Senior Program Manager

Publicis Groupe ANZ; New York, Northern (NY, KY); Hybrid; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

401(k)

Job summary

BBH seeks a Senior Program Manager to join its New York office. You will lead large, multi‑disciplinary projects from strategy through delivery, ensuring on‑time results, quality output and budget adherence.

You will partner with Creative, Client Services, Finance, Strategy, Data and Technology to optimize processes, manage risks, and drive profitable client engagements while maintaining strong agency relationships and a culture of excellence.

Qualifications

• 6-8 years of program management experience in a creative services environment.
• Experience coordinating cross-functional teams across strategy, data, production and creative.
• Strong written and oral communication skills; detail-oriented and organized.

Responsibilities

• Lead and govern multiple large-scale client engagements from initiation to completion.
• Collaborate with Creative, Client Services, Finance, Strategy, Data, Analytics, Media and Tech teams.
• Manage scope, timelines, budgets and staffing to preserve margin and quality.
• Maintain high standards of reporting, documentation and asset management.
• Proactively mitigate risks and communicate issues with clear mitigation plans.
• Support new business opportunities and client relationships.

Skills

Program management

Cross-functional collaboration

Project management methodologies

Staffing & budgeting

Communication

Risk management

Documentation & reporting

MS Office

Adobe Acrobat Pro

Google Apps

Adobe Creative Suite (basic)

Tools

MS Office

Adobe Acrobat Pro

Google Apps

Adobe Creative Suite

Job description

Company description

Bartle Bogle Hegarty (BBH) is a world-famous creative agency that makes jaw-dropping, thumb-stopping, eye-opening work for brands across the globe. Founded in London in 1982, we now have offices in New York, Los Angeles, Stockholm, Mumbai, Singapore, and Shanghai. Our first ad for Levi’s showed a black sheep travelling in the opposite direction to a flock of white ones. That’s where we got our logo and our guiding philosophy: when the world zigs, zag. Why? Because it’s easy to zig, to go with the grain. It feels safe. It feels like the sensible thing to do. But the greater risk is failing to stand out. We believe in the power of difference to make a difference.

Our goal is a simple one: make the best work in the world. That’s where you come in. We need rebels, dreamers, thinkers, mathematicians, makers, artists, visionaries, doers, observers, the different and the unreasonable. We need Black Sheep. People who want to make the hearts flutter and minds do flips, who can change businesses and culture. People who want to make a difference, come here for something different.

https://www.bartleboglehegarty.com

Overview

We are currently seeking a full‑time Senior Program Manager to join our team in our NY office.

The BBH Senior Program Manager (SPM) is responsible for the proactive management, within the agency account management and creative departments, of the internal process through the all stages of agency projects; forward planning, strategic development, creative development and production. The Senior Program Manager must ensure that each project is delivered according to the agreed timelines, to the highest possible standard and for the agreed budget.

Position Overview:

• The Senior Program Manager is responsible for the health and quality of large-scale client projects, focusing on maintaining margin, delivery efficiency and quality, and risk mitigation and resolution.
• The ideal candidate should have experience structuring and leading marketing and advertising projects consisting of multidisciplinary resources and parallel lines of business, with demonstrated success in collaborating with key agency stakeholders, including but not limited to Creative, Client Services, Finance, Strategy, Data and Analytics, Media, and Technology.
• Experience with managing multi-channel engagements (video, TVC, print, digital, experiential, activation, etc.) is required.
• They will also possess a proven ability to represent the Program Management discipline with internal and client stakeholders, and be deft at building and maintaining strong relationships with agency, client and third‑party partners.
• They will work with these entities to proactively solve challenges and contribute to the development of processes that adapt to evolving business challenges, best practices and industry standards.

Responsibilities

• Work with account and client stakeholders to instill and enforce processes, workflows and tools that support the profitable delivery of client work.
• Contribute to a culture of delivery efficiency and excellence with direct reports and larger Program department.
• Responsible for the scoping and management of multiple concurrent large scale-projects and client engagements totaling over $1-5MM annually.
• Partner with Client Service and Finance leads to actively manage business challenges, client relationships, developing annual scopes and contracts, estimates and staffing plans against scoped work, and maintaining profit margin.
• Partner with Creative to effectively shepherd and manage the evolution of creative work, ensuring quality at all points from concept through delivery. Active partnership with Resource Management, Production, and Technology departments to ensure connections and collaborations happen where they should, in support of innovative and award-winning creative ideas.
• Maintain and enforce high standards of communications and documentation, including status and financial reports, timelines, scopes, change orders, burn reports and forecasting, best practices and asset management.
• Manage large projects independently from initiation through completion.
• Maintain departmental values, vision, direction and responsibilities with team stakeholders.
• Partner with internal teams to continuously optimize existing operational processes and systems, ensuring buy‑in and compliance with directs.
• Provide solutions‑oriented management with a strong ability to creatively solve problems with a positive, professional demeanor and a high degree of emotional intelligence.
• Work with Senior level stakeholders to manage client relationships and actively provide ideas to upsell work.
• Proactively manage, provide guidance, and develop clear communications around program and business‑related risks, including mitigation planning and crisis management.
• Actively participate in agency new business opportunities/initiatives.

People and Relationship Management

• Must work in collaboration with all the following people/ departments: The Creative Directors/Creative Teams/Design department, Business Directors/Account Teams, Print Production, Broadcast, On Line, Art Production, Finance
• Ensure that all the key disciplines, as listed above, are aware of all the creative work, issues and timelines throughout the process and that any changes that occur during the process are communicated quickly and the appropriate action taken.

Qualifications

• 6-8 years program management experience in a creative services organization working with cross-functional stakeholders including strategy, data and planning, creative, editorial, experience design, production, technology, operations and resourcing.
• Demonstrated understanding of project management methodologies, process and tools, including staffing, scoping, estimating, burn management.
• Demonstrated ability to work on multiple projects at once.
• A self‑starter who is curious.
• Extremely detail‑oriented and organized.
• Excellent writing and communication skills.
• Cool, calm, collected and collaborative.
• Strong understanding of print, digital and broadcast production.
• Strong sense of design and experience with industry leading creative output.
• Proficient in MS Office applications, Adobe Acrobat Professional, Google Apps.
• Basic understanding of Adobe Creative Suite.

Additional information

Our Publicis Groupe motto "Viva La Différence" means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

All your information will be kept confidential according to EEO guidelines.

#LI-JR2

Compensation Range: USD $75,050.00 - USD $120,159.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 9/2/2026.