Senior Program Lead: GPU Cluster Health & Repair

Oracle; Nashville (TN); Presencial; USD 90.000 - 210.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision

Disability insurance

Life insurance

ESPP

401(k) match

Paid time off

Paid holidays

Paid sick leave

Parental leave

Volunteer programs

Descripción de la vacante

Oracle seeks a senior strategic program leader to drive repair strategy for GPU clusters, ensuring availability targets and cross-functional alignment across engineering, data centers, and hardware partners. You will own end-to-end programs, governance, and KPI frameworks to accelerate repair and reduce downtime.

The role involves leading executive reviews, shaping automation, and coordinating with SDE/SRE and partner teams across multiple regions to optimize tooling, SOPs, and escalation paths

Responsabilidades

• Own strategic repair-transformation programs that materially improve GPU cluster availability, repair velocity, partner accountability, and operational efficiency.
• Define end-to-end program strategy for high-risk availability areas, including long-running repair reduction, proactive risk detection, RMA loop improvement, spare placement optimization, healthy-node custody policy, partner hardware quality feedback, or AI-driven repair insights.
• Translate customer availability risk into strategic priorities, measurable goals, and execution plans.
• Drive alignment across customer vertical TPMs, horizontal program TPMs, SDE/SRE, engineering, partner teams, and operations.
• Lead executive-level reviews for high-risk customers, high-risk shapes, or high-risk locations.
• Define governance mechanisms to keep every shape/location cluster above 97.5% availability.
• Advise leadership on SLA/SLO performance, repair productivity, operational bottlenecks, and resourcing gaps.
• Define the KPI framework for the team, including business metrics, operational metrics, leading indicators, lagging indicators, and escalation thresholds.
• Build the measurement model for shape/location health, cluster-level availability, repair aging, throughput, RMA loop time, spares sufficiency, hardware failure rate, partner blockers, and tooling efficiency.
• Shape advanced reporting and forecasting requirements with SDE/SRE and data teams.
• Drive consistent use of data to identify risk before customer escalation.
• Lead efforts to reduce manual repair execution through automation, AI-assisted triage, workflow instrumentation, and repair agent tooling.
• Partner with SDE/SRE teams in India, Morocco, and Mexico to prioritize tooling investments that accelerate repair diagnosis, status visibility, escalation, and closure.
• Drive adoption of standardized SOPs, playbooks, partner handoffs, and executive escalation paths.
• Lead complex engagements with partners such as NVIDIA and AMD where hardware quality, spare availability, RMA turnaround, or repair playbooks affect customer availability.
• Establish data-backed partner accountability mechanisms.
• Drive corrective action plans where partner performance affect cluster health.
• Serve as escalation lead for complex availability risks that span multiple organizations.
• Drive root-cause analysis for recurring repair failures, long-tail repair issues, spare shortages, or process breakdowns.
• Make trade-offs between customer impact, business risk, technical constraints, and operational feasibility.

Descripción del empleo

Oracle seeks a senior strategic program leader to drive repair strategy for GPU clusters, ensuring availability targets and cross-functional alignment across engineering, data centers, and hardware partners. You will own end-to-end programs, governance, and KPI frameworks to accelerate repair and reduce downtime.

The role involves leading executive reviews, shaping automation, and coordinating with SDE/SRE and partner teams across multiple regions to optimize tooling, SOPs, and escalation paths