Senior Program Manager

twentysix; Chicago (IL); Hybrid; USD 60,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

VML, part of WPP, is seeking a Senior Program Manager to oversee social and commerce program delivery for a large CPG client in a client-facing capacity. You will manage multiple retailers across North America using Agile practices to optimize delivery and efficiency.

You will partner with account leads to ensure client satisfaction, build timelines, and drive cross-team collaboration while leveraging AI where possible to improve outcomes.

Qualifications

• 7+ years of PMO and delivery management experience in an agency/consumer brand context.
• Proven ability to deliver social and commerce programs at scale across retailers.
• Experience collaborating with integrated agency teams and external partners.

Responsibilities

• Lead multi-retailer program delivery with client satisfaction as a priority.
• Set up project communications, estimates, staffing, and deployment schedules.
• Manage budgets, profitability, and resource allocation across global workstreams.
• Create and maintain comprehensive documentation and compelling progress slides.

Skills

PMO

Delivery management

Agency experience

Client facing

Education

7+ years in PMO/delivery

Tools

Smartsheet

Excel

Monday.com

Workday

Jira

Job description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Who We Are Looking For:

VML is hiring a Senior Program Manager to oversee social and commerce program delivery for a large CPG company in a client-facing capacity. You have a proven track record of managing delivery of social channel content as well as commerce marketing programs across various retailers within the Agile methodology.

What You'll Do:

• People | Partner with Account leads to provide ongoing client satisfaction. You’ll oversee the development of integrated project and program deliverables across teams and agency partners, handling concurrent workstreams for multiple retailers across North America.

• Process | Establish and maintain project and program communications. Oversee project estimations and staffing recommendations, while implementing new processes across large workstreams. Ensure calendars and deployment schedules are maintained for multiple operating units globally. Leverage AI where possible to optimize delivery and efficiency.

• Financials | Responsible for project profitability. Plan, track, and approve project expenses, billing, and invoices. Partner with the finance team to develop a consistent profitability and utilization view across all workstreams. Manage resource allocation on an ongoing, weekly basis, and monitor project burn rates, budgets, and reconciliations.

• Work | Drive projects forward from point A to point B, ensuring excellent and timely delivery. Provide purpose, direction, and motivation to the team. You’ll be a champion for the work and internal project team by taking notes, following up, building timelines and plans, etc. You'll also build slides, create compelling stories, and manage comprehensive documentation.

Who You Are:

• A builder | Process-oriented and an innovator with a strong point of view and distinct voice. You have experience standing up new commerce clients and establishing streamlined operations.

• Open and collaborative | Comfortable with ambiguity and a champion of team environments that encourage collaboration. You thrive in client-facing roles, with an innate ability to understand client problems and provide tailored solutions.

• Optimistic and resilient | You dig in and work around challenges, providing the balance and stamina needed to keep the team motivated and positive.

• Ego-less | Willing to wear multiple hats to contribute to the team's success, regardless of the task.

What You'll Need:

• 7+ years of experience in a PMO organization and delivery management, ideally within an agency setting.

• Social and commerce program delivery experience preferred, with a background in CPG brands and omnichannel programs.

• Experience working with integrated agency teams and external partner agencies.

• Familiarity with Smartsheet, Excel, Monday.com, Workday, and Jira. Experience with Workfront or Proof HQ is a plus.

• Interest in AI and how to leverage it as a delivery tool.

• Strong project management operations skillset, including effective meeting management and capturing actionable next steps.

• Ability to prioritize tasks, navigate challenges, and build operational rigor.

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package.

_$60,000—$140,000 USDWe believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP agency (NYSE: WPP). For more information,please visit www.vml.com, andfollowalong on Instagram,LinkedIn, andX.