigan isefficientand effective in the delivery of its services, solutions, and processeswhile improving customerand employeesatisfaction.This position will also be responsible for coaching others to learn and apply program management principles and tools to their daily work.

In addition, this position may lead a team of project management specialists through a portfolio of medium projects while coaching others in the organization to learn and apply principles and tools to their daily work.

Responsibilities

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and closeprojects
  • Leadsprojects
    • Leads projectsthrough issues, roadblocks, andproblems
    • Acts as a change agentto drive teamstowardsuccess
    • Guides team members to perform through issues andconstraints
  • Ownsprojects
    • Owns the timeline, budget, resource constraints, and deliverables/results
    • Shifts between the "big picture" and the small-but-crucialdetails
    • Is prepared to roll up their sleeves and work through detailedissues
  • Managesprojects
    • Ensures all appropriate tools are completed and used effectively (e.g., charter,Ganttchart, status updates)
  • Communicates
    • Actively communicates with project sponsors andstakeholders
    • Establishes regular points ofcommunication
    • Manages sponsor and stakeholdersexpectations
  • Delivers the expectedresults
    • Performs root cause analysis on project shortfalls andtakes corrective action asnecessary
• Applies project management tools and techniques, as well as other QMS principles and tools, toward a varietyoflarge,and likely inter-related,projects
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones anddeliverables
• Coaches other employees onthe use of various tools, concepts and practices foundational to QMSinorderfor Quest Diagnostics employeesto build self-sufficiency, sustainability andscalability
• Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required
• Participates in Communities of Practice
• Leads QMS trainingclasses
• Documentsbusiness processes
• Completes required continuedlearning

Qualifications

Required WorkExperience

Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion(7-10years experience)

Physical and Mental Requirements

• The normal performance of duties may require lifting and carryingobjects
• Frequent walking and/or standing.

Knowledge

• Demonstrated experience facilitating discussions orworkshops
• Demonstrated ability to develop strong relationships withothers
• Demonstrated experience leadingchanges
• Demonstrated ability to influence businessleaders
• Some experience with process management
• Basic knowledge of VOC tools
• General knowledge of Hoshin and breakthrough planning

Skills

• Demonstrated data analysisskills
• Problemsolvingskills
• Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings, conference calls,e-mails,andmemos
• Skilledin Microsoft Word, Excel, PowerPoint, and Project
• Interpersonal skills
• Decision makingskills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new conceptsrapidly
• Able to work independently with littlesupervision

Education

• Bachelor's Degree (Required)

Licenses and Certifications

• Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) (Preferred)
• PMI Project Management Professional (PMP) (Required)
• QMS Diamond Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) (Required)

Work Requirements

• Travel Required - up to 25%

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.