Senior Program Manager

Dormakaba USA, Inc.; Indianapolis (IN); Hybrid; USD 135,000 - 155,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life and Disability Insurance

Vacation & Personal Time Off

Parental Leave

401k Matching

Tuition Reimbursement

Learn & Grow Program

Employee Assistance Programs

Unlimited Referral Rewards

Corporate Discounts

Job summary

dormakaba USA, Inc. in Indianapolis is seeking a hybrid Senior Program Manager to lead cross-functional transformation initiatives that impact growth, productivity, and modernization across North America.

This role commands influence across Finance, IT, Sales, and Operations with governance-driven oversight. Responsibilities include end-to-end delivery of ERP/EDI and customer platform programs, managing complex dependencies, and driving ROI-focused business cases in a large, matrixed

Qualifications

• Bachelor's degree in any field
• 8+ years leading complex cross-functional programs in manufacturing, supply chain, or commercial environments
• Proven experience driving large-scale transformations (ERP, digital platforms, or operational excellence)
• Demonstrated ability to influence decisions and drive outcomes without direct authority
• Strong financial acumen with experience building and tracking business cases and ROI

Responsibilities

• Lead end-to-end delivery of complex, cross-functional transformation programs (ERP, EDI, customer platforms, order automation)
• Drive decision-making through structured governance forums and surface risks and trade-offs
• Align cross-functional stakeholders (Finance, IT, Sales, Operations, Supply Chain) and drive accountability
• Lead enterprise-level, multi-workstream programs with elevated risk and ambiguity

Skills

Cross-functional leadership

Stakeholder alignment

Financial acumen/ROI

Program management

Education

Bachelor's degree

Tools

SAP ERP

EDI

Salesforce

E-commerce platforms

Job description

Position Overview

dormakaba is seeking a (hybrid) Senior Program Manager based in Indianapolis, IN to serve as a key leader within the North America Transformation Office, responsible for driving complex, cross-functional initiatives that directly impact commercial growth, operational productivity, and system modernization across the region.

HIRING SALARY RANGE: $135,000 - $155,000 base salary, plus bonus eligibility. (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

What you will do

• Lead end-to-end delivery of complex, cross-functional transformation programs (ERP, EDI, customer platforms, order automation)
• Drive decision-making through structured governance forums (e.g., Steering Committees), surfacing risks, constraints, and trade-offs
• Align cross-functional stakeholders (Finance, IT, Sales, Operations, Supply Chain) and drive accountability without direct authority
• Lead enterpriselevel, multiworkstream programs with elevated risk and ambiguity, managing dependencies across global functions, leaders, and timelines

What we require

• Bachelor's degree in any field of study
• 8+ years of experience leading complex, cross-functional programs in manufacturing, supply chain, or commercial environments
• Proven experience driving large-scale transformations (ERP, digital platforms, or operational excellence)
• Demonstrated ability to influence decisions and drive outcomes without direct authority
• Strong financial acumen with experience building and tracking business cases and ROI

What we prefer

• Bachelor's degree in Business, Operations, Psychology or related discipline
• Strong understanding of ERP systems (SAP preferred), EDI, and customer-facing platforms (eCommerce, Salesforce)
• Experience operating in highly matrixed organizations with global and regional stakeholders
• Formal project/program management certification (PMP, PgMP)
• Change management experience or certification (Prosci or equivalent)
• Experience in manufacturing or industrial environments with complex operational processes

What we offer

• Taking Care of our employees on day one with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well-being.
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One.
• Supporting your career development with our Tuition Reimbursement Program.
• Robust culture supporting internal advancement with our Learn and Grow Program.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management - as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.