Senior Program Manager

Absolute EMS Inc.; Santa Clara (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

Absolute EMS is seeking a Program Manager to own all aspects of programs from prototype through production. You will act as the primary liaison between the company and customers, coordinating a cross-functional team to meet schedule, quality and profitability goals.

Responsibilities include developing relationships, managing program life cycle, evaluating requirements, planning, risk management, and ensuring contract compliance.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 5 years’ experience in contract manufacturing.
• Proficient with MS Word, Project, Excel and Outlook.
• Experience with MRP systems.
• Strong written and verbal business communication skills.
• Analytical thinker with results orientation.
• Ability to multitask in a fast-paced environment.
• Ability to communicate technical and non-technical concepts.

Responsibilities

• Develop and maintain customer relationships to maximize satisfaction.
• Daily program management throughout the program life cycle.
• Define the program controls by evaluating customer and regulatory requirements.
• Plan the overall program and monitor progress while maintaining profitability.
• Manage risks and issues and take corrective actions.
• Coordinate the project.
• Manage resources across projects.
• Act as the main point of contact for customer communication.
• Ensure contract compliance.

Skills

Program management

Cross-functional leadership

Communication

Problem-solving

Risk management

Education

Bachelor's degree in a related field

Tools

MS Word

Microsoft Project

Excel

Outlook

MRP Systems

Job description

This is an in-factory position, located in Santa Clara, California. The candidate will be responsible for all aspects of program management, serving as the liaison between the company and the customer to ensure customer needs are met. Managing a cross-functional team throughout the development process; to include prototype and NPI builds, through production, test, and system integration. Takes ownership of multiple projects, simultaneously, and focuses on executing to specific parameters designed to maximize profit and increase revenue. Ability to understand and manage A/R, E&O material issues, PPV, credit, and RMA’s. Strategic thinking skills are a must, as well as task management and organizational skills.

Responsibilities

• Develop and maintain customer relationships to maximize customer satisfaction.
• Daily program management throughout the program life cycle.
• Defining the program controls by evaluating customer and regulatory requirements.
• Planning the overall program and monitoring the progress, while maintaining profitability.
• Managing risks and issues and taking corrective measurements.
• Coordinating the project.
• Managing and utilizing resources across projects.
• Act as the main point of contact for customer communication.
• Ensure contract compliance.

Skills

The program manager must have strong practical experience in project management, which was gained through managing large and complex projects. He or she must have the following:

• Good knowledge and handling of program management methodology and techniques.
• Good understanding of the objectives of the program.
• Ability to work positively with a wide range of individuals involved in all stages of production.
• Strong management skills, and the ability to find innovative ways to resolve problems.
• Analyze and clearly communicate issues to the customer related to pricing, forecast, and technical issues
• Ability to make smart decisions to optimize outcome for the customer and company.

Requirements and Education

• Must hold a bachelor’s degree in a related field.
• Must have experience working in contract manufacturing, a minimum of 5 years’ related experience.
• Strong computer skills to include MS Word, Project, Excel and Outlook.
• Experience with MRP Systems
• Solid written/verbal business communication skills.
• Analytic thinker results oriented.
• Ability to effectively communicate both technical and non-technical concepts to both technical and non-technical professionals.
• Ability/willingness to multitask and thrive in a fast paced, deadline-oriented environment, with frequently changing priorities, is a must.
• Must have a strong understanding of file management
• Maintains responsibility for overall project performance to budget, schedule, quality and customer satisfaction.
• Knowledge of CM technologies and processes
• Must be highly detail oriented and energetic.
• Ability to contribute to and foster a strong team orientation.
• Solid problem-solving skills and ability to multi-task.

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off and company holidays
• Life insurance and long-term disability
• Employee Assistance Program
• Optional voluntary benefits, including pet insurance, AD&D, supplemental life, and additional disability coverage

Our Culture

At Absolute EMS, we value quality, accountability, teamwork, continuous improvement, and customer service. We are a small but growing company where employees have the opportunity to make a meaningful impact, work closely with leadership, and contribute directly to the success of our customers and the business.

Absolute EMS is an equal opportunity employer.